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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Thank you all Payoneer team special thanks to Wandy, who doing efforts for my payments approval. Lot of love for all payoneer team
Still waiting for my payment request payoner add my account deactivated without a vital reason and I need my payment back after 6 weeks and even more than 6 weeks
Since the company has repositioned itself, the customer service has been much more people-friendly. I am understood because I was made to understand. They made sure I was ok before coming off the phone.
I was in a crunch and needed to have my pin reset. The customer service rep was courteous and very helpful. In two minutes I got through.
Thank you very much for your support! :) My problem with account verification was solved very fast. Thank you!
What a wonderful team. Great support and I cant believe how supportive Grace was and how patient and kind she was to help me fix my problem so professionally.
The Poyoneer customer support is very professional, always listen to my queries and always help me generously.
I have been using Payoneer for the last few months to receive my freelance web design payments and it has been a great experience. But, few days ago, I received an email that Request a Payment option has been disabled. I was literally shocked because I used to receive my freelance payments through Request a Payment option and it's been a great option. I contacted the support team to please, let me know why I can't use this feature. One of the support agent told me that the Payment department didn't mention any reason for it. I'm 200% sure that it must be a human error. Why would I risk my whole career? Please Payoneer, I don't want to leave this 1 star review but just want you to please resolve the error and save my career. Waiting for reply please.
Dear Abdul,
Thank you very much for taking the time to leave a review. We regret to hear that your account has been restricted for a certain kind of payments and apologize for the inconveniences this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations. At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
Please note that your account is still eligible for receiving payments from freelance platforms and companies.
We understand that your account 's restriction might have caused serious difficulties but unfortunately this decision can't be reversed.
If you have any further questions, please don't hesitate to get in touch with us through the Support Center on our website.
Stay well!
Best,
Anna from the Payoneer team
Very professional, pleasant and fast service from every person I talked to, my favorite bank out there!
All issues were resolved quickly, fully and professionally! All recommendations for international business!
Payoneer is the ideal online banking service. It handles customer issues with great speed. The customer care function is on point.
It take 20 days to activate the account... very slow process. Customer support not that much good... no support to new Payoneer account holder...
The system not easiest. I will request to avoid to use this system. Sometime system wont work. Sometime document verifcation a little issue is here big issue. I think this system is not better for freelancer or anyother. Yes if you have any option then use it only.
Dear Manoj,
Thank you very much for taking the time to leave a review. We are so sorry to hear that you are not enjoying using Payoneer.
Please note that Payoneer operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety. We understand that sometimes this process might take several days to be completed.
At the same time we truly strive to provide you with the top quality customer service. If you have any questions regarding your account verification, you can always contact our Customer Support through the Support Center on our website. We'll be happy to update you on the status of your account.
We hope for your kind understanding and cooperation.
Best,
Anna from the Payoneer team
I have been using payoneer for over a year now and I have got no issues with it, when I did have one the customer service were right there to solve the issue. I'm cool with it and could recommend to anyone.
Fast and very efficient service rendered. Look forward to having my problems solved in a professional manner.
I've been with Payoneer for a short while now and have found them to always be helpful and respectful in support discussions. The fees are fair, I think. My card always works without problems. I think Payoneer is pretty good to be with.
This was my first call to get an issue resolved and the customer service received was excellent. The representative was patient and helped me along the way to a resolution. I am extremely satisfied.
Thank you Payoneer!
I was assured that everything is resolved. I highly recommend Payoneer to all small business owners and free lancers.
Best representative
But sometimes it takes too much time to release payment since 3 months one of my payment is stuck
They are very polite and was so knowledgeable to their services. I am very satisfied eveytime i called. Highly recommended!
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Dear Milo,
Thank you for taking the time to share your experience with other customers. We apologize for the late response due to the high amount of inquiries that we are receiving,
We understand that you experienced difficulties trying to use your Payoneer account. This might happen due to various reasons, such as account review or payment review. If anything like that happens again, please don't hesitate to immediately contact our Customer Care agents through the Support Center. Our representatives will be happy to take care of your issue for you.
We hope that your concern was resolved successfully. If you still need our assistance on this or any other matter, please respond to the private message that we have sent you. We will be happy to look into it for you.
Stay well!
Best,
Anna from the Payoneer team