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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Good company, but verifying your address is difficult. There are very few "approved" types of document. Other than that, I've had no issues with them so far.
Always pleasure to talk with the Payoneer support team. I am really happy with Payoneer. Thank you so much!
I have submitted the required documents again and again. My Armenian business registration, and business license as well as passport and driving license in addition to a bank statement from Armbusinessbank, Yerevan.
I hope you'll be able to read Armenian and re-verify me.
Thank you.
Dear Omid,
Thank you for sharing your experience. We're truly sorry for the inconveniences that you've encountered. We're constantly working to improve our customer service and genuinely appreciate your feedback.
Please kindly respond to our DM with the details of your situation.
We'll be happy to check it for you.
Sincerely,
The Payoneer Team
Loved the services, keeping their stressed aside service representatives tries to help & solve customers required concerns.
Customer service is good and the way they communicate with the customer is smooth and orderly. Keep it up!
The customer service person was really helpful and friendly. She's totally recommended to anyone having a difficult situation or experience.
I just want to say... awesome experience with Payoneer customer service. The agent who received my call. She is very polite and solved my issue over the line. Really appreciated.
Good Customer support and my issue resolved over the line. Really appreciated. Would be loved if payoneer have WhastApp support.
The customer support team at Payoneer was very helpful with my query. I was on a call with them and my issue was resolved.
Customer support team is very professional, polite, patient, and attentive to customer issues. Great company
The behavior of the customer care representative was very good and listen your problem and very efficiently clear the problem and good guidance
Very helpful and supportive community of Payoneer really i get everything and quick response thanks.
Very good customer service and the agent that help me with my concern is very polite. Waiting time is tolerable knowing that the agents are doing their best to solve the issue of their customer.
The customer support team at Payoneer was very helpful with my query. I was on a call with them and my issue was resolved in no time!
I have used many payment methods. But the the PAYONEER is Best among them.
Payoneer has a better customers service policy.
The worst thing is automated system messages when we apply for a solution to a problem. They always say that they are trying their best to solve our problem but they always forget to solve the problem. Worst service ever. Its been 2 months, I have been asking for my application review but no reply.
Dear Irfan,
Thank you for taking the time to leave a review. We’re sorry to hear you did not have a positive experience with Customer Support. We would be happy to do anything possible to resolve this situation for you, as providing best customer support experience is one of our top priorities.
Please feel free to use Live Chat or reach out to us via phone so that we could consult you on your matter in more detail. Please follow this link and our associates will be happy to assist you: https://payoneer.custhelp.com/app/ask/l_id/1/
Best,
The Payoneer Team
Excellent service i really appreciate and thankful to provide such a great service. The customer really wants solve problems
User friendly, reliable and very fast service for money transfer or to charge your customers virtually. Highly recommended. Customer care is beyond expectations.
I sent payment on 16/nov/20 and it is 10/dec now, still client didn't receive my payment. I have sent multiple emails, called many times, yet they didn't solve my issue.
Dear Durdana,
Thank you for your review! We appreciate your willingness to share your experience with other customers.
We're very sorry that you have encountered the difficulties that you've described.
Please kindly respond to our DM with the details of your situation.
We'll be happy to see what can be done to resolve this.
Sincerely,
The Payoneer Team
It is ok, customer service was helpfull, they had the understanding for my questions, they were glad to help me.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Whitney,
Thank you very much for leaving a review!
We 're really sorry to hear that you had difficulties with your account verification.
Please note that according to the international financial business regulations our verification department can only accept certain kinds of documents as a proof of residence.
We're constantly working to improve our customer service and truly appreciate your feedback. Thank you for helping us grow!
Sincerely,
The Payoneer Team