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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Very efficient way better than traditionally payment service
Great experience, straight forward, didn't need to wait much on the phone.
They do a great job and also like to help people out too.
My experience with customer care assistants, I. *******@Gibran, was exciting and rewarding. I would recommend payoneer for both local and international money transfer.
Good experience with the support. I'm satisfied. The best deal was given to me.
The Customer agent was polite, friendly and very pleasant unlike what I have heard
I am very happy cause they solved my problem very quickly. Thanks for solved my problem. Very satisfied
I been using Payoneer for 5 years now and not until today, I am completelly dissatisfied with the services they have provided me with. Cancel my card just cause the questionaire does not apply to my line of work, everything approve but the questionaire. When call for assistance nothing gets resolver, they repeat whats on the notifications that are send, when asked for Supervisor or someone that can help, no one is available. For that type of services the rates deductive should be lower!
I opened up an account many years ago. I was able to connect it to PayPal to receive payments for freelance work I do. Payoneer always had the possibility of making direct payments to other Payoneer accounts without any cost, and these were immediate. Last week I tried to do this same exact thing, and all of a sudden I get an error within the app. After spending a lot of time chatting with customer service, they let me know that the policies & permissions regarding my account had changed, and that I was no longer able to do this! I was never notified of this, and now I am having serious issues to move and withdraw the money from this account due to this situation. They have violated the agreement I signed when I opened the account.
With Payoneer, you can easily transfer your funds from your different freelance online platforms or e-commerce then you can retrieve them to your local bank account or buy online.
Besides, its support team is very competent and available to solve your problem until you get satisfied
I had lost cards and stolen cards in the past. Payoneer has been very good at handling these situations.
I ordered a new card and wanted to check the status of my order. The representative chris that dealt with me was awesome but the verification process to get a new card is very difficult as I had to submit my hold ID several times before it was accepted. I think the process should be less difficult, especially for customers who doesn't have a high class phone like me.
The review of my payment took too long to be approved. And I wasn't notified that I needed to upload other documents for verification.
The representative was very clear and polite, a pleasure calling Payoneer
It was a fantastic one. My questions were answered confidently.
My experience with Payoneer is very very good. They always take care of their customer.;
Most of the replies and reception i get from payoneer representatives either vial mail or call center has always been amazing especially Today's. I crave your indulgence to keep this up and even raise the bar from here onwards
There's nothing like a Payoneer!
The availability, service and everything at a high level.
I want to remove jazz cash details from payoneer please remove jazz cash details from payoneer
Really enjoying to get my funds through payoneer and I really like their customer care service.
Thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Melissa,
Thank you for sharing your review. We are sorry to hear that you experienced difficulties with your prepaid card approval. Please note that Payoneer operates in accordance with the international financial business regulations. That is why our system requires certain documents before a prepaid card is issued. We understand that with the strict guidelines we have to stick to it might take some time for the documents to be verified.
If you have any questions regarding the functionality of your Payoneer account, please don't hesitate to get in touch with us. We will be more than happy to assist you.
We are constantly working to improve our customer service and truly appreciate your feedback. Thank you for helping us grow!
Best,
Anna from The Payoneer Team