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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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I ran into some issues with the address with my order however Mary was very helpful. Polite and understanding. I have yet to receive my order but my experience with the help offered was great. Thanks
I had an issue and I contact customer service, an agent whose name phoebe was vary kind and helpful helped me a lot
Despite the delivery being stuck in transit, patpat offered me a full refund of the product cost. They didn't question me overly or call me a liar, they just did their best to get me back to normal. I will shop here again.
Tiene los mejores precios y excelentes servicios. Y es muy confiable. En lo personal selos recomiendo.
Perfect
And Samuel in customer service was perfect too
Thank you Patpat
And also thank you Samuel
I really appreciate
Their clothes are very beautiful and their service is very good and I always buy clothes for my son from Patpat I love this app
I ordered clothes for easter and never received them after months of waiting so i contacted them and they said they would resend them and i would get an email. I never got either. So i contacted again for a refund. We will see if i actually get it.
This website is a fraud, they steal your money and send you tracking information that's not correct, tell you the package has arrived while you have received anything.
Their customer service SUCKS. You contact them and they will tell you there's nothing they can do because on their end the product has "arrived" yet the customer which is myself hasn't received anything.
Please do not order from them. Save your money…. I spent hundreds of dollars for my child for summer. I'm a single mother and don't have a lot of money. They robbed my child that's exactly what they did. Shame on you!
Hi Asia,
Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you faced with your order, the tracking issues, and the lack of resolution. We completely understand how upsetting this must have been, especially given the importance of these purchases for your child.
Since then, we have made significant improvements to both our products and services. We’ve enhanced the quality of our offerings, streamlined our processes, and strengthened our customer support to ensure a smoother and more reliable experience for every customer. Your feedback has been invaluable in helping us identify areas where we needed to improve.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our support team has also been trained to respond quickly whenever issues arise, ensuring that customers remain informed and supported at every stage.
We sincerely hope you will allow us the opportunity to serve you again and show you the positive changes we’ve made. Our team is committed to providing you with the care, quality, and service you deserve. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and resolve your concern. You may also reach out to us directly, and we’ll be more than happy to personally assist you and make things right.
I love patpat so much! They always have stylish clothes for my son and always come the way the look on the site!
Excellent quality in your products, a 100% reliable page.
The site6 is quite easy to use and has good prices.
I want to thank Mary. For the courteous and fast service. Helped me a lot and solved the problem. I am very satisfied
At first I was afraid to purchase from Pat Pat because i have been scammed in the past however I had the surprise to see that they are very serious about their products and only about their customers. They have amazing customer service representatives, as Mary in my case, and they are offering assistance even for small things like scoring low a product. Since then I become their customer because I know I can trust them.
I was a little hesitant when first ordering from PatPat as it's hard to believe it is so cheap and still good quality but the items are so cute. When I have had issues with sizing or an item being damaged they are quick to help and refund or send new sized items. Susie B was extremely helpful over the easy to use 'chat' on the app and even let me keep the wrong sized items for friends and family which was so kind! I love PatPat!
The items that I ordered from Pat Pat were all super cute and true to the sites description. When I had items that didn't fit as I expected, the customer service team was quick to respond to me, give me multiple options on a refund, and execute that refund promptly. Very helpful.
Phoebe was soooo helpful with my reshipment order. I needed smaller sizes for my daughters clothes and she was super helpful and cheerful with helping. She was able to provide me a reshipment for the items needed.
Por primera experiencia con patpat es súper muy fácil manejar, sin duda la calidad la textura de la ropa e muy cómoda para la piel de un bebé me parece que el tiempo que se otorga es súper bien ambas prendas que seleccione vinieron en buen estado el color super brillante como en la imagen talla en mi casa lo escogí para el año por su cumpleaños.
Recently ordered here for the first time. Overall loved everything I received, everything looked just like the photos. I ordered a bunch of baby clothes and I'd say 4 out of the 25 items I ordered wasn't really the material I was expecting. I did try to return it and GENALIE was the one who assisted in the return process. He was very helpful and let me know all my options for the return. I do recommend this site as you can find very nice quality items and super cute up to trend clothing for an affordable price
Use of the app is nice and easy. Initially, I ordered several items for my baby boy. I realized I accidentally ordered 2 of the same item once they were delivered, so when I contacted customer service - Mary was quick to respond to my inquiry, and helped make my return/refund request super easy and convenient by applying a credit voucher for a future purchase on my account. Very pleased with my purchases, and this customer service experience.
Great customer service and responsive. I received my orders on the time and in nice condition. They exchange some of my orders and resend them to me without any extra charge.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Josie,
Thank you for sharing your experience with us. We’re truly sorry to hear about the delay and the lack of follow-through with both the reshipment and refund process. We completely understand how disappointing this must have been, especially since you placed your order for Easter and were left waiting without clear updates.
This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused. Please be assured that your feedback has been escalated to our support team so we can carefully review what went wrong.
Since then, we have made significant improvements to both our products and services. We’ve enhanced the quality of our offerings, streamlined our processes, and strengthened our customer support to ensure a smoother and more reliable experience for every customer. Feedback like yours has been invaluable in helping us identify areas where we needed to improve.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our support team has also been trained to respond quickly whenever issues arise, ensuring that customers remain informed and supported at every stage.
We sincerely hope you will give us another opportunity to serve you and experience the positive changes we’ve made. Our team is fully committed to providing you with the care, quality, and service you deserve. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and resolve this. You may also reach out to us anytime, and we’ll be more than happy to personally assist you and make things right.