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PatPat

4.3

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PatPat Reviews Summary

PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.

service
2,370
value
2,330
shipping
2,331
returns
1,977
quality
2,269

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
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Best experiences
November 15, 2021

Ich bin sehr zufrieden mit Patpat und würde Patpat jedem empfehlen! Bisher ist jede Bestellung reibungslos verlaufen.

Date of experience: November 13, 2021
Canada
1 review
0 helpful votes
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Good quality
November 15, 2021

Good quality and very good and strong customer service
Attractive cute products
For babies and very nice

Date of experience: November 13, 2021
Florida
1 review
0 helpful votes
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Horrible company
November 13, 2021

The way they give you a refund is by store credit only and if there is a problem with an item you buy with your "refund" and need to do another return, they will deduct that amount from the current sale and refund you less than what you actually paid. They are THIEVES and their product don't last more than a few weeks plus their delivery takes FOREVER!

Date of experience: November 13, 2021
PatPat .. PatPat Rep
over a year old

Hi Kay,

We are sorry to hear about your recent experience with us. Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We would like to address this issue further. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.

Italy
1 review
0 helpful votes
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So impressed
November 15, 2021

It was my first time ordering from PatPat and Im honestly so impressed. My sisters have ordered from there before for my nephews and the items have been so cute I wanted to try it myself for me daughter. I ordered 4 different outfits, 2 I was made up with, one was a Halloween set of dungarees that were so soft and my daughter looked so cute in. The other was a white tracksuit that is perfect now the weather is getting colder. 2 other of the outfits unfortunately were too big so I got in touch with PatPat about returning them and they honestly, couldn't have been more helpful! I've received really lovely emails and Elaine, who I have been dealing with, has been amazing. I've already got another basket full of items ready to be purchased. Would definitely recommend

Date of experience: November 12, 2021
Texas
1 review
0 helpful votes
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Amazingggg
November 15, 2021

I absolutely looooove this site not only are the prices so awesome the costumer service is the best hands down i spoke with JOMARIE and let me tell you it was the best experience ive had in my life i will be recommending and shopping again very soon!

Date of experience: November 12, 2021
Texas
1 review
0 helpful votes
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Great Cusotmer Service
November 15, 2021

I called them to exchange sizes and they let me keep the clothes i received first to give to family or friends! Great

Date of experience: November 12, 2021
Greece
1 review
0 helpful votes
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Very good products
November 12, 2021

I am impressed by the quality of the products.
Just with one order that I had an issue, and was resolved within one day.

Date of experience: November 12, 2021
Italy
1 review
0 helpful votes
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Pacco in ritardo
November 12, 2021

Sono stati utili e gentili... hanno visto che il pacco non arrivava e Mary mi ha aiutata con il codice di poste italiane... grazie efficienza

Date of experience: November 12, 2021
Germany
1 review
0 helpful votes
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Danke Rachel
November 12, 2021

Sehr schnelle und starke Unterstützung.
Danke Rachel für Hilfe.
Die Qualität der Ware ist im Verhältnis zur menge

Date of experience: November 12, 2021
Australia
1 review
0 helpful votes
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Best quality
November 12, 2021

Beat quality products and excellent customer service. Never had issue with shipping as well. I always order my baby clothes only on PATPAT

Date of experience: November 11, 2021
TW
1 review
0 helpful votes
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Affordable, cute baby and mommy stuff!
November 12, 2021

I am a mom of three with a new little one. I found Patpat on Facebook and decided to give it a try because the items looked affordable and cute. I was not disappointed! I have made several orders with Patpat and have enjoyed my items. The quality has been better than expected. This last time one pair of footed pajamas had a broken zipper from the moment I put it on baby. I was disappointed but after contacting customer service for the return, PHOEBE was super helpful. She allowed me to not bother returning the item and refunded me in full. I will definitely keep buying from Patpat after that great customer service experience.

Date of experience: November 11, 2021
New Zealand
1 review
0 helpful votes
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Good customer service
November 12, 2021

Good experience, good customer service, packaging perfect and i received a few of their products, they were of great quality and came very quickly.

Date of experience: November 11, 2021
Brazil
1 review
0 helpful votes
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Amo muito
November 12, 2021

São prestativos, sempre resolvem as coisas e as roupas são bem embaladas e enviadas com carinho, amo muito

Date of experience: November 11, 2021
Tennessee
1 review
0 helpful votes
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Fall haul kids
November 12, 2021

Not only are these clothes super cute they have great quality! We got a hail for all of fall and Christmas and are beyond haply! It was so affordable we just had to!

Date of experience: November 11, 2021
Canada
1 review
0 helpful votes
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An item missing
November 12, 2021

One item was missing from my patpat order. I emailed customer serivce explaining what was missing, Karen got back right away to find out what happened. Sbe offered me a voucher to use on my next order. I use patpat often, it will come in use! The customer serivce is always friendly and helpful. They respond in a timely matter

Date of experience: November 11, 2021
South Carolina
1 review
0 helpful votes
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Great support
November 11, 2021

I contacted customer support because the dress I received was too small and Jann allowed me to keep it and is sending me a larger size. I've never had this happen anywhere else that is amazing!

Date of experience: November 10, 2021
California
1 review
0 helpful votes
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Great clothes
November 11, 2021

Lots of different options to choose from and love the quality of the clothes. Will definitely keep buying more.

Date of experience: November 10, 2021
Mexico
1 review
0 helpful votes
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Muy buena atención al cliente son respetuosos y amables, solucionan los problemas muy rápido y con amabilidad.

Date of experience: November 10, 2021
Ohio
1 review
0 helpful votes
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Overall a great company
November 11, 2021

I've ordered about 20 items from this company and have been pleased every time! Material is good quality and the price is even better. I had accidentally ordered the wrong size for a pair of shoes and when I reached out to PatPat to exchange the item they really took care of me. I am a forever customer!

Date of experience: November 10, 2021
Hungary
1 review
0 helpful votes
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I'm so thankful!
November 11, 2021

I had size problem with two dresses but they solve my problem immediately. I'm so thankful.
Thank you for your help!

Date of experience: November 10, 2021

From the business

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patpat.com
Mountain View, CA, United States
+3377
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