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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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Hopefully when you need customer service you get Cassey Lene like I did, best experience ever with customer service anywhere. So quick.
It's my third time ordering from PatPat and I couldn't be happier with my purchase! Their clothes are always super cute and very affordable. I've used a lot of their outfits for my daughters photo shoots and we always get compliments of her and her outfits!
Samuel was really helpful and nice. It was amazing especially at the time I email them and he answered right the way and helped.
حاجتهم تجنن ماشاء الله والفساتين حلوة جدا شكرا بات بات علي الجودة والسعر كتير مناسب والمقاسات مظبوطة
I won't be using pat pat again the shipping times are absolutely insane. By the time I receive her clothes she probably won't even fit them anymore we are going on 3 weeks of waiting and have emailed customer service and they did not seem concerned at all.
All their clothes are very cute and nice but shipping takes forever. They give you a wide timeframe and it's never there at the earliest. It will sit in the same place for a week with no updates. I just hate that I pay $5+ for such awful shipping when they have much faster ways to send stuff now for the same prices.
Hi Autumn,
Thank you for sharing your honest feedback. We’re delighted to know you love our clothes, but we’re truly sorry that your shipping experience did not meet expectations. We completely understand how frustrating it can be to pay for shipping and then face delays or limited tracking updates.
Please know that we’ve made significant improvements to both our products and services since then. We’ve streamlined our logistics, enhanced our shipping processes, and strengthened our customer support to provide a smoother and more reliable experience for every customer. Your feedback has been invaluable in helping us identify the areas where we needed to improve.
As proof of these efforts, we’re proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we remain committed to raising that even higher. Our support team is now trained to respond more quickly and keep customers informed at every stage of their order.
We sincerely hope you’ll allow us the opportunity to serve you again and experience the positive changes we’ve made. Kindly provide your Order Number (if available), email address, and phone number so we can look into your order directly. You may also reach out to us anytime, and we’ll be happy to personally assist you and make things right.
I used to love the matching outfits from this company but unfortunately my last order wasn't delivered and when I reached customer service they asked if I would like to have the clothes or refund
I really liked them so went for re sending the clothes 3 weeks later and nothing! Reached back to them and they have no idea so decided to go for refund, they advised that this will be processed but need approval from higher authority at the company! This is since the 4th of March and yet nothing!
I won't order from this company again.
Hi Reaam,
Thank you for sharing your experience with us. We’re truly sorry to hear about the delay with your order, the difficulties in getting a resolution, and the frustration this has caused. Waiting weeks without clear updates is not the level of service we strive to provide, and we sincerely apologize for the inconvenience.
Since then, we’ve made significant improvements to both our products and services. We’ve streamlined our processes, enhanced communication, and strengthened our customer support to ensure a smoother and more reliable experience for every customer. Your feedback has been invaluable in helping us identify areas where we needed to improve.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we remain committed to improving even further. Our support team has also been trained to step in quickly whenever issues arise, so customers remain informed and supported at every stage.
We sincerely hope you’ll allow us the opportunity to serve you again and demonstrate the positive changes we’ve made. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern. You may also reach out to us directly, and we’ll be more than happy to personally assist you and make things right.
I ordered some items which delayed to come through but was helped to get a refund voucher.the customer service is excellent
$#*!y poliester clothes. Waiting dor months to get the package and then i relized the clothes is poor quality. Waisting money
Hi Ana,
Thank you for sharing your feedback with us. We’re truly sorry to hear that your order took longer than expected to arrive and that the quality of the items did not meet your expectations. We completely understand how frustrating it must have been to wait and then feel disappointed with the product.
Since then, we’ve made important improvements to both our products and services. We’ve enhanced the quality of our clothing, streamlined shipping processes, and strengthened our customer support to ensure a smoother and more reliable experience for every customer. Your feedback has been invaluable in helping us identify where we needed to improve.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue working hard to improve further. Our customer support team is also trained to step in quickly whenever issues arise, ensuring that customers remain informed and supported at every stage.
We sincerely hope you’ll allow us the opportunity to serve you again and show you the positive changes we’ve made. Kindly provide your Order Number (if available), email address, and phone number so we can reach out directly and address your concern. You may also contact us anytime, and we’ll be more than happy to personally assist you and make things right.
E una attività molto seria se c'è qualcosa che non va bene loro subito risolvono la questione. Grazie
Amazing quality clothes they wash so well and are super cute! Especially there matching range! Shipping is really good too
Very bad experience. First Marry told me that my parcel is on his way to reshiped. And now she told me that they have only 14 items left out of 34. I mean how can you do this? We're in a constant touch aince my parcel got missing then ahe told me that your parcel is with us now and we're doing reshipmint of your parcel and then she just email me that we refunded your money in same card. Very unprofessional behaviour. Attach is ss of our conversation we are in touch soch 7th march and today is 24th march.
Hi Ahsan,
Thank you for taking the time to share your experience with us. We sincerely apologize for the confusion and frustration caused in the handling of your order. We completely understand how disappointing it must have been to receive mixed updates despite staying in constant communication with our team.
Since then, we have made significant improvements to both our products and services. We’ve enhanced the quality of our offerings, streamlined our processes, and strengthened our customer support to ensure a smoother and more reliable experience for every customer. Your feedback has been invaluable in helping us identify areas where we needed to improve.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to respond quickly whenever issues arise, ensuring that customers remain informed and supported at every stage.
We truly hope you will allow us another opportunity to serve you and to demonstrate the positive changes we’ve made. Our team is committed to providing you with the level of care, quality, and service you deserve. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern. You may also reach out to us directly, and we’ll be more than happy to personally assist you and make things right.
Sehr schöne Klamotten und sehr gute Qualität. Schnelle Lieferung und mann bleibt immer zufrieden...
Very good products. Good quality. We are constantly buying for both our son and our baby girl now. Excellent prices and fast delivery. We prefer it and we love it!
We love PatPat! I have been ordering outfits for my babygirl since I was pregnant. I was a little skeptical at first, but once they came in I couldn't wait for her arrival to throw them on! The quality is. Material is soft and the fabrics have no smell unlike other companies. Some items ran a little big on her but my daughter is also very small for her age which played a role in that. Most are true to size!
I needed an exchange/return item which was handled quickly and was very happy with how my issue was solved, always responded to my emails. I receive great customer service from Heinz, i love their customer service team. I Definitely recommend yall to shop at Pat Pat besides the great customer service they have lots & lots of really cute outfits for your whole family and at a very inexpensive price and i love the quality. I will continue to shop with them i get so much Compliments on my baby girl's outfits. And im so in love with all their Merchandise.
I placed a large order with Pat Pat and I got free expedited shipping. All of my sons clothes didn't fit so I contacted customer service and they helped fix the situation fast. The clothes I got for my daughter not only fit her perfectly but are so cute she constantly gets compliments. I love the large variety of colors and designs they have for boys. Most stores offer a limited variation in boys clothes and it's very disappointing. I'm very pleased with my overall experience with Pat Pat.
I have bought many clothes from PatPat for my daughter since she was a baby.
Love their colours and the funny element of their outfits!
I love this site and there support team even if there a problem they know how to solve it and I want to say thanks specially to KUENZLER for helping me whit my problem, great buying experience.
I had a problem with my package, hold by customs. I've asked support to Pat Pat customer service and i found Jennifer. She Was so nice and she immediately understood the issue and escalate. Unfortunately I wont receive my package, but she helped me to receive a refund.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sierra,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the long shipping time and the disappointment it has caused. We completely understand how frustrating it must be to wait weeks for an order, especially with children’s clothing where sizing is so time-sensitive.
Since then, we’ve made significant improvements to both our products and services. We’ve enhanced the quality of our offerings, streamlined our processes, and strengthened our customer support to ensure a smoother and more reliable experience for every customer. Your feedback has been invaluable in helping us identify areas where we needed to improve.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), and we continue to work hard to improve even further. Our support team has also been trained to respond more quickly whenever issues arise, ensuring that customers remain informed and supported at every stage.
We truly hope you will give us the opportunity to serve you again and see firsthand the positive changes we’ve made. Kindly provide your Order Number (if available), email address, and phone number so we can look into this immediately. You may also reach out to us directly, and we’ll be more than happy to personally assist you and make things right.