Park Seed

Last spring, I ordered multiple seed packets. Planted some outside, some in seed trays indoors. NONE of the seeds, not one, germinated. Chalked it up to... disappoint ing, moved on. Then in mid-August, I ordered 10 plants (2 sets of 3,2 sets of 2 others). I waited... weeks passed. Called and customer service told me that zone 6 ships the week of Sept 11. Oh, no one told me that, but okay. Again, I waited... called customer service 2nd time Sep 18th, and was told there's a shipping delay due to hurricane season (NC to CT?), and that one of my sets of plants was on back order; should all be shipped Oct 2nd. I said ship what you have, send remainder in Oct. Customer service said they cannot do that, must ship together. Frustrated, I agreed to wait AGAIN. On Oct 2nd I called asking for the status of my order (by now nighttime temps are in the 40*s). I was told a DIFFERENT set of plants was now on back order. I told them to forget whatever was on backorder, asked for a supervisor-- now I want my order expedited. I was told they would accommodate me. Ha! On 10/13 (2 full mos after I placed my order) I received my plants (some tiny, half dead), minus the 2 on backorder, SENT GROUND Ship after all. (AND it came with a note on the bill saying if anything was missing or on backorder, they will ship it FREE!) Are they kidding me?!
I will NEVER, EVER do business with Park Seed Co. Again.

Where other companies will go out of their way to keep your business for any inconvenience, this is NOT the case with Park Seed! They simply did not care and would charge a 20% restocking charge to return what was an incomplete order and 10 seed packets. Really? I would also pay shipping to return the order, even though I paid shipping on a $70 order. I wish I read all the reviews on Park Seed before giving them a try. Now I'm concerned about a low germination rate!

I purchased some heavy duty 1020 perma nest seed trays on parkseed.com and they arrived damaged. My error was that I did not inspect the package within 48 hours. My initial thought was, I have ordered these trays through Fedco seeds in the past and Ive never had an issue. On seed planting day, I removed the trays from the box and noticed they arrived damaged, but still usable. The box it arrived in was large and filled with bubble popcorn. The trays had enough room for movement during shipment. I called customer service, and i alerted the customer service clerk that my order exceeded the 48 hours. She had me go through a long process where I was on the phone for over 15 minutes. She then tells me that there is nothing they could do. She stated "The trays were still usable so there is no need to refund you the money and you exceeded the 48 hour time limit." I understand not reimbursing the full amount for the trays or replacement but I shouldn't have to pay full price for something that arrived damaged regardless If the 48 hour mark has been exceeded. There motto should be " If we send you items that are damaged its okay because you can still use it."

I wert on line and ordered seeds and potted plants from Park Seed, several hundred dollars worth. Seeds arrives, no sigh of potted plants. A month later, went on a 5 week vacation. Upon returning discovered a box with 6 dead plants on my front porch. At first when I contacted then, a replacement was offered as they were still 'under warranty', but no return call as promised. When I called back I was told no replacement as they had emailed me of the delivery. I said I did not get an email. I was told it was my fault because I should have checked my SPAM folder. I asked the man just how often HE checks HIS span. The day before, I deleted 698 spams. Anyway, No luck, no plants. Stay away Park Seed Co.! RK, Glen Saint Mary, FL

Ordered a $20 Maui Gold Elephant Ear bulb for a birthday gift for my son. The bulb arrived with large wilted leaves which was unexpected. He planted it but it never produced new leaves. Knowing that bulbs will generally eventually put out healthy growth, he continued to care for it. Finally called Park as the growing season had ended and was told the guarantee had expired -- no refund available. Too bad we tried to give the bulb a chance to thrive. Lesson learned. No more orders from Park Seed Company.

Ordered 7 packets of seeds, most on sale, entered a promo code good for "15% off any order" - simple enough. Was charged full price minus 15% percent so $6 more than the sale price. I would have been happy with the sale prices, I was even okay with $6.95 shipping, but to bump the prices to full price and then take off the 15% is so dishonest and smarmy. The promo code should state "off full price" if that is the case. I called to cancel the order and was told I couldn't but that I could send the order back when it arrives. Again, only $6 but beyond dishonest. Lots of great seed companys to choose from, stay far, far away from this one.

Signed up for email so on my next order could receive free shipping. When putting in an order I put in the discount code for free shipping and it stated I needed to order $40. Worth of merchandise, which I had not. However, when I gave my email address, the $40 was not explained. I went ahead anyway and place my ordered and was shocked that they charged over $6 shipping for three packets of seeds to Arizona! What a rip off. Seeds don't weigh anything and how long does it take to place 3 packets in an envelop and mail.
Never again will I order from them.

BEWARE

I ordered some seeds from Park Seed as they offered some things that I had never seen sold locally. I ordered a pack of Astra Double Mix Balloon Flower Seeds (supposed to have double blooms). When they bloomed, they were not Astra Double Mix Balloon Flowers, they were single flowers and much more common variety than advertised. I emailed them to inform them that the seeds they sold me did not produce they flowers they advertised. It has been over a week and I have not heard back. They appear to just ignore emails that aren't about shipping.

I actually did contact them when half of my order was not received. They just kept telling me 'it was shipped today' no matter when I asked. And this was weeks after the site said that the whole order was shipped.

So, considering I have dealt with poor customer service, and lies, as well as being sold the wrong product in the right packaging, I am very unimpressed with this company. It seems like they are trying to scam people into buying common seeds by saying they are a rare variety. I can't see me ordering from them again. I will stick to Veseys and local shops for my seed and plant requirements in the future.

Parkseed.com is a terrific site if you're interested in growing flowers, fruits and vegetables. Their selection is TOPS and you can order a FREE CATALOG on the website (which they mail to you), as well as browse their eCatalog. You may also sign up for their newsletter and email updates about sales and gardening tips and advice.

Their service is terrific and prices are excellent as well. So if you're interested in any type of gardening this is a great resource. I highly recommend them!