Park Seed

Have had the worst experience ever, ordering an egift certificate from Park Seed for a friend's birthday. Gave them all the information TWICE - once to the telephone associate who asked all the necessary questions and then the second time to the person who had to take the credit information (I guess because they don't trust the in-take person to handle credit card transactions). I asked the credit card person to repeat the information including the email address where I wanted the egift card sent, and the birthday message we included. Based on the email Park Seed sent me, it apparently is sending the egift card by USPS to some address that has nothing to do with me OR my friend who is having the birthday. I've never dealt with such incompetence for an online order and will be calling my credit card company to cancel the egift card. Park Seed's customer service is a joke. Phone numbers listed on its website are either not working or go unanswered and the same is true for its email contact. All I've received is the perfunctory "thanks for contacting us," reply saying they'll reach out to me. HA. That's a joke because there's been no attempt to get in touch with me. This will mean that my friend's present will be late but I'll know now to never deal with Park Seed again. What an incredible disappointment.

I believe the question is: Do they actually have customer service at all?
Please stay away from this company. I was never able to get in contact with them. If you cannot get behind your company or product you do not deserve our business.
A lot of hard working companies out there that really want your business so give it to them instead!

6 packets of Thyme seeds. Only 2 seeds have sprouted. 2 potted plants packaged in an unmarked box. USPS delivered it. Plants inside were a mess. One was sideways, out of the pot and smashed by the other. No markings saying LIVE PLANTS or handle with care. Dissapointed.

I started gardening in all my spare time of 2020. Thanks to a friend and Youtube, I turned my black thumb green. So in 2021 I thought I would try growing from seeds. I bought some seeds from the H-Depot store, and some from a Dollar store. Then I found ParkSeed for my window box. I found a beautiful mix I loved, Fuseables® Silk 'n Satin Petunia-Bacopa Seeds 1 fuseable seed pellet with 2 kinds of plants, I bought 3 packs. When they finally arrived I had forgotten the name of what I bought. The name of the plants was not on the seed pack, it just said Fuseable Satin and Silk, so I went to the site. After a long search, and not finding it by the Satin and Silk name, I tried customer service. The live chat was useless, email never got back to me, so 3 days after email I called and got the "why are you calling" type of attitude. They did help me figure out what I had bought, but could give me no info past that, and there was no horticulturist I could talk with. So I followed the directions on the pack to a tee, and constantly referred to Youtube for all my seed knowledge and I was able to grow something from all the different seeds I bought. All of the ParkSeed seeds came up and I was excited. Once I planted the baby plants in the window box and added fertilizer, it took about 2 weeks to notice more growth. When they really started growing I noticed all the leaves looked the same, but thought that might change. So now after putting 20 baby plants in the window box at the beginning of May, it is August and all I have to show for it is in the pic below. The Bacoa came up, but no Petunia's at all, and the Bacoa is so low it barely even fills up or flows over the box. I added pics of the seed pack, what the website picture looks like and what my flower box looks like in comparison.

Here also is some of what the page said on the website.
"This combo planting is good for sun or shade. Both Bacopa and Petunia do a great job of withstanding the heat and humidity of long summers, and neither minds a bit of afternoon shade, either. Set them fearlessly on the baking-hot deck, porch, or back patio. They can take it.

Best of all, these blooms are self-cleaning, so you don't have to go around deadheading the literally thousands of flowers these plants will bear over their long 3 seasons of bloom. So low maintenance, so pretty, and so long-lasting.

Expect the Bacopa to reach about 4 to 6 inches high and to spread 12 to 18 inches wide, while the Petunia will stretch 8 to 10 inches high and up to 3 feet long. The perfect pair, they look great all season long, with no trimming, pruning, or arranging necessary."

I've only bought a few types of seeds over the last couple of years.
Quick shipping w/o any problems

Have shopped there a handful of times over the years. Parkseed always has a good selection of what I need. Seeds grow well with near 100% success rate. I've bought from them twice this last couple weeks. That will be it for the year. Unfortunately their shipping is too expensive. I bought items tonight and applied a 20% off coupon to my order. When checking out, the shipping was more then the 20% off I saved. That along with tax, it was more then disappointing. So many site have free shipping these days. Kinda defeats the purpose of thinking you scored getting 20% off just to have that savings reapplied as shipping. I get emails from them asking to refer friends to get $10 off when they spend $10. Yeah... will never happen, just cause your shipping for what you sell is to high. Nice site but get what you need for the year or two to save your self some money. Or buy local... no shipping charges.

I ordered a Portabella Mushroom Kit and instead they sent me a less expensive Button Mushroom Kit. Since I notified them of the problem, they have completely ignored me. I've dealt with Park Seeds and some of their sister companies for quite awhile, but never again. The review I left on their website has gone unpublished.

This is the review that I placed last week.
(Used these 2 years ago canned 2years of sauce from 10 plants. This year 10 seeds started in a bio dome from parks with heating pad resulted in 5 plants. I guess as with all companies now days its profit before quality. I'll have to see what my other seeds do and see if I need to look for another source for seeds.) my review was never posted, I guess they only post the good ones.

OK, very limited selection (things "sold out")... Order made and paid.
3+ week wait, just to learn shipping info sent to USPS finally. Several days later learn USPS is still waiting for Park Seed to hand over my order so USPS can ship/deliver it. I ask for refund/cancellation by email... no response. I call customer service (45 minute wait) and customer service rep can't seem to speak up or speak normal english and puts me on hold (to ask supervisor what to do). Package is finally received and I mark it return to sender for full refund and deposit it at USPS office, Now I am waiting again, but at least I bought my seeds from another vendor and got them in 3 days.

I tried to order a product and once I ordered the product it would disappear and not allow me to print off the invoice and no invoice was ever emailed to me. I called the company and tried talking with a very rude supervisor, Grace Nelson, who would rather argue with me about my order than fix my problem. She continued to argue with me about my order and how I never ordered anything. I finally ended the phone call because she refused to stop arguing with me about my order. I received a double order. My purchasing department accepted the orders and I was not able to return them but I guarantee I will never do business with this company again.

A few years ago I had bad results with seeds from Park. Signifcant non germinating seed numbers. I swore off them for 2 years and decided to give them another chance in 2019. Well, once again, most of the seeds I ordered (flowers and vegetables) did not germinate, and NONE of the calladiums, and half the live plants were alive. These were parts of sevrral orders I made and they WILL NOT answer emails, ever. I sent 5 emails over 3 weeks, and filled out two or three web forms. Finally called in and was told this is their busy season and they were unable to answer emails. I received a partial refund and an explanation that this was probably my fault. YES, MY FAULT FOR ORDERING FROM PARK SEED. NEVER, EVER, EVER AGAIN.

The plants were supposed to ship on 4/11. I purchased with a gift certificate. In May I checked the status and it was set to AUTHAUTH. When I spoke with support they said the order failed because there was no credit card with the order (of course not I used a gift certificate). I didn't get an email or any contact to let me know the order failed.

When I called support said they would bump priority so it shipped out in a day or two. 8 days later it still hadn't shipped.

I called to cancel and support said they couldn't cancel because their supplier used a P. O. and said although it's not my fault they could not cancel. I could refuse the package when it was delivered and they would refund LESS a 20% RESTOCKING FEE - FOR AN ORDER THAT THEY MESSED UP - go figure! I asked to speak with a supervisor and was told they would call back and guess what - No call. Oh well I will spend some time posting reviews on the internet and never order from them again.

I ordered several different seeds from Park Seeds thinking that I might have better luck with a specialized seed company rather than buying my seeds at Lowes or HD. Also, I wanted seeds that were wilt (particularly Fusarium) resistant. We baby our seeds starting them with the best soil indoors with a heated grow light, and we've always had good luck, until now. Many of our seeds did not sprout, and the San Marzano looks dreadful. I'm less than impressed but not enough to complain to Park Seed. I just won't use them anymore.

've had excellent experiences (many) with Park Seed Company for many years. I've been gardening since I could toddle out with my family -- 70 years ago now, although where that time went, who knows. At any rate, especially since the gold packets came out, I do not ever remember getting poor germination. On the contrary - everything from geranium seeds (last year's spluge) to exotic Hens and Chicks (an annual event) to African Violets and then normal seeds like lettuce and carrots have been true to name as well as healthy and well grown.

They went through a tough patch with the Park family squabbles -- it's sad to see a family degenerate like that.
It was good to see the employees care enough to finally get hold -- the power players who like to grab up companies and run them into the ground have been doing a number on many seed companies.

With that history, I'm not surprised that there have been some bad experiences. I would still recommend giving this company a chance. I'm getting ready to do exactly that myself.