Parkos.nlReviews 1

📄 Full Review: I had an extremely disappointing and stressful experience with Parkos that I feel other travelers urgently need to be aware of. 🧾 My Booking: Reservation #: 7BG54BF Parking Location: First Parking, Brussels Zaventem Booking dates: 13 October – 5 November 2025 (23 days) Amount paid in advance: €165.98 Booking confirmed for 15:30 on 13 Oct (arrival time) Due to unavoidable roadworks, I arrived at 18:15 — still well within the 23-day period I had already paid for in full. When I arrived: The gate was unmanned. I called the listed number — no answer. When someone finally arrived, they refused to even look at my printed booking. I was bluntly turned away and told, "You're not on the list." I had no choice but to rush to park elsewhere at the airport, with unknown cost, risking missing my flight. 📧 Parkos Customer Service Response (Quoted Directly): "We understand that due to roadworks you arrived later than planned. However the car park expected you to arrive at 15:30, as indicated in your booking… Given that you arrived almost 3 hours later, we are unfortunately unable to process your request… We regret that we are unable to issue a refund." They also suggested I try my travel insurance, essentially avoiding all responsibility. Why This Is Not Acceptable: I paid for 23 full days of parking starting at 15:30 on Oct 13.
Arriving 3 hours later should not void the booking — especially with no clause clearly stating that. No refund. No service. No support.
I received nothing for the money paid, despite showing proof of booking. Parkos is hiding behind their partner's refusal, instead of owning their responsibility as the platform I paid through. Legal Breach: I've now formally informed Parkos that they are in violation of: Dutch Civil Code (Art. 6:74 / 6:265): A company that takes payment and fails to deliver is in breach of contract. EU Directive 93/13/EEC: A term that voids your booking without clearly stating it, and keeps your money, is unfair and unenforceable under EU law. Parkos has ignored this legal argument in their replies and offered no further action or escalation. 🚨 What I'm Doing: Filing complaints with Netherlands Authority for Consumers & Markets (ACM) Contacting ECC-Net for EU-level consumer dispute mediation Preparing legal documentation and chargeback process Posting this warning across all major travel and consumer review platforms I do not write reviews lightly. But I want others to know: if something goes wrong with your booking, Parkos may keep your money and leave you stranded. I hope they choose to make this right — but so far, it's clear they're protecting their partner, not their customer.