Parker & Sons

So i bought a whole new HVAC for my home since mine was 22 yrs old and sounding rough. Still was working before it was removed. 14k is what i paid. Bought in end of April 24. Its june 29th 24. And as of today its not running. It is completely dead. The thermostat is not on. Checked the breaker Thats fine. I noticed when they installed it. It was not as cold as my old one...Red flag. So i called the office and told them its not working. Its dead as a door knob so to speak They said i will get you on the waiting list and possible tomorrow we can get out there. Its 104° in my house at 10pm as we speak.Its a Brand new system and not even a full 2 months it worked. So. I would tell any one who wants to use this company RUN...FIND ANOTHER ONE. They also have 4 different sales team guys come out telling you how bad your duct work and insulation is. Not to mention you need a sanitizer installed to. Trying to money grab another 18k. I really wish i would have shopped around before i chose them. I specifically got a new unit to avoid what im dealing with right now. Im making a complaint now with BBB next. Please think twice before using this company.

Called today to get my ac units serviced was dealing with a rude customer service agent and then told the soonest appointment for service is June 26th, needless to say I canceled my membership and won't be doing business with company ever again. I should be reimbursed for all the months I subscribed since I can't take advantage of the perks of the membership. Low and behold the employee didn't even cancel my membership and when I called back to reschedule and speak with the manager refused the transfer as they said they could fit me in any day, but once the guy heard me say I was canceling my membership poof no service appointment. Run away from this company. I will be reporting this company to consumer affairs and the better business bureau.

Needed a new water heater after ours went out and everything went well. The worker did a great job, but only after we had it installed did we realize that we may have just paid double what it actually cost. The water heater itself cost about $1500, but we ended up paying about $5600 for everything. After asking for an itemized receipt to see where the extra costs are from (my husband and I went through and calculated the costs for what we should've been charged and it came out closer to $2000 just for parts. Meaning labor and removal would be close to $3600) they just continued insisting that that's their price they ask for period. No rhyme or reason, that's it. Obviously, there's nothing my husband and I can do about it now, so we'll pay it and hope they don't charge us extra for using our "lifetime" warranty (that they said was lifetime, but according to the receipt it will be 2 years). We will never use Parker & Sons again. Go somewhere else that's more reasonable with their prices and won't try to make you wait almost 2 months for an itemized receipt that isn't actually an itemized receipt.

Charged my elderly mother $1,950 to replace her toilets she was having some issues with. Two grand to replace two toilets…. Don't let them take advantage of you, it's very simple, call someone else!

What they say and what they do are totally opposite. They advertise service in minutes, not in days… when in fact you call for an appointment your appointment will be days out, not in minutes. Just saying! Why would you advertise something? You can't follow through on the consumer fraud, misleading and false business practices!?!

I contacted Home Depot to purchase a new HVAC unit which was installed 6/22. I spent $12k. They referred me to Parker and Sons who completed the job and contracted me. I was offered a $1000 Home Depot rebate which was
Never provided. Calls to the customer service team went unanswered for weeks, then Manuel Hernandez ( supervisor offered me $250 due to the delayed processing of the rebate). This happened 8/24/22. To date I have not received either the $250 or the $1000 rebate. Parker and sons has not responded to emails or calls since August. It's been over 3 months. The offering of the $1000 rebate was " bait and switch" sales tactics. I now expect $500 in atonement due to the excessive delay and the $1000 rebate. I have filed a claim with the BBB.

They called me and said home depot gave them my info! I told them I had no plumbing issue, but I went ahead and told them to come out and clean out ONE pipe that was slow. I asked the receptionist first what it would cost, she said she had no idea, so I was stupid and told them to come out because I did in fact have one sink that was slow. He came out and quoted me $275.00! He said that he would clean it out all the way and it would take atleast a hour, and they would subtract the service fee of $75.00 from it... WHAT... so I thought with out thinking, I was in a depressed mood, My husband had just died a month a go, so I said ok... This so called plumber, spent a total of five minutes on my sink... where did the hour go I thought, agian, I just paid it to get him out of my house, and he took the pipe right under the sink out and cleaned the gunk out, and then put it back together, hell I could do that. What a scam for Homedepot to do that without my authorization. I fell for it, but I realize now what a scam Parker and sons is, I will NEVER EVER use them again. Maggie