Parcel Direct

WHEN THIS COMPANY LOSES YOUR PARCEL, THEY WILL MAKE NO EFFORT TO FIND IT AND WILL THEN STOP TAKING YOUR CALLS. THIS COMPANY IS UTTERLY INCOMPETENT, APATHETIC AND VERY CROOKED IN THEIR DEALINGS WITH THE PUBLIC. AVOID AT ALL COSTS!

I had a terrible experience with Parcel.ie. I paid in advance for a delivery from Dublin to Brazil. The delivery was crucial for me – I had just undergone a C-section and was traveling alone with a newborn baby. I couldn't carry the luggage myself, so I trusted this company to help.
Not only was the service never fulfilled, but I was also left without my clothes and my baby's belongings, and I have been waiting for weeks for a refund that was promised but never delivered. I paid extra for delivery notifications and handling, but they never even rang the doorbell or contacted the recipient.
I've sent multiple emails, and the only answers I received were vague and dismissive. Their customer service is unprofessional and unresponsive.
This company is unreliable, irresponsible, and should not be trusted. I will be reporting them to:
* CCPC – Ireland's Consumer Protection agency
* ECC Ireland – EU consumer dispute resolution
* Small Claims Court – For legal action
* Public platforms like Trustpilot, Reddit, Boards.ie, and Google Reviews
If you care about your items or peace of mind, DO NOT USE Parcel.ie.

My overnight parcel delivery still hasnt been delivered 12 days later.
They make it very obvious they dont give a toss about it, wont return phone calls, and when i do get through they are now hanging up on me after saying "itll get there when it gets there- its not our responsibility".
Disfunctional company, awful customer service.
The lack of concern about professionalism or even the law is staggering

Aviod this company at any cost! My goods got damaged on the way by courier. They confirmed I'm eligible for a compensation but then stopped replying to my emails after I provided my bank details to get the payment. I paid for the enhanced insurance to cover my goods but they did not report the value to UPS (this is confirmed by UPS) so my parcel was not conevered for full value. THEY ARE A SCAM. I'm going legal.

If the service works fine it's just because the couriers are doing their jobs, but if there's an issue with a delivery where Parceldirect support should help, they vanish.

Absolutely no support at all, awful experience. Never again.

Sham Company...
Is my experience the norm? Booked a 1-2 day, very expensive, Irl to Uk service with UPS. Package lost immediately after pickup & PD say they have to wait at least 24 hours before UPS will revert with an update. PD couldnt care less.take no ethical responsibility for your items & will not find out where they are. Legal Docs, Totle Deeds for a property.missing.irreplaceable. Is it a 1 man operation from a shed?

Absolute disaster. I was charged extra 106 euro weeks post delivery, stating my parcel was 10 times bigger when I payed for. Parcel direct using FedEx next day collection and instead of item being about an envelope size that weigh no more 1kg I was additionally charged for 74cm length item just under 17kg. What an idiot FedEx worker who can't measure basic item. Scammers that's the only thing I can say. If you try to resolve this issue parcel direct account team says we only dealing through emails, please send an email. They asked me for the picture of the item that was posted abroad. Are you crazy. Next time I make sure to take a selfie with it too.
I have one hope. Item was delivered to the hotel in Italy and signed by one of the staff members. Staff member would be able to confirm the size of the item.
Crazy I have to go through this do not get overcharged due to their own mistake

Can't fault them. We use them for all our deliveries. They offer the best prices and are always on hand to help

Booked my parcel in early for next day pick up as it was time sensitive but the next day there was no pick up. After I called I was told it would be picked up the next day. Finally after this again and again it was picked up 3 days later on a Friday. Told it would definitely be delivered Monday but I'm sure you guessed it, it was finally delivered on the Tuesday. Customer service was terrible along with the service. Just go somewhere else.

Absolutely appalling!

Placed and paid for order on Sunday afternoon, received email confirmation and invoice with collection of parcel for 9am-5pm next day.

Next day came and went, I chased them.

Next day came and went, I chased them.

Next day came and went, I chased them... and on and on and on until finally 6 DAYS later on Saturday afternoon it was collected.

So much time time wasted chasing up what should have been a simple and transparent transaction. My mother spent days waiting for a courier to come and each day if she had to leave the house left these gifts sitting in the doorway 'in case' a driver might show up. A birthday gift arriving almost a week late instead of a nice surprise on time,

Excuse? Oh we are really busy, oh there are unprecedented times... guys we are 11 full months into this crap, if you don't have your $#*! together you will keep loosing business to those who do!

At no point did the driver or parcel direct contact myself or my mother who's number was given, yes I did receive prompt and polite replies from the customer service (which I am grateful for) but all in all I would NEVER recommend this company and will bring business elsewhere.

Terrible experience on EVERY LEVEL. Disappointed I can't put 0 or negative star rating. Avoid, avoid, avoid.
The only thing they are good at is taking our money. Be prepared for your parcel to be lost or destroyed.

I booked 10 boxes for collection to be sent from Ireland to France and ended up only sending 9.

For starters I am still waiting for the refund for the last box. That was over a month ago.

On the collection day you are supposed to stay home from 8 to 5 and wait for the collection, they don't give you any further indication. I called in the morning to get information and was told they couldn't give me a time but for sure they wouldn't show up until after lunch time. If went out for 30 minutes at 12 and of course the man showed up during that time.

In addition to that he was literally one of the rudest men I've ever encountered (and I worked in the service industry for 10 years). In the end he came back the next day.

I tried to tell him that the website didn't allow me to chose the right town (in France you have one postcode for several towns) and he could not have cared less. He said he didn't have time to change all the boxes and moaned.

He took the boxes and literally THREW THEM into his van. These could be fragile/personal stuff in those boxes, they should clearly be a little bit careful instead of being so brutal.

I emailed straight away to tell Parcel Direct the exact address and they said you would pass it on. I also gave them my newly acquired phone number in France to phone me if needed.

No surprise, the boxes arrived in the area and the delivery driver didn't find the address. I didn't receive any calls.

After a few days I got an email asking for the exact delivery address because the driver was having trouble finding the house. Seriously? Talk about communication and professionalism.

They finally passed on the phone number and the delivery driver called me to organise a delivery time. He was actually fairly pleasant and showed up at the said time. Only he only had 7 boxes, meaning we were missing two. How the f**k does that happen? They were all sent at the same time!

Anyway. We took those boxes and opened them. Literally everything that could be broken has been broken, and even the things that I thought could't break have broken as well. I'm literally heartbroken.

The 8th box arrived on its own about 10 days after. It showed up in a different box than the one I sent, everything inside is broken as well and I had to throw out about 70% of the content of this box. Some packs that were into smaller boxes have been broken to pieces and the boxes are even missing. Clearly something happened there, my guess is the box broke because it was carried around so carelessly. A number of my things have disappeared.

Now he last box was due to be delivered a couple of days later - again, why? Late in the afternoon I wondered what happened and checked the parcel tracking - it was marked as delivered! We are in confinement so I was home all day. I called Parcel Direct to ask about my parcel and I was told it was sent by some "Cathy" which is not anywhere near my name.

My belongings were apparently sitting in a stranger's home and Parcel Direct has told me they would try to get back to me in the next 7-10 days. SERIOUSLY?

Luckily, the next day I received a call from a nearby store saying they had a box under my name. Interesting, so the driver just decided to drop off my things into a random store, without informing me. Seriously, what the hell?

I paid 350 euros for this and none of the things I sent can be used any longer. I expect a full refund.

I have been trying to contact Parcel Direct for nearly 10 days now and they are just completely ignoring me!

I can't believe such a lack of professionalism and care from a company that is supposed to ship parcels etc. This is absolutely shocking. Stay away, people.