Panera BreadReviews 487

The first time I ever ordered from them they forgot two items. Since bag was sealed I didn't notice until I got home. Their checklist indicated the items were in there. Someone screwed up, obviously. Called manager access on menu. Person was very rude. Asked if she was the manager and then someone else came on the phone. Very nice. Since I did not have a panera card she took my info and was going to mail a gift card to me. Never received.

I recently ordered online and requested silverware since I would be eating in my car. The bagels were stale, the silverware was missing, the french onion soup were missing the croutons and the cheese. I have had this before at the restaurant and all items were excellent. Just kind of hard to eat food without utensils and the bagels were very hard. I sent a note to the restaurant in question and received a response that they would like to refund part of my order. And then nothing else, like how they were refunding. I checked my panera account and nothing on there, the CC was not refunded. Just kind of a sorry and hope you don't follow through, sort of email. And when I ordered it, I received a text message back within 10 minutes saying the order was ready, but when I arrived at the restaurant, it wasn't ready. Order #******* / MyPanera #*******820

I ordered a rice bowl and a side salad that cost $25. I still felt hungry after my lunch. Portions are really small and food is way overpriced. Would not recommend.

HOW PEOPLE HERE THINK IS POSSIBLE TO STAY AND EAT IN PEACE WHEN THE SONG IS TOO LOAD AND SO STUPID SONGS? IMPOSSIBLE TO STAY, IMPOSSIBLE TO HAVE A CONVERSATION... THAT´S INSANE... RIDICULOUS! PANERA BREAD ON US 192 KISSIMMEE... FLORIDA! WHEN ASKED TO MAKE IT BETTER THE MANAGER SAID IT´S PANERA RULES... ABSUUUUURD MANY CUSOTMERTS LEAVING BECAUSE THIS SOUND...IS IT A PARTY OR WHAT?

I love panera bread so much their food is so good and i love watching the men play games your employees are so sweet and kind! I will be ordering again!

Took my 90 year old friend out for a special lunch treat. Had I not looked carefully at my sand which, she would have eaten the black slime lettuce, the yellow rotten lettuce. Many people just eat the crap without looking., that's how they get away with serving dumpster food.
Also, we only wanted ONE sandwich and go two. On the photo it shows fresh almonds; these almonds were soft pre-stirred in the bland chicken salad. Needed seasoning. Tried to order soup, could not see what we ordered in the computer at the counter. Dirty front counter. All empty tables soiled. My friend kept saying "wow this is expensive and horrible"

Got 2 new pepperoni baguettes for 24 bucks was a loaf of bread had 1 thin layer of pepperoni and a few sporadic chunks of mozzarella Panera Bread you should be ashamed

I paid $50 for two lobster rolls. They arrived with a small ammount of wilted lettuce, and pieces of lobster ( I think it was lobster) it didn't taste like lobster. It tasted like dry cardboard. I'm being honest. I'm not sure if it's immatation lobster or what it was, but it was awful. Their was mayo on the bun, none on the lobter pieces. No seasoning. Nothing. Remember, i paid $50 for these rolls. Im more than angry. This was for my daughter's birthday. A special treat. I'm done eating out. They will try anything to make a buck. Cook at home.

Fed up ordering in this place. I ordered a turkey blt. No avocado French bread. I got truly acacado all over it I'm as smashed Io onto whit sliced bread. Last time I ordered a sausage breakfast sandwich no egg. They gave me bacon no egg. I expect to get what I order.

Tonight we had a sandwich, a pick 2 and 2 sodas for $37. I left no tip. And I had to bus my own table. We were forced to sit at a tiny table because many of the booth were occupied by a single person setting up a home office nursing a drink. Although the food is good, It is not worth the price in my opinion.

I walk into Panera Bread in Mesa Arizona for the first time since it changed its name from Paradise Bakery. I order a sandwich and the guy says it'll be about 10 minutes. I said I'll go have a seat. 20 minutes later I walk up to the counter and asked them what was going on. They said my sandwich was ready and had been sitting there for at least 10 minutes. That's when I find out that they were supposed to give me a buzzer which they would buzz when my sandwich was ready. I neither received a buzzer or was even informed that that's how it works there. They knew I was sitting out there waiting and yet nobody made an attempt to bring me the sandwich. I also found out that they were closing the dining room at 5:00 PM because they can't get people to come to work. While the prices are outrageous, my turkey avocado BLT was almost 15 bucks and does not come with any sides, it's kind of worth it because the quality is so good, but the quality of their Gen Z staff is about as bad as it gets. I have never seen such incompetent zombies. And yet these fools think that they're poorly treated and underpaid. Last time I'll ever be going back there.

Ordered-paid-no food waited called twice- no food-blamed door dash. No panera again. Even the review is requiring a certain number of letters to leave a review. If I wanted door dash I would have called door dash. Easy scapegoat when things go wrong.

I had a soup and a salad, the soup was good a chicken Tikka Madras, but ruined by a cold and icy dollop of overcooked rice that was dumped on top. My Spicy Asian chicken salad was awful, barely thawed chicken thighs with sauce drizzled on it that must have had more salt in it than the Dead Sea. My wife had a strawberry salad with chicken, she said it was good, but 95 % lettuce and not very substantial. May i recommend if you want to spend $40 on lunch, go to Longhorns, it's much better value

Dear Panera Bread Customer Service,

I am writing to express my deep dissatisfaction with my recent dining experience at your establishment. My family and I visited your restaurant with high expectations, but unfortunately, we were greatly disappointed.

Firstly, the price of the food we ordered was exorbitant. I could have quickly taken my family to Cheesecake Factory for just a few dollars more. The cost of our meal was not commensurate with the quality of service and the food we received.

Furthermore, despite spending over five minutes discussing it at the register, our order needed to be corrected. My son did not receive his apple juice, and I did not receive my water, in addition to my son's sandwich having onions. Unfortunately, this error is a common theme at your facility, especially when ordering through the drive-thru. It is unacceptable for a restaurant of your caliber to make such careless mistakes.

Moreover, the state of your restroom facilities was appalling. My son had to wash his hands, but the restroom was dirty and smelled strongly of urine. We were forced to hurry out of the bathroom due to the overwhelming stench. Such conditions are not only unhygienic but also reflect poorly on your brand.

It is worth noting that we only chose to dine at your establishment because there is a need for healthier options in the area. However, it is becoming increasingly more work to justify the exorbitant prices, especially considering the lackluster quality of service we received.

In conclusion, I implore you to take these issues seriously and take the necessary steps to improve the quality of your establishment. Please bring appropriate measures to address the concerns raised in this letter to ensure that future customers have a better dining experience.

Sincerely,
Andy

I really thought I was in for a treat certainly cost enough. First, the delivery thought it was too much work to get on the elevator so she left it in the lobby and then the food was awful. The Ceasa Sald was full of stems I guess they are saving on lettuce. The croutons were or tasted like stale bread. The food was cold. Even my dog would not eat it. My first and last experience with them what a shame. It seems they have lost a lot of customers

They ask for a tip before meal and then we have to stand in line to order, get up and pick up order, clear table and throw garbage away. On top of that, they are supposed to make fresh coffee every hour but that is not done. I frequent Panera often and I always have to ask for fresh decaf because it is cold. At the Trumbull, CT. Mall every single pot was cold. I go to many different Paneras and they are all the same with issues. At the one near the Danbury mall, there was the problem with decaf and when they made new my cup was full of coffee grinds. I have spoken to managers/supervisors and nothing changes ever. They need to get better managers who are capable of effecting meaningful change. What a shame because their food is expensive but good. I am considering whether my aggravation is worth the visit!

Not sure where other people have their bad experiences both stores near me have fantastic food it's a little pricey but it good real food. I'm not a soup person don't usually care for it but I'd eat the broccoli and cheddar daily!