Panera BreadReviews 487

I went on my birthday so I could get my free pastry, I stepped up to the terminal and selected a coffee and a pick two, (cup of soup and a half sandwiched with chips) for lunch. As the screen populated I selected my soup (wild rice soup) and a chicken sandwich with chips. I sat down at a table I began to eat my meal, as I was eating it I realized something was wrong. First I thought I made a mistake, when I went over my receipt I had not. I was also dismayed that I was charged $20 for a pick two and a cup of coffee. When talked to the manager about it I was told it was my fault. The pick two on the board are different than the pick two on the terminal. It seems that the soups and sandwiches have different pricing. What was insulting was I didn't get what I ordered, instead of wild rice, I got noodle soup instead of chips I got a roll. So much for their 100% guarantee. This reminded me why I stopped going to Panera a long time ago. They have not changed, they are way over priced, they will bait and switch, and they treat elderly customers like we are stupid. The Panera in question is on Bell Ave. In Surprise Az/

I had a very unfortunate visit at Panera in Newburgh today. I waited for half a baguette sandwich for 30 minutes only to be met with the saddest sandwich I have ever seen for 11 dollars. The sandwich is thin with meat, there was one red onion on there and the lettuce was OLD, WILTED and spoiled. This truly was the worst sandwich I have ever seen. I know that Panera likes to say all of their ingredients are quality and fresh, but the picture here speaks for itself. I will never be going here again and I suggest you don't either. I used to be a huge fan of panera but my experience today was frightening with the quality and wait time.

Second time waiting over 30 mins for one single item. Had to get a refund and took my entire lunch break so i havent eaten for the entire day.

Coffee was cold and bathroom was very dirty " disgusting". I have been to Cypress location several times and it was OK. This experience was not better than a gas station stop

$#*!son City PA Panera STAY AWAY!
I ordered the new season special the apple salad and squash soup. I waited 20 minutes. My buzzer never went off. I heard them say my name and I went up and asked if it was me 2 times! The girl cooking rolled her eyes at me and said is your name *** I said yes but my buzzer didn't go off. She just turned around. Than I went back up bc I realized I never got the soup I ordered. They said you paid for the salad I said that's not what I ordered. I ordered both. ( I did not want the huge salad). They said well we can charge u for the soup. If that wasn't bad enough when my daughter started to eat her sandwich she realized the chicken was missing. WTF! The ppl that work there are a joke!

I visited Panera last night for the first time in years and it will be Years, more likely never before I go back. I ordered two full sandwiches of the new chicken pepperoni melt and paid 28.36 with tax. The sandwich had filling in the middle but both ends of the sandwich had about 3 pieces of pepperoni and 1 tiny piece of chicken. My dog loved it because she got the ends. Everything is so expensive right now and I hate being taken advantage of. My order number was ******* I took a picture but it is on my phone. Skc

The kids working there wear long nails, shorts, pajamas, or worst clothes ever
The managers are no where to be found or they are rude
Is very dirty.barely any fresh coffee.
The evening staff eats in front of the customers but care less!
Employees give up good also take food whenever pleased In front of the customers
No one corrects anything
Youngsters all have ear buds or playing music
And don't care about the customers
They curse, talk laud and don't wear any hats or hairnets to protect the food!
N O one follows anything in this place!
Careless
And the portions are always different
So are the freshness
Soup came frozen and Mac and cheese were served from a plastic bags!
Panera is not healthy is not even close to healthy
Everything comes frozen and is full with sodium and preserves…not one thing is Heath ok!

The food is ok but the prices have gotten crazy high! A drink $3.49! Sorry Panera I won't be back, ever

The food is very good but unfortunately the bathrooms are very dirty in this location, they look like subway bathrooms

Aspen Grove branch ~ First, there is very little choice for vegetarians ~ I ordered a toasted cheese sandwich in desperation and managed to change the bread from plain white, to sourdough ~ no option to add anything,, no tomato slice,, no onion,, no pickles,, just bland plain ( American processed) cheese. I also ordered lemonade which was offered by the cashier. First,, there was no lemonade ( not even an empty dispenser). The sandwich was disgusting,, the bread was warmed, not toasted. The cheese barely melted. Did not finish it. To be charged over $15.00 for this is robbery. I will never go back.

Wow we stopped in at Panera and ordered the pick two. Both had a tuna salad sandwich my wife had the Fuji/apple chicken salad which doesn't really have apple it has apple crisps
Says the manager I had a strawberry/pecan
The tiny container of dressing for both had about 1/4 of the container tuna was hard to find and my bread was like two halves that didn't match
$26 plus tax and tip. No value here. Tried to call and complain but was always too busy I guess tried to comment online and that wouldn't go through. Do yourself a favor and pick two elsewhere.

Waited a little bit for the food, but the young man that made us sandwich honestly made the best sandwich I've ever had at Panera! Hunter at the Plainville location in Massachusetts is awesome thank you!

Tried to order on kiosk. Tried several (3) items. Each one said 'out of stock'. So decided to go up to person to order. Someone from kitchen saw me several times. Nobody came to take order until I let out a whistle. They were out of chicken, Turkey and avocado. Would have just left but my girlfriend already ordered grilled cheese. This was 4:30, Sunday at St. Cloud location. Did order grilled cheese as well. Oh and out of ice tea and several coffee choices were out and not going to be replaced. After I ordered, she asked if I wanted to leave a tip?. That did hit my funny bone What happened to our St. Cloud Penera? Last time I went at 9:30 a m and they were out of light roast coffee. Waited till 10:00, still none. Got my $$ back but manager wanted to put it on my credit card. I said I paid cash! I thought that was weird. I guess I will only blame myself if I ever go back.

We had to go order, one of the order was not right and everything in the bag was like they threw the food on the bag. No napkins or utensils,

The girl at the window was very rude no hello, thank you, nothing. I had to ask twice for my receipt.

The signature sandwich is not good at all it has no taste and the mayonnaise was too much and the bread was not good I paid 13 dollars it came with no drink the crew members have bad customer service

Very small portion sizes
The main thing was the scoop of tuna on my sandwich, it did not even have any tuna on half of it?