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Panera Bread

1.7

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Panera Bread Reviews Summary

Panera Bread has a rating of 1.7 stars from 487 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Panera Bread most frequently mention customer service, chicken sandwich and grilled cheese. Panera Bread ranks 324th among Restaurants sites.

service
219
value
228
shipping
51
returns
62
quality
206

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Pennsylvania
1 review
0 helpful votes
Follow Terri R.
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Penn center has been going down hill- today we entered at 145 for two take out lunches used the kisiok and had to listen to the manager yell back and forth to the workers about their schedules- paying no attention to us- 15 minutes in we asked if we could have our lunch and we were told Mac takes time- as they continued yelling at each other. The place was dirty and the employees were disinterested.

Date of experience: February 14, 2021
Florida
7 reviews
11 helpful votes
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My gf and i were out to breakfast at Boynton Beach diner.It was a hour wait so we went in the same parking lot to panera bread.we were told by 2 people in a stern voice (NOT NICE)when they found out were wanted breakfast that one said ur 5 minutes late and the other said ur 8 minutes late. U woiuld think since it was sunday and the other place was full they would expend the hours of breakfast foods to take care of the 50 people that came in after us for breakfast and was told not and went down the street to Cracker Barrel. I spoke to mngr about it she said to write a letter so here it is. YOU lost a ton of business because no breakfast after 12. Brucnh should got to 3 on weekends! FOOD WAS EXCELLENT

Date of experience: February 14, 2021
North Carolina
2 reviews
15 helpful votes
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Teriyaki chicken
February 13, 2021

Teriaki chicken bowl is awesome but $12 for half a bowl is not worth it. Really disappointed in this.

Date of experience: February 12, 2021
Texas
1 review
0 helpful votes
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Flatbread Sucked
February 12, 2021

I saw the commercial and was tempted at the bubbly edges clearly full of sauce, meat and cheese

What I got was cold and barely covered the edges. It was like a tiny middle coverage of topping and a ton of dry cold flat bread that I fed to my dog.

What can I say, my dog will eat anything.

The flatbread is nothing like the commercial and was flat out disappointing

Pun intended

Date of experience: February 11, 2021
Ohio
1 review
1 helpful vote
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Wrong order again
February 12, 2021

I used the Panera app and ordered curb side. They gave me Mac and cheese in stead of soup. Then they gave me an apple instead of bread and my order was messed up again. My cinnamon roll was tossed in the box and it's in pieces. Everytime I order it's always something. I will not return.

Date of experience: February 11, 2021
California
2 reviews
0 helpful votes
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I will never order from Panera again.
February 5, 2021

I have gone to the Panera in Chelmsford, MA for a little over a year. For many months, once a week, now only very occasionally. Three out four orders are incorrect. Even though I order online the day before, many times the order is late. This morning was the last straw! Order was late, wrong and the server was snarky.

Date of experience: February 5, 2021
Arizona
1 review
0 helpful votes
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I went to Panera today and saw that there was no bbq chicken Mac and cheese on the menu. I am sad because it was my favorite item

Date of experience: February 4, 2021
Illinois
1 review
2 helpful votes
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Where's the food?
January 31, 2021

Ordered Chicken salad and tuna 1/2 sandwiches. Maybe a TABLESPOON of filling in each. Terrible.No picture available- no food to show.

Date of experience: January 31, 2021
Florida
1 review
0 helpful votes
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Terrible 1/30/21
January 30, 2021

I went to Panera bread to get a pic to in return they gave me a sandwich that the bread was half you didn't cover the whole entire sandwich when I talk to the manager she was very nonchalant about the whole thing. I am a faithful customer and this Panera bread is in Pembroke Pines

Date of experience: January 30, 2021
Louisiana
1 review
1 helpful vote
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Really bad.
January 22, 2021

I use to go to panera bread in Orland got the onion soup with cheese that had good bread on it with cheese smothering the top this one in Ocala is terrible the cheese sprinkled on top and really bad bread in the soup first they gave me wrong soup then this crappy onion soup. What happen to the great onion soup you servered?
I won't be back. Just terrible and expensive to boot. I'd think you'd want your customers to come back
My address I'd appreciate a note from you.
Kathy Brown
2931 NE 45th Ave Ocala Fl. *******

Date of experience: January 22, 2021
New York
1 review
0 helpful votes
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Cold and tasteless
January 22, 2021

Order #*******

The website feedback/ review pages don't even work within the website nor the email they send out to review

I got soup and a pizza both cold and tasteless :(

Date of experience: January 21, 2021
California
1 review
0 helpful votes
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Gross!
January 5, 2021

I ordered The Steak sandwich and when I got home one side was completely empty and they Forgot the onions, The other side that had meat had only 2 thin slices scattered on it. So I ate the half with barely any meat and in 2 hours I was nauseas and vomiting
for the whole night.
I will never go back again! Its a Hole and they serve Rotten food!

Date of experience: January 5, 2021
Kentucky
1 review
0 helpful votes
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Louisville, ky Panera!
January 5, 2021

They just cannot get a complete order right! The food I ordered is good if I could just get what ordered! How hard is it? It would be different if it was an isolated incident, but how many chances do I give them? I guess there must be a flaw in my character to be so optimistic to think, maybe this time they will do better! Nope!

Date of experience: January 5, 2021
New York
1 review
0 helpful votes
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Horrible Pizza
December 22, 2020

The pizza is awful. It tasted like frozen pizza and soggy. No oregano, no seasoning. I think a plain toast could have been better.
Don't waste your money with the pizza!

Date of experience: December 21, 2020
New Jersey
1 review
1 helpful vote
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Empty Sandwich
December 22, 2020

Yes their soups are delicious. There is no reason why I should spend close to eleven dollars for an empty sandwich. It has happened twice already! I order a pick two and the sandwich literally comes with two pieces of bread and maybe a slice of onion and a small piece of lettuce! What is going on! I really despise when a company takes advantage of a customer! My husband and I both ordered the pick two and both tuna sandwiches came with no tuna! Really? Route 17 the Design center location. Never returning, Never!

Date of experience: December 21, 2020
New York
1 review
0 helpful votes
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Where's the Cheese?
December 18, 2020

Dont like to complain, but hardly any feta on Greek salad, should be called Plain salad.
Otherwise salad was fresh, and dressing was good.

Date of experience: December 18, 2020
Virginia
1 review
2 helpful votes
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Food poisoning
December 17, 2020

I visit a Panera bread Restaurant and had to go to the Emergency Room. I order a turkey bacon avocado on focaccia bread. The bacon on my sandwich was completely raw. Never again would I visit another Panera bread. Customer Care didn't even apologize... Horrible experience!

+1
Date of experience: December 17, 2020
New York
1 review
0 helpful votes
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Food tastes chemical-y & don't get the "free" coffee! Even if you cancel, they keep charging you and when you tell them you already canceled they say, tough luck, here's a $5 credit for the $40 you spent on nothing.

Date of experience: December 13, 2020
Nebraska
1 review
0 helpful votes
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Rotten sandwich
December 13, 2020

I received a rotten sandwich from Panera today. Panera use to be my favorite place to eat but in the last 6 months everything I have ordered has not been good.

Date of experience: December 13, 2020
Washington
3 reviews
23 helpful votes
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Best ever
December 13, 2020

K so I ordered the Chipotle Chicken & Bacon flatbread pizza the other day
OMG was the best ever!
Was HuGE enough for 2 people ( yes I ended up sharing)
The flavor was spot on
I cant wait to go buy again
I dont do chipotle as it's usually to spicey, but this is perfect blend of spices

Date of experience: December 12, 2020