Pampered ChefReviews 34

I purchased a cookie press a few years ago and it never worked properly. I tried it several times throughout the years I owned it following the Pampered Chef Recipe. The dough will not release from the press. This year I decided to email Pamered Chef for help with the press, and I was told to "TOSS IT". I could purchase cookie cutters on their "sale" site. Thanks, but no! Never again!

I placed an order on 9/16/21. According to their website on 9/23/21, they were shipping orders placed on 9/17/21. When I inquired as to why my order had not shipped, I was provided with a generic response. When I followed up, a different customer service rep said it was in the queue and would be processed soon. No one would answer why orders placed after mine were moving ahead in the queue. Then a different Customer Service rep(Gigi) said they were processing orders placed on 9/18/21. No one will answer my question.

Love Pampered Chef. We have been using their products for over 25 years and no problems with anything. The pizza stones are especially nice and durable. Makes great pizzas and cookies every time. The ice cream scoop is the best. Every item we have purchased has lasted and has not been replaced due to wearing out! That's amazing to me and worth the slight premium you pay for their product.

Update: Company fixed the issue and I have been provided with product replacement. I posted on their FB page and sent an e-inquiry through their website. They eventually contacted us and (recognizing that the product broke due to a manufacturing flaw) replaced it.

Original review: We paid $90 for a Pampered Chef chef's knife two years ago. We hadn't had occasion to use it too much, but a week and a half ago the entire blade snapped off, an inch from the handle, while cutting slices of WATERMELON (not the sort of thing you would expect to break a knife). It was clearly a manufacturing flaw. I contacted the company through their web portal 10 days ago, and have never heard back from them (even though the inquiry page says they'll respond in two days). I conclude that Pampered Chef doesn't care about its products, once they're sold and in customers' hands. And $45/year is too high a price to own a chef's knife.
I would recommend that if people want quality knives, they should purchase them from a manufacturer that actually guarantees their product and will replace defective items - such as Wüsthof or Cutco.

I have to say, I am very disappointed with your seller, Susan Key, (all details have been sent to you via email)

I am a small business owner on Etsy, so I understand the importance of running a small business. I also understand the importance of being honest. I am also an independent sales consultant for my own ventures and I know my company sure wouldn't allow the behavior that Pampered Chef is allowing from Susan Key.

Susan made a purchase from my Etsy shop for a digital file. However, if you check in my video and attached screenshots, she downloaded the file, then proceeded to very rude because I am assuming she changed her mind. Because I wouldn't do a service for her that I do not offer, she then decided to write FALSE feedback then proceeded to talk quite rudely letting me know she was leaving bad feedback for not giving her what she wanted (in a sense, you can read the message for yourself to see) I have sent them to your customer service and am happy to provide them to anyone interested.

While my business transaction may not interest you, she is clearly using your name in her disgusting responses and actions, thus making your brand look quite bad. I know my consulting company would frown upon this behavior and the fact the Pampered Chef allows someone who is dishonest to use their name and act this way with such poor and dishonest business ethics is such a shame. You are a brand I did admire, but the behavior of your own consultant as I have shown is truly disgusting and disappointing.

When I first started buying Pampered Chef, the consultant was up front that COVID had an impact on the company. Shipping was 6 to 8 weeks and the best things were out of stock. 9 months later, things have improved! I usually get my orders within a week or 2 and the Stoneware is back in stock!

I have a few thousand dollars in this product that I had purchased over the years, I have host multiple parties and purchase from multiple consultants. Two days ago I order a can opener($25) online through a consultant friend and the page have multiple errors where I have to start the order three different times before it went through.
Yesterday I notice that I got charged $52 I contact the website and the Consultant that try to help me and I also call the *******2433 and a very nice guy who answer me after I explained, he put me on hold and when he come back he told me he tried to get an exception because some were somehow I was charged an expedite shipping and yes the product is arriving tomorrow but I have no rush for it, It all.
But they say no, is nothing they can do for me.
This is poor customer service is really not fair that I have been such a good client for so many years and they could not do anything for me when their own website was having problems that result in this mistake that I have to pay for. I will never by there product again I will try Princes House going forward

Covid has certainly revealed how little Pampered Chef really cares about their customers:
- Customer Service calls on hold for hours, then once through absolutely NO HELP!
- emails not addressed, just "form letter" responses
- most popular products out of stock yet they still expect people to host shows knowing neither hostesses nor guests can get what they want.
- No concessions for hostess to delay ordering their Hostess benefits until the stock is replenished
- AND if you do place an order, it's 6-8 weeks to get it?
WORST CUSTOMER SERVICE EVER