Wow! I spent $300 on Aug 9th online. I never received a shipping email. When I went to track my order #. It said"no order found". I tried calling and got an automated message" we are not taking calls at this time" please go online and "chat or email" I have tried to do online chat but it kicks me out and when I have submitted email to question my order 6 times now and still no response. I will be contacting my credit card company to refund and I will never order from Pac Sun again!

I have been trying to return my order for over a month. There online return portal has not been working properly for a month which is absolute insanity. At first it kept saying my order could not be found. So I contacted customer service and they said they would email me a return label within 1 to 8 business hours. They never did. Tried one more time to return online myself but this time when I entered my order information in the return portal it just redirected my to my order tracking page which shows that my order hasn't even been shipped to me which is untrue as I received the order weeks ago. Contacted customer service again, they said they would email me another return label within 1 to 8 hours but that never happened. I confirmed my email with them every single time I spoke to them. I honestly believe they just don't want to give you your money back. I can't believe this. Never ordering from Pacsun ever again what a nightmare.

I ordered too small & am so exaughsted by the return process. First I jad to chat with the people & because pacsun email thing couldnt find my order. Then the next day I typed it in & now its just not working! I send an email directing through my gmail & it says it dosnt get monitored & takes me back to the informing link. Honestly I dont feel like writing anymore but I went through alot more then that but you get the jist. My order says it hasnt even been delivered yet as well on there website so it dosnt give me the return option yet I have an email it was delivered (& obviously was delivered). Its very fake n wierd honestly. & The quality isnt worth 60$ pants & 20$ half shirt... I feel like they just want you to give up on returning them so they can keep your money. Its a shame cuz I liked some of there stuff but I WONT ORDER FROM HERE AGAIN THE CUSTOMER SERVICE IS AWFUL. *** 0 STARS *** Beware.

I am writing this review in hopes that someone from Pacsun will see this and reach out because I have had no luck with their email or Live Support. Neither seem to be working b/c I can't submit any emails and when I try the Live Chat it has me wait forever and then has to "reconnect" once I get to position 3 and it kicks me out. I normally do not make bad reviews, but Pacsun definitely deserves it. I placed an order that was about $500 worth of clothing on May 7th and it is now August and it still says "processing" and they have not contacted me with any updates. Biggest scammers. If I could leave 0 stars I would.

PacSun has a lot of variety of clothing for good prices, their deals were good so I was trying to buy some clothes as gifts. I bought a gift card but it would not work because there was a pending balance on the gift card even though there were no orders made. I contacted customer service, and we found out the issue, the next day I emailed them back, and they got back to me quick. Customer service was easy and quick. However, on the website, whenever you click back from the item you don't want anymore, everything shifts back up, I don't know if this could be fixed but it would be nice if it didn't refresh the page every time. However, after all of that, checking out was easy.

I recently ordered two two-piece swimsuits from PacSun all in the same order. I am still waiting on a swimsuit top that I ordered 10 days ago. I have had this happen to me before where one of my items in my order is "awaiting shipment" for an obscene amount of time, then I never even get the item I ordered. When I contacted customer service the previous time, the stated that the item was out of stock, given that when I ordered it it was apparently in stock. Then why would they let me order the item in the first place? Frustrating customer service, and they need to verify that they are able to complete their orders on time to customers. It's disappointing because I like their swimsuits.

Place an order online July 1st order contained two items socks and a shirt Placed another order on July 2 another shirt July 7th socks from first came and shirt from second order came July 8 Pacsun charge my card for all three items mind you I still haven't received 3rd item it has been saying shipped since July 6th Fedex say Pacsun prepared my package but never gave it to Fedex so when I put in the tracking number it saying pending It's about three weeks now and not one word from Pacsun I tried reaching to their non existing customer service chat bull crap in which i was on for three hours and never go to chat with an agent when my number got close to it being my turn it would disconnect me and make start over They customer service sucks I find it a lil crazy that they don't have a way to talk to their customers but they found away to flood you email with other junk Customer service can answer phones from home don't always have to be in a work space with this poor service just shut down till you can do it right

I ordered one single item over 15 days ago. ONE SKIRT. It still just says "processing." I was told at check out that it would be delivered in 7 days. I've tried 4 times now to contact them using the ridiculous Live Support because their phones and email are shut down and every time I get below 10 in the Queue Position after waiting literally over an hour, it magically "reconnects" me and deletes the chat. I have not heard a single thing from them about my order since the day I ordered it. Awful service.

I placed an order for 1 T-shirt almost 5 weeks ago now. The website still states that my order is "processing". No way to contact them whatsoever. I agree with others that customer service could easily be done remotely but that is obviously not a priority. I've ordered from many other companies during this pandemic and they have followed safety protocols and shipped items in completely reasonable amounts of time. If a business is unable to handle shipping demands or logistics during this time period, they should be transparent. Hopefully one day this shirt will show up given I have no one to contact to resolve the issue.

I've been waiting since May 5th, 2020 for my package. I only bought ONE item! I get that there's a COVID 19 pandemic but its going to take months to get a package arrived to my house? I hope that it's not lost or anything because it has had the same tracking information since May. This was the worst first experience shopping online in PacSun. DO NOT BUY FROM HERE!