OVH

I'd purchased a vps plan on 18th sept, tried to setup 3 times but always returned with some error. The first time issue with root access, 2nd time issue with outdated command and third time with securing vps,

I give up after 3rd attempt and wanted to cancel the vps, but their cancel form always returned with error.

Then i'd opened support ticket to cancel the order, they replied after 3 days "Please note that we offer the refund only if there are any hardware faults"

I explained then next day they replied "Our billing team has reviewed your refund request and we regret to inform you that you are not eligible for a refund."

Their stupid server not workings and now they don't refund for it too.

I lost my money but you better be careful.

This company requires you to take a picture of your credit card, photo ID and also yourself holding your credit card before they accept you as a customer. If they decline you they will not tell you why and will instead simply close your ticket without explaining why. They also require you to upload these pictures to a sus website and "promise" to delete the pictures afterwards. Extremely suspicious company with absolutely no customer service. I had to reopen my ticket twice just go get a reply that said, "we will not tell you the reason why you were declined." Like I get it guys, decline me, but at least be direct about why.

Do not use this company.

I have used OVH since 2014, everything was fine then, but now customer support is AWFUL. They just try to avoid the problem and the ticket is closed before you can answer it. If you want to talk about the issue again, you need to make another ticket. They don't answer anything about the problem plus it's really hard to contact them. I don't get reminders about invoices and my domain was closed several times because of this. Customer support says that emails have been sent, even though their own system says that they haven't sent any reminders. If I could there wouldn't be any stars for them. I need to change the service asap.

OVH has a reputation among computer programmers as the cheapest place to rent a VPS server, usually for website hosting. They do have high bandwidth machines for the lowest price. If you are not a programmer you can purchase product support too. So far so good.

However, their marketing website frequently mentions "easy to cancel." Another paragraph states "just stop paying your bill and we will reclaim your server."

I signed up. Their service didn't work out for me. It doesn't matter why. When I tried to cancel they said I owed them $480 USA dollars because I had signed a 2 year contract.

Perhaps I missed some fine print. These are internet snakes. Their actions soil and tarnish the proud history of the French speaking peoples. There are better choices.

Finally: never ever sign up for any recurring charge by filling out a form. Always (always always always) call a sales person on a phone and speak to them in person.

This is a pathetic hosting service. Overcomplicated interface, barebone statistics, and ZERO SUPPORT! The support system was not very good before; now they have done away with it altogether. They force you through a series of questions but you never get to contact a real person. OVH has become worse than a free hosting service in terms of quality. The only reason why I haven't switched yet is because the process is such a pain. Avoid OVH. Get yourself a real hosting platform.

After the fire they just concentrated to their infrastructures. They leaved alone their customers without service and without data. An auxialary server for the customers it would have been a solution for a rapid interaction to the users keep somehow they work (eg. Load back from a local backup). But they did not communcated directly with the customers (ovh did not replied to the tickets and did not picked up the phones. And ovh did not given any help to the users) whos therefore lost lots of work, money and business (a complete life). They caused for the customers a very big damage! It seems for ovh the customer is not important, just the customer's money.

I have been an OVH customer for 5 years, and I never had good support from them. It was mostly okay since I didn't really need support most of the time, but about 2 weeks ago, my VPS went down completely, on its own, without us doing anything. And when we rebooted from their OVH manager page, it didn't come back. No SSH, no WHM, couldn't even ping the server. No access whatsoever. Same in the rescue mode. (Same inaccessibility issue whether we reboot in regular mode or rescue mode). Their KVM didn't launch either. So, it was completely dead. So, it was them who had to do something about this, there was no way the customer can do anything. But they kept responding to the support ticket by asking us to reboot the server in rescue mode, and/or use their KVM to fix it ourselves. Even after explaining the issue the way I did in this post, they kept coming back with the same response. Very frustrating. Just gave up trying to reason with them, and requested a refund of the last payment, from the day the server went down to the end of the current billing period. And requested to terminate the service. They haven't responded to that ticket either. I don't think I will be getting my money back. The good thing is I was uploading my daily and weekly backups to an external backup environment, and I have my data. Otherwise, it doesn't look like I would even be able to recover the data. Terrible service, terrible company. Stay away.

I've been using OVH for years. I recently shut down two of my old VPS systems I had with them, and migrated them over to newer ones, as they were slowly beginning to transition away from my old VPS line, (understandably). As far as being a customer, I absolutely love them... except when it comes to issues. Although they don't happen often, if you have a problem with your system that OVH hosts, good luck getting support to respond in a timely manner, if at all. Their support is an absolute joke. It always has been, it still is, and it likely always will be. This company does an absolutely incredible job at everything else. If they would just invest some of their time and money into their support team, they would be hands down the best provider in the industry. Sadly I don't see this changing any time soon, as the powers at be up top clearly don't care, and haven't since its creation.

OVH is the worst service provider I have seen or worked with.
Promissed service was not delivered.
Support request are not handled at all, tickets opened waited 3 days, had to call multiple times on the phone to get them to check, and even after that they just wrote a standart tekst in the ticket.
I bought a dedicated server with 500mb up and down, max I could get was 30mb network, sometimes it would go to 100mb, but 99% of the time not above 50.
After 2 weeks of problems and strugle I have canceled the service and now trying to contact them to stop their auto payment taking money from my account.
Defenetely not recomended!

My sky-tours.com is since many years unhappy client of OVH. Their customer support its terrible bad. Since over 10 days now we experienced several hardware failures (servers and routers) and nothing happens except receiving automated emails where they say, we will repair in 10 days and please don't contact us. Our direct losses at the moment have mounted up to $15.000 sor far. We have during the year constantly experienced bad unhelpful support but at the moment it's as is worst.

I have purchased a dedicated server and I saw in plan detail 256IP was included and when I signed in to my account, there was no IP's and I write some tickets and they didn't respond after one day. I called them and asked about the IP's, they told me you have to pay extra fee for every single IP's and I had purchased couple IP's and paid immediately but it's take one day to get activate. That was terrible experience that I had with them.