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Outdoor Dog Supply Reviews Summary
Outdoor Dog Supply has a rating of 4.8 stars from 2,399 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Outdoor Dog Supply most frequently mention customer service, great quality and fast delivery. Outdoor Dog Supply ranks 4th among Pet Supply sites.
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I placed my order for a collar on the 18th of August, 2021. I emailed the company and got no response. It still wasn't here by September so I called the first weekend of September and they said someone would get back to me. No one did. So I called the following week and they say the collar got lost in the mail and a new one will be sent out. I get a call today saying that the collar size and color is on back order. I tell the person I just want my money back and they hang up on me! Horrible. The worst experience I've had with online shopping by far.
This is my second order of tags, the tags were exactly as I ordered and were delivered quicker than. These tags are simple, lightweight and very cost affordable, and work! I have a lab that likes to visit our neighbors and the tag is easy to read so I get calls to come pick her up.
I received my order quickly and everything went smoothly. Still waiting on my hoodie which is on back order but I would recommend outdoor dog supply to my hunting buddies for sure.
Good prices... Good site... Good products! The best place to find all your dog hunting equipment! Customer service is awesome!
Easy to order, fast service. Always use this company for all my dog collars. Excellent products, especially the reflective collars
I like the collars, 3rd one I have bought, like that ID plate is attached, no dangling tags that can fall off or get caught on things.
I like this company very much and overall, the quality of the dog tag they sent me was great. If only they had included the last digit on the phone number, I would have been very happy. Not having the last number means, of course, that no one knows how to reach me, which is what the tag is for. I will return the item and hope I get another one which has been corrected.
Bought 2 of these, one of them to hook 3 dogs and one to hook 2 dogs. I was worried about length when hooked together but they are perfect. Used them last night and it was great being able to walk 5 dogs with only 2 leashes. They're very durable as well, absolutely love them. Highly recommend if you have multiple dogs.
Awesome collars, proving to be waterproof and tough to keep up with our farm dogs. They arrived quicker than expected and are exactly what i was looking for. Very very pleased and will definitely be back for more.
I ordered 3 of these, one for each of my dogs. I absolutely LOVE them! Great quality, great color variety, and super easy to put what you want on the name plates. The price is a huge bonus as well! Absolutely will be ordering more when adding more dogs and will be trying out othee products as well. Very happy, thank you!
I have purchased several items from Outdoor Dog Supply. Each time I have been very pleased with the prices, the products, and the delivery times. I appreciate their videos explaining the Garmin Alpha and Drivetrack 71 gps dog tracking products. I would highly recommend this company.
Very fast shipping and quality of product was super great. Will be ordering more. Website is super easy to navigate.
I had purchased a Garmin Nuvi 2589LMT. Because of how far it sat, when mounted to the window, I was looking for a window mount extension that would work for my application. I looked all over Amazon and could not find what I was looking for. Then I stumbled across this extension mount for vehicle. I was skeptical. The site name and products sold on the site didn't seem quite right. Almost too good to be true. But the product is great and I have no issues. The product delivered in just a few days and I've been using it ever since.
I bought the dog collar and tracking device for my s/o and he used it yesterday and loves it! Definitely will be shopping here again!
Great products and staff to deal with the stay on top of things to make sure you get what you want and get it prompt
I love how organized the site is and I love the reviews with photos!
Chip worked as it should but the images are over 6 years old, i updated my unit and my house does not show up and i built in 2014. I thought if i updated my unit it would help but same result. Not impressed, images should be more recent than that
A new red collar and leash were great for our holiday photos. The name tag with the possibility to add up to four lines of important information about my pup was was the best part. Glad I chose this business, and will do again. Thanks for the great craftsmanship and prompt delivery!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marie,
We received your email on Sunday, August 29th informing us that your package was missing. We replied the next morning at 9:20 AM and told you that the package appeared stuck or lost, and to reach out to us that Wednesday if you hadn't received it. The calls over the weekend as calls are taken by an answering service, who forward callback info to our customer service reps. We apologize for failing to call you back if that is the case. You called the next Thursday, September 9th, inquiring about the status of the package, and we informed you that it was still lost, and we would reship it. The customer service rep who assisted you was not aware that we are now out of the particular size and color collar that you ordered, as it was backordered with the manufacturer. We called you back the next day and left a voicemail, and you called back about an hour later at 12:58 PM. When you informed that customer service rep that you would like a refund she replied "Absolutely, yeah we can go ahead and cancel and refund the order for you." to which you replied "Okay, Thank you" after which the call ended. Your refund was processed 4 minutes later at 1:02 pm. While it is unfortunate that your package was lost, that is a failure of the post office and outside of our control. We strive for excellent customer service, and while it is unfortunate the situation unfolded as it did, we strongly feel that we did the best we could for you under the circumstances.
Thank you, and have a nice day.