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ORTTU

3.3

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ORTTU Reviews Summary

The company has garnered a strong reputation for its high-quality products and stylish designs, with many customers expressing satisfaction with their purchases and the overall shopping experience. Positive feedback highlights excellent fit, aesthetics, and thoughtful packaging, contributing to a loyal customer base. However, concerns regarding customer service have been noted, particularly related to order fulfillment, returns, and communication issues, which have left some customers feeling frustrated. Overall, while the brand excels in product quality and customer appeal, enhancing customer service responsiveness could further solidify its standing in the market.

This summary is generated by AI, based on text from customer reviews

service
5
value
5
shipping
4
quality
5

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
Follow Dhruv P.
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Horrible brand
January 9, 2025

No clean return policy... horrible quality clothing, horrible customer service. Do not waste you're time or money with this brand. Clothing looks better in the picture, but you will be very disappointed if you purchase from the,.

Date of experience: January 9, 2025
New York
2 reviews
1 helpful vote
Follow Shastri A.
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A Google search of 'red woolen coat' brought me to the website and I was blown away by the design and the prices (especially when you compare them to Todd Snyder, Brooks Brothers, Kapital, and United by Blue, all of which have high quality clothes with solid fits but expensive price tags). I happened to be in New York so I went in (I prefer to check the fit of the clothes before buying them). Cosmic (I think that was his name) was working there and he was incredibly helpful, sweet, and knowledgeable about the selection they had. He even applied a discount the website happened to be running. I bought a coat and a shirt and am happy with my purchase. I highly recommend them. I will be posting this review in a couple of spots to give this amazing company the traction they deserve.

Date of experience: December 26, 2022
Texas
1 review
1 helpful vote
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I bought the Brunello Black pants to wear to an unconventional wedding. I bought the Large (33 - 35). I am 5'10" and 175lbs. I've lost a little more weight in my waist so I probably fit more perfect in the M; however, I like things to fit a little bigger. They fit exactly how they should if you are living in the US and buy a size 34 denim and look exactly how they do in the picture. The fabric is perfect for formal events and I can see wearing them out at night if I want to be dressier. The bottom of pants always hit me wrong because I'm 5'10" and not 6" but I can always get them tailored - nothing new for me.

Date of experience: February 6, 2022
California
1 review
0 helpful votes
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Ordered the wrong size. But left deodorant stain when tried it on. Of course, it was my fault, so I agreed to get this piece back. They never returned the scarf - part of the purchase. When asked then, they just lied that I hadn't sent it to them. So disappointed, because I liked their clothes.

Date of experience: January 10, 2022
New York
1 review
0 helpful votes
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Bad costumers service
November 12, 2021

Good quality but the costumers service is very bad. Never got my product that I bought and they did nothing about it. They just asked me to contact fedex and deal with them since, for them, everything looks fine, they got a notification that fedex delivered the package. But I never got it.

Date of experience: November 11, 2021
Arizona
2 reviews
0 helpful votes
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Every piece looks so good
September 28, 2021

Ordered a few accessories and outfits and everything looks just as expected. Well quality of every part of outwear. Now I am on my way to order cardigan for this Autumn.

Date of experience: September 27, 2021
California
1 review
0 helpful votes
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New York pants
July 1, 2021

Let me put it this way…. Go to them website then close your eyes and click on ANY ITEM…. And you will never be disappointed.
I got 3 items so far and this is the number one by far company that do EVERYTHING RIGHT. And I shop on a daily base…. So hopefully you got my point. AMAZING EVERYTHING.

Date of experience: June 30, 2021
New York
1 review
0 helpful votes
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Great Fit
March 15, 2021

When I first saw this item. I told myself that I had to get it. Exactly as pictured with the kilt. And when those two items arrived at my door step. And I had to try it on. And the fit was on the marker. Wasn't too tight and wasn't to big. Had no complaints at ALL.

Date of experience: March 14, 2021
Wisconsin
1 review
0 helpful votes
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Exactly quality, outstanding design, fast shipping! Purchased multiple times from Orttu- and every time so happy with products! 10 from 10!

Date of experience: September 23, 2020
Ecuador
1 review
0 helpful votes
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When I visited the website, immediately I felt comfortable and the costume service is really excellent. Also, the pieces that I bought are incredibly stunning and gorgeous.

Date of experience: August 21, 2020
GB
1 review
0 helpful votes
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From their website, range of products to communication and shipping and packaging, these guys have been the best so far. Their professionalism as well as their good quality products made me recommend them to everyone and of course you now have a new loyal customer and that's me!

Date of experience: August 15, 2020
Tennessee
1 review
1 helpful vote
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Wow... just WOW!
July 17, 2020

I have been looking for New chic pieces for my collection and this brand is exactly that! I am so glad I saw the ad on Instagram!

Date of experience: July 16, 2020
Nevada
1 review
16 helpful votes
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Fabulous Fahsion!
June 26, 2020

I came across this website on Instagram and to be honest was skeptical. I ordered a few pieces with no expectation and thought "I can always return them" and then they arrived. I am BLOWN AWAY by the quality, draping and design. I have everything in my closet from Zara to custom made Mcqueen and Tom Ford and ORTTU hands down in one of my new favorites.

Date of experience: June 25, 2020
Mexico
1 review
6 helpful votes
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Excelente diseño en la más alta calidad. Me gustaría que hubiera talla XS y con manga más recortada para que aún luciera más sexy.

Date of experience: June 11, 2020
Austria
1 review
1 helpful vote
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Like it.
March 30, 2020

I think it looks ok even on my physique. More muscular or younger guys will look better, but they do so anyway.

Date of experience: March 28, 2020
AE
1 review
10 helpful votes
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I received enough emails to feel the customer service of this brand. Once the t-shirt that I ordered arrived, I saw a great product, good quality material and even a cute packing. Really satisfied.

Date of experience: March 3, 2020
NL
1 review
11 helpful votes
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Amazing!
March 1, 2020

Perfect fit, comfortable, and fashionable piece. I love it! And also loved the attention to details in packing and the nice thank you note that comes with it.

Thank you Orttu! Xx.

Date of experience: February 28, 2020
California
1 review
13 helpful votes
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Fabulous!
February 17, 2020

I love ORTTU! The Jackson dress that I ordered was so stunning. When I wore it! All eyes on me. I love the fabric and the style. The packaging was so wonderful. I'm a satisfied ORTTU customer.

Date of experience: February 16, 2020
GB
1 review
17 helpful votes
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Chic and extraordinary
January 30, 2020

I received 8 items in two days after I placed the order. They are all splendid and of high quality.
I would definitely shop here again.

Date of experience: January 29, 2020
NL
1 review
7 helpful votes
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Good quality
January 28, 2020

My black cardigan is beautiful! Good quality and very thin soft fabric lovely for summernights and festivals

Date of experience: January 27, 2020