OrthofeetReviews 29

I cannot really rate the product because my order was insanely wrong, but the service is awful. The chat line doesn't work and they don't respond to emails. I tried to put through a return and was told I would be sent an email with the bar code to drop off the shoes. I was not. I called (not a toll free number) and was advised to look in my junk mail, which I already had. The email is not there. I was told it would be resent immediately. This is hours ago and it's still not there. Makes me sad because I really wanted to try these but I advise anyone else to save their money and avoid the runaround.

I have had slippers that I only wear in the house for a year and the suede on to ripped. They will not replace and told me to go to a shoe repair store if I wanted them repaired. They take no responsibility for their products to last beyond 6 months. I won't be shopping with them again.

I ordered shoes 11/17. Delivery stated 2-7 days. Tracking code says label created. I sent an email query 11/28 as tracking has not changed. No response. I called, they were closed (short customer service hours). I used their chat web service on 11/30 and was told sorry for the delay, my order is on its way. Tracking unchanged. I sent email 11/30, asking why tracking has not changed. Email received stating I have to wait 2 more days to see it update in the system. For shoes that cost well over $100, I expect better service and to not be told lies. They could have sent this with expedited shipping to make up for the issue, which I requested and was denied. Honestly, I'm going to have to call my credit card company and tell them this is fraud. I'm very frustrated that a package has never even entered the shipping system. The label was automatically created (as that email confirmation went out 11/18, but nothing since has actually happened. There is clearly no system of check and balances to ensure that orders are actually filled and shipped. Good luck to anyone else who tries.

Cannot log in new account, cannot delete account. HUGE RED FLAG. Shysters. Quality of product? 0 stars. Quality of customer service? Zero stars. Claim to be Veteran friendly via ID Me. This is called "fraud".

These walking sandals from Orthofeet a great!
These walking sandals from Orthofeet are a Godsend.
Long story, short- I have been through A LOT trying to find the right shoe that won't damage my feet.
I finally found them. I would give Orthofeet 10 stars, if I could!

Ordered my husband some of their work boots due to him having bad foot problems. FINALLY! A shoe/boot that helps with his bunion pain!

My experience of this company that I had to go through, communication to using a cheap return route to save money and try to keep yours.

I did a purchase with this company on 9/28/21 for a $109.38 for a pair of shoes, which was stated on their website ship in 48 hours. I never had tracking to see the progress, I wish I had cancelled the order in the first place, ignored response and shipped right away. That is UNTRUE order took 4 days to ship. I email them on 10/1/21 and they did not respond till 10/5/21 after I received the shoes. The shoes kept sliding up on ankle provided the 2 inserts I used to try to make them fit right. So, I initiated the return on 10/5/21 and printed the label they provided to return the shoes for a refund, mailed out the shoes on 10/6/21. As of 10/20/21 I am still waiting on my refund! They use a slowest of USPS parcel select ground to save money on shipping cost, resulting to you waiting for them to receive the return and then add another 5-7 days refunding? Why is that, wanna keep my money and decline me my refund if it don't return in timely manner? Contact them and no response. I looked up the tracking, it is in their state since 10/10/21. This is just a BS company, pretty slow, responding, UNTRUE shipping, return, refund process. I did during this time reached out to BBB and Paypal on this issue with Orthofeet. I received my refund, which they try to state they did issue refund. False it was Paypal that did refund me back on 10/21/21. Blamed the issue of slow shipping on USPS, you can't blame them on that if you use the slowest, cheapest method on returns. They state if you use any other shipping method then theirs, not guarantee they will receive their return and you are out of a refund. Pretty catchy huh.

Website, not merited on 5 star reviews, deceiving like other information on there. Shoes looked nice on there, then you get them cheap made they are. Communication lacks or nonexistent happen to me. My opinion they feed off of people with flat feet, wide and other foot problems. I don't recommend them, subpar quality, high priced, returns, communication and all the above my experience to help people out if thinking about purchasing from this company.

I've ordered 3 pairs of shoes from Orthofeet. One pair for me about a year ago, another pair to my brother as a birthday gift and a 3rd pair for me in a new style. I kept the first pair, the gift pair and the most recent pair I ordered had to be returned due to fit. They make it really easy to return their products-- there is already a pre-paid label in your shipment, so you just tape the box back up (there is a paper they include to put down the reason for the return that you stick back in the box also). You can drop the box off with no hassle at a Staples or FedEx shipping location-- any of the chain stores that have mailing services.

Their shoes are high quality and they really do help if you have a foot issue. When I ordered my first pair, I was hobbling around after a (not cheap!) pair of Sketchers pretty much ruined my feet and I had plantar fasciitis pretty bad in one foot. The shoes made it possible to walk again and eventually with the support my foot healed and is back to as normal as it gets at my age- lol!

So if you are on the fence about ordering shoes by mail, you really have nothing to lose by trying them out. They give you 60 days to try them and they are a well made shoe. There are extra inserts they sent to really adjust the fit to your specifications.

I have major spine problems, and because of this I have not been able to wear shoes with heels for a long time. I came upon this website in an ad. These shoes are expensive, ranging from $119 to $149 on average, although they do offer discounts and coupons. They say that their shoes are the #1 Brand recommended by Podiatrists. There are orthotic insoles in every shoe, an air cushioning sole, and anatomical arch support. They offer a 60-day "wear test" so that if the shoes don't work for you, you can return them. That's a great deal. I haven't tried to use that yet, though, so I can't comment on how it works. I bought boots with a 2 inch heel. They look fashionable, yet have a great traction sole which I definitely need. This is definitely a legitimate business, very helpful for those of us with foot or back problems.