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I have had several average experiences in the past where I have booked flights at reasonable prices using Orbitz. Lately, the price on all the flights I have tried to book has increased by hundreds of dollars at the last step after I've already spent 3-5 minutes selecting my seats and entering in my billing information. I understand that Orbitz uses cached prices to expedite searches, but the prices it quotes in the early stages of a reservation are always lower than the cost of the ticket when the reservation is booked. By design, this site manipulates its users to pay more for flights by withholding "actual" ticket costs. This site should only be used as a supplementary tool to research flights. It's sad to think that Orbitz takes advantage of travelers trying to visit their families and go on vacation.
Flight prices shown are never available, so why display them?
We booked a hotel in Raleigh NC. The hotel should have been condemned! It was nasty! The rooms floors were dirtier than the parking lot, it only had one stained towel, the walls had holes and names carved into it. Wires were strung across the room for power and cable. The toilet had not been cleaned and was disgusting and this is just a small amount of things we found and photo'd. I addressed the hotel manager and he did not even try to defend it, just offered a refund and Orbitz phone number to help get the refund.
I called Orbitz and the agent put me on hold for around 10 minutes. When she returned she said the they would only refund for 2 of the 3 days and that would take 10 business days. I asked her to help us book another room and allocate the funds to it and she said no and asked if she could help with anything else. YES! Please help me find another hotel, she refused! This is not the way to treat customers and this was my first and last time using Orbitz!
The following Monday, Orbitz did agree to a voucher for another hotel stay later for the day that was not refunded. Why could this not have been done while you abandoned me to start with? Needless to say it was not what I expected from someone as popular. Today it has been 14 days since they told me that my refund would take 10 days. Just more proof that they really don't care about us!
I was planning a short trip and needed to make reservations for my hotel for three days. Today, I got an email for a 15% discount. I also had a small amount of Orbucks - for a previous flight. And I had a $50 voucher for a bad experience during that trip.
I talked to five different people over a period of two hours and was told all kinds of conflicting information - the hotel I wanted to book wasn't on the 15% discount program - even though the website said it was -- I couldn't use the 15% plus my Orbucks, and I was told by three people I couldn't use the $50 voucher, even though the voucher didn't have any restrictions on it. And two people said I could use it, but gave me two different conflicting ways to use it.
I finally got so frustrated, I told them I would never use Orbitz again or recommend it to anyone. I also had an Orbitz credit card which I called and cancelled.
I told them it was worth losing the $50 voucher and the Orbucks just to not have to deal with their ineptness.
The only reason I gave them one star was because I couldn't give them ZERO!
I had the worst expereince booking with Orbitz. I had booked a return trip on Etihad airlines from Chicago to Bangalore and back, for some reason I could not complete the return journey so I had to cancel the return trip. Inspite of cancellong well within the time limit, I was offered hardly any thing, believe me it was peanuts. I tried contacting the customer serivce on the numbers mentioned but it never went through. Finally i checked by googling the email, there was a response to the email, but it was very slow and took a long time. I was offered taxes as a refund which was hardly 100$ as compared to the 1000$ that i booked thr tickets with. They blamed the airlines for taking the money. I wrote a post on facebook as well, on their wall but they deleted the same and i never got to see my hard earned money back.
Never book with this website again, this was my last time booking with them. I will book using the airlines website next time not these third party booking websites. Please read the reviews before wasting your hard earned money with these websites.
I got tickets for a friend on Orbitz. There was a connecting flight but the details of changing planes was not disclosed. The two flights were so close together there was no time to claim baggage and go back through customs.
Orbitz failed to disclose that the two airlines had no baggage transfer agreement. The only way to make the connecting flights was to have carry on luggage only (good luck for a month long international trip) and to RUN. Orbitz change fee was twice what the airline charged on the spot.
The overcharge for a change aside, Orbitz irresponsibly linked two flights that could not be connected and refused to compensate for their error.
The prices are not the lowest. Make sure you check other sites before buying on orbitz.
If you are going away definitely check their website first
My husband and I drove 2 hours to key largo to be turned away by the front desk. The front desk told me that orbitz over booked by 5 rooms. I sat in hotel parking lot on phone for 54 minutes on hold with orbitz while my husband searched for rooms on his phone. There were no rooms because of lobster season. So we drive back home. Wasted our night, ruined our weekend. Will never book with orbitz again
I learned that to cancel ANY component of a $4,000 flight/hotel/car package, my refund would amount to $100. Terms and conditions call for a prepayment penalty--I was fully prepared to have to pay a reasonable amount (even up to 50%!), but this was highway robbery. I WILL NEVER NEVER NEVER USE ORBITZ AGAIN... and I write this in the hope that others will learn from my very expensive mistake.
My wife and I booked a weekend out of town (110 miles away) through Orbitz. We got a confirmation and booking number. Upon arriving at our destination, we were turned away by the hotel clerk - apparently, Orbitz overbooked the hotel by about 6 rooms. Understandably upset, I called the 800 "customer service" line and was promptly put on hold. My wife and I sat on hold, in the parking lot of this hotel for 2 hours. Orbitz was not only unable to relocate us for the night, but we were forced to drive back home (2 3/4 hours) in the middle of the night. I requested a call from a manager and was assured a call would be received within 24 to 48 hours. Three (3) days later no call was received. Furious at the lack of consideration, I took it upon myself to call them. After being on hold for another 20 minutes, the agent informed me that no manager was available to speak with me, but insisted I would be contacted by the first available manager within 1 to 2 hours. Three (3) hours later, I received no such call. Becoming more and more furious with this terrible customer service, I called again - only to be informed that Orbitz was undergoing a system update and I would have to call back 2 to 3 hours later. BTW, has anyone noticed that not a single agent speaks fluid English? So, to recap; my wife and I drove approximately 6 hours round trip for absolutely nothing; spent roughly 3 hours on hold only to accomplish zero; and have received no absolutely no compensation (other than a refund of the original booking) for a ruined get-a-way weekend. Word of advise: NEVER, under any circumstances use Orbitz to book ANYTHING - EVER! Unless you want to be like me - wasting even more of your time by typing this review that may or may not be read. NEVER USE Orbitz. TERRIBLE, TERRIBLE!
We spent a whole day booking our flights. We had saved for six years so we could visit my long lost sister in England. When booking the flight we were told we would be flying with Virgin Air however this was not the case. They posted an icon with Virgin Atlantic to mislead us but then in the fine print we were actually flying with Delta. When I tried to call and discuss this I was told I could pay $1200 to change airplanes when booking the flight I was told I was flying with Virgin. Don't be mislead by these con artists. Very sad and disappointed.
I needed to get orbitz to arrange. They only mentioned " we cannot do that " whereas they should inform the carrier. Only after a twitterfest and tweets to every party I could think of, I was helped by Delta customer service. Thanks, orbitz! (Not).
However they had the best price for the ticket, hence the 2 stars
The room I needed didn't book for the right date. I found myself stranded hundreds of miles from home, but Orbitz called the hotel and fixed the problem in less than thirty minutes.
We've used Orbitz for many of our international flights until 2013. Never had major problems with our tickets except for seat selections. What we thought were confirmed seat selections made online with Orbitz.com for our family of 4 traveling together were not at all confirmed with the airlines. We've started using Travelocity.com since and have been more satisfied. They may be a little more expensive and does not always offer seat selections but at least it is not false advertising.
I am a travel agent. I used orbitz to book my client a honeymoon to Hawaii. I booked 2 airline tickets and a resort hotel. My client wanted to leave next day. I blooked the package at 12:20 and the flight left at 8:55 the next morning. I received confirmation of my booking and eticket numbers. I received a call from my client at 5:00 am from the airport. He was trying to check in for his flight and it told him that the flight had been canceled. I contacted orbitz and was told there was a problem with my credit card so everything was canceled. I never received an email regarding the cancellation. In fact, I received an email from orbitz at 4:55 am, the morning of the flight, saying my flight was confirmed and departing on time. Orbitz charged my credit card for the package and still cancelled the package. I have confirmation from the credit card company that they paid orbitz. I told orbitz this and they said I would receive a refund in 5-7 business days. They took my money and still cancelled my flight. I had to rebook my client at the airport for the next departing flight.
I book tens of thousands of dollars on travel and orbitz will NEVER get another penny from me!
Booked a room 2 hours later received an email saying it was cancelled but my card will still be charged the amount called after sitting on hold for 20 minutes they refused to say why it was cancelled but still would be collecting the money scam artists will be going to my bank and seeking legal advise they need to be stopped
I had an issue with a hotel reservation I made with orbitz. I initially encountered a long hold time and an operator who couldn't really help me. Howe eat after having my issued escalated to a manager she was extremely helpful in resolving our issues.
When searching for FLIGHT ONLY they'll display reasonably priced flights and when you click on it it forces you to get a hotel room in order to get that price. I would let you know if I wanted a hotel in the search--get that option off of the screen if I am unable to just get a flight as requested.
Site is garbage.
I now use Orbitz for most of my reservations. I've compare their prices over the years with other sites and found them competitive. And now I get Orbitz bucks, credit for my reservations. Every little bit helps. I like their free 1day cancellation policy, and used it several times! Saves money and headache!
