Opodo.fr

I booked a car rental through Opodo for pickup at Larnaca Airport (Cyprus). When we arrived, the rental company refused to hand over the car because they said their vehicles are not allowed to cross into North Cyprus. Shocked and stranded, we had to go back to the airport and wait nearly 3 hours with our 2-year-old daughter before our hotel could arrange a pickup.

The rental company confirmed they would note this situation in our file so that Opodo could refund us. Despite multiple emails, calls, and even a claim through my credit card company, Opodo still refused to issue a refund or give any explanation.

Travelling with a toddler and being treated this way completely ruined our first day of vacation. We should have arrived around 3:30 p.m. and had time to enjoy the day — instead, we only reached our hotel around 7 p.m., exhausted. To make things worse, the cost of alternative transportation ended up being double what we originally spent.

I am not responsible for political or border issues between regions. This was a deeply frustrating experience and truly horrible customer service.

I do not recommend Opodo, and will never book through them again.

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J'ai réservé une voiture de location via Opodo à l'aéroport de Larnaca (Chypre). À notre arrivée, l'agence de location a refusé de nous remettre le véhicule, sous prétexte que leurs voitures ne sont pas autorisées à passer du côté nord de Chypre.

Sous le choc, avec ma fille de 2 ans, nous avons dû retourner à l'aéroport et attendre près de 3 heures avant que notre hôtel puisse venir nous chercher.

L'agence de location a confirmé qu'une note serait ajoutée à notre dossier afin qu'Opodo procède au remboursement. Malgré de nombreux e-mails, appels et même une réclamation via ma carte bancaire, Opodo a refusé de rembourser sans fournir la moindre explication.

Voyager avec un jeune enfant et être traité ainsi est inacceptable. Nous aurions dû arriver à 15 h 30 et profiter de notre journée, mais nous ne sommes finalement arrivées à l'hôtel qu'à 19 h, épuisées. En plus, les frais de transport alternatifs nous ont coûté le double du montant initialement prévu.

Je ne suis pas responsable des problèmes politiques ou frontaliers du pays. Ce fut une expérience extrêmement frustrante et un service client vraiment déplorable.

Très déçue, je ne recommande absolument pas Opodo et je n'utiliserai plus jamais leurs services.

This is unacceptable: The advertised Prime "discount" is misleading. They make cancelling during the legal trial period nearly impossible. I subscribed to Opodo Prime on 10 August to try their "discount" service. Here's what happened: 1)Prices shown with "Prime discount" were higher than normal airline prices, making the "reduction" meaningless. That is not cheaper! Fake commercial! 2) I tried to cancel within the legal 14-day trial period — impossible.
– Website, app, and chat all redirect you to call a UK number (charged from abroad).
– Waited 30+ minutes with no answer, even though they claim "average wait time 120 seconds".
– Finally found their customer service email (hidden away). Sent my cancellation request on time.
– They replied with a "Your action is required" link… but the page never loads. Tried multiple times, on different days. Same issue.
– Emailed again, explained the technical problem, got the exact same broken link reply. I am still within my cancellation rights and demand Opodo confirm the end of my subscription immediately — and warn anyone thinking of signing up to be careful.

Not clear when booking flights and hotels that they charge exorbitant booking fees. Automatically signed me up for opodo prime and charged me after 30 days free trial. No service, phone wait an hour, online chat no english but if you select french continually responds to a question in french by ignoring the question and repeating your choice of language is french. Went round that circle multiple times