ooma

I was at $8 a month with Ooma, called to cancel after I ported my number out, and then started getting charges for $20. Didn't notice it for several months, (this was my error.) and when I called, all they could refund me was the last charge minus taxes. Just saying, if they say they cancelled, you may want to watch your account for fraudulent monthly charges from them. They told me that I probably clicked on a 30 day trial instead of taking any blame. I never logged in, so that isn't possible. I only worked with them via their phone number *******662, which for being a phone service, they had a ton of noise on their lines.

I initially had texting with Omma, but then they suddenly revoked it without warning. When I called to ask why, they told me I couldn't have texting unless I had a website. I explained that my business doesn't require a website, but I own my domain for my business email. I even provided proof from GoDaddy, but they still refused, saying, "No website, no texting." This policy is completely unreasonable—many businesses operate without a website, and owning a domain should be more than enough proof of legitimacy. Their lack of flexibility and poor customer service make it clear they don't value their customers. Omma goes back on their word, changes policies arbitrarily, and refuses to honor previous agreements. Dishonest and untrustworthy. If you want a company that respects its customers and follows through on its promises, look elsewhere.

Tec that do not know what they are doing tring to bs you. Asking for a high up tec not geting one. Spent 3 hours on with ooma today still no blue light

I absolutely need to share my story. We have been Ooma's Premier customers for almost two years. Only once we had a problem placing our calls. Unfortunately, it was when one of my family members needed to make some important calls. He was not happy about the disruption and decided to port the number from Ooma to Cox. While he was on his cell doing that, I was on my cell talking to customer service trying to fix the problem. The Ooma rep was very helpful and knowledgeable. She helped to fix the line in couple of minutes and then made it sure it worked. I also need to mention that it took no time to get through to a live customer service person.

This would be the end of the story but Cox already started the porting process. It took more than a week of service disruptions, trying to reach them and figure out whether the port was completed or not. Every time we would call we would be waiting forever and every time a different rep would give a different information.

Finally, one day before the port was supposed to be completed I called Ooma and begged to port our number back. Once again, I received a very competent and efficient service. We were able to get back with Ooma with a minimum hastle.

I also need to mention that Ooma's number blocking is very helpful nowadays with all these phone scams and robo calls. Cox doesn't have this opportunity. They have the same VoIP service for a higher price, with no call blocking, poor and incompetent customer service with only one phone line and marginal online communication.

On the other hand for a slightly lower price we are getting two telephone lines, easy number blocking, superb customer service and a functional website. I am not sure about other phone companies, but compared to Cox, Ooma is a much better value and a more pleasant experience.

Please be very careful if someone representing OOMA call you and promises you the world with numerous enticements. They are a bunch of crooks who are spoiling OOMAS reputation. They send reconditioned instruments and charge you arm and leg for OOMAS service with open ended Credit Card Information. They are very dicey, deal with OOMAS directly and review before you step up and reveal your Credit Card info. Just to save you money. Caller ID that you get is 'Intl Calling' maybe they have changed it!

VERY BAD CUSTOMERS SERVICES AFTER I CALL THEM AND I ASK SOME QUESTIONS AND NOT DONE MY QUESTIONS. PISS ME OFF I WILL STICK WITH MY TELEPHONE COMPANY. BETTER IN SOME WHAT BAD CUSTOMERS SERVICES BUT HAVE MANY WAY YOU CAN GO AROUND AND APPERACIT YOUR ROYAILTY. AND TELUS HAVE FUTUER FORCE CALLER FORCE THEIR NUMBER FOR BLOCK THEM LIKE TELEPHONE MARKET AND PUT YOUR TELEPHONE IN BADROOM OR EVERY WHERE YOU WANT IN YOUR HOUSE. YES OOMA CHEAP BUT NOT MAKE YOU HAPPY IN LONG TERMS.AND YOU SHOULD THINK FOR LONG DISTANCE AND QUAILTY.