OnlineFabricStore

I ordered fabric July 4th weekend. Weeks prior to that I saw the price of the fabric but their July 4th sale was higher than the price it was originally which means they jack up the price and then "discount" it for an advertised sale. See screenshot. It's a month and a half later and I still don't have a tracking number and there's zero communication from the company. I keep having to call asking for an update but they never have one. I have finally asked for a full refund. Based on the other reviews, I may have to dispute it with my credit card company. I order a LOT of material for my company and this was a test order for 100yrds to see what experience I would have. It's been horrible and I would never ever recommend them to anyone

Purchased an item. Returned as it was a poor fit. I was notified weeks later that I would not get a refund as there was makeup on the item. I returned item with no stain having never been worn. Will never purchase from them again.

My crafting project cannot be completed for me to use the product because my order was incompletely sent.

Though I had ordered black mosquito fabric along with Velcro, fabric glue, and adhesive tape, all items were sent but the mosquito fabric (which was the most important component of my project). I was not forewarned that the fabric was sold out before my order shipped, I simply received an incomplete package.

I had emailed the company as to why I had not received my full order on June 25th. It is now July 14th. I understand that responding to me may take longer due to the pandemic, but 19 days is pushing it. I get the sense that they're ignoring me to save face, which is bad customer service.

If by poor fortune a company finds that they've sold out of a product, the customer needs to know. And if a customer makes a complaints, it is poor customer service to ignore them.

(I have put two stars because they did not charge me for the item they did not ship. But I will not be buying from them again. They are unreliable.)

Best prices anywhere... excellent service and helpful staff. I placed my order on a Monday and the fabric arrived on Thursday of that same week... I couldn't believe the fast delivery. It all came very well wrapped and was clearly prepared well for shipping. If you have the name or number of a specific fabric... you should use their search because they have fabrics available that do not show on their standard pages. This website is a must for all picky shoppers like myself. Great Place!

Ordered my fabric from them a week ago, I got my order today and the colors on the website are so close to what I needed it is amazing. Last week I got a call from their customer service department to notify me that they ran out of one of the fabrics I ordered and that they could substitute my order with a more expensive fabric for no additional charge! AWESOME!. My order also shipped free. I sew a lot and I will always order from them from this point forward. I highly recommend shopping for fabrics through onlinefabricstore.com.
THANK YOU!

Where do I start. Dishonest? Liars? Deceitful? Thieves? I can't say enough bad about this company. We ordered a large amount of burlap coffee bags from them, paid them a bunch of money to ship them to us (over $700.00). When they arrived there were sisal bags, NOT burlap as stated on their website. Okay not to worry they'll make the correction right? No, they changed their website from burlap to sisal the next day then wouldn't correct the mis-shipment. Now almost 9 months later after trying to resolve the problem with them and the cc company they say that we got what we ordered. I'd like to take them to small claims, but I don't have paperwork to document the purchase since it was done verbally with CC. DO NOT USE THESE GUYS UNLESS YOU WANT TO RISK GETTING RIPPED OFF! I've discovered I'm not the only one they have CHEATED!