One.comReviews 44

If one wishes to cancell one's subscription, they make it very, very dificult. Human contact is almost imposible. The one email contact with a live human was rude and condencending. I am now going to be billed for an account that I no longer want

Roughly four months ago, I was forced to switch to One.com because my original provider (Simple Site) had either merged with One or shut down all togther. My original format (almost) was transferred to One and it hasn't been the same since.
Since then I have struggled with trying to add things to my webpage because the web building interface is clumsy and confusing as can be. On occasion, my web page will freeze which prevents the visitor from accessing what I offer via drop down menus that won't respond. Generally, when I ask for help, I'll get an email about 48 to 72 hours after I post it. Fortunately, I don't depend on the revenue generated by we b page but if I was, I'd be selling pencils on the corner to make up for my losses. RUN, don't stop, away from this abortion of a web "service" provider. You've been warned!

The most useless customer support team. I have worked with almost all the major WP host providers for the past 15 years, but One.com is the worst one in terms of both product and customer support. My client purchased the domain and host from them. For a simple thing like pointing a domain to your website, you have to do the migration. They advertise their one-click migration feature that could not complete the migration process and deleted the website that we spend money to create. The customer service has no idea what they are talking about. We chat with them four times and no help at all. Based on their wrong advice we lost a lot of our time and money. When they want to get rid of you, they send you a link and ask you to follow the link. That's it.

A couple of years ago I bought several domains, they were a little more expensive than the competition, but the renewal with one.com cost a fortune. They trick you into accepting automatic renewal, read the fine print. Will send you a letter after the renewal date and threaten you with consequences if you don't pay. They did the same to my friend recently. I warned her to find a different domain provider, but she didn't listen back then, and now she is sorry.

They charged me (for the second time) 250Eur to renew my website, adding extra services that I never ordered.
I did not pay the sum and the put my website offline even if it was not expired yet.
Never never use this company! Keep distance from one.com!

REGRET EVER USING THIS COMPANY, THEY DO NOT SUPPORT YOU, NEVER GET BACK TO YOU,
FRUSTRATING,AVOID!,AVOID! RUBBISH COMPANY! ZERO RATING HAD TO RATE ONE STAR BUT MY RATING IS ZERO!

Honestly, creating a site with one.com is ok as long as you are looking for a simple showcase that you won't update.
I created a shop. It doesn't work. The technical department confirms that there is indeed a problem, that they are working on it and that I will have news later in the day.
They told me this three days in a row.
I closed the shop.
one.com is fine for a showcase site. If you want something else, it's not up to scratch.
That being said, the people in the technical department are very nice and you can feel that they are used to apologising.

Translated with www.DeepL.com/Translator (free version)

Nothing but liars promised call back
3 months ago
Still waiting stupid off-sure foreign call centre absolutely useless disgusting customer service AVOID THIS COMPANY

This company has put in automatication of their annual subscription for a domain. Even if you have never used it, they will keep charging you every year. Their competions do not have this insane policy.

So now I have to pay for a domain I never use plus interests... A VERY BAD COMPANY. Will never use their services again, and will warn people to never use them.

It's been 3 years now that I have cancelled some URL's that I bought there and they keep asking money through a recovering office, this is harassment and pure non sense cause they answered me that the account has been properly cancelled 3 years ago!

.. I spoke a few times with them. I moved away from them. I'm still receiving threats by post saying if I don't pay I'll incur on extra charges. Avoid! They're service and support is not that good anyway

NEVER be tempted to use this company, they are little more than scam merchants.
You will be charged for services you have never requested and find it impossible to get them to close any account. Every hoop they can possibly apply to try and stop you leaving and even then you will receive demands for money from some Irish based claims company you cannot contact!

Terrible company. They are allowing fraudsters to buy domains and use them to con people out of large sums of money. When this is reported to them, they do absolutely nothing at all to invrstigate, block the domain and prevent further fraud. Of course, I can't call them discuss the matter, because theyre another awful company who dont own a telephone, so have had to report it to the police instead.

Like many others, I went for their free one year web domain, with their promises of "no strings attached" "Money back guarantee - no questions asked" "No hidden fees". As a freelancer, I set a company up with a free domain and used my own name to initially set up the domain. The company never switched the info to their name and never used the services. Suddenly I am getting harassed by One.com since it's been a year and I owe them $36 some plus a $12 late fee. I figured like most free trials, if unused/unpaid for, they just cancel your account and that's that. Not keep it open and continually come after you for late payments. Granted, perhaps in the fine print they mentioned that you had to cancel 30 days before the expiration period or get charged, but it's still a super shady business model. They are profiting from other's misfortune with their shady services. After contacting them, they did offer to remove the late fee but had very little remorse, and when I tried to pay, my credit card held the payment due to potential fraud by Chase. Way to go, One.com. There website was easy to use, but their business practices are terrible.

At the time I signed up for this site all basic web service was completely free. I am assuming in a nice semi-hidden way they let me know that if I didn't cancel this "trial" that I would be billed. I took no action on my account. Never used their web building service. And soon forgot about them. Went to their site as a learning experience on website building. So 6 months later I received a bill for $30+, and additional 12.99 late notice fee. No phone support is offered to discuss issues with them. A complete disconnect. So we went back and forth with emails and in the end they had no sympathy. No one should pay for a service that was not used. Companies get paid once a service is actually used, no freebies for businesses. And get a phone. You're supposed to be a professional business.

Cheap as chips, all up and running in no time at all. A fully functional website, domain and unlimited email addresses all within about 24 hours and for about a Tenner! Seriously impressed with that but... my attempt to receive support was not great. Support is there via chat and they do respond but... not really helpful or able to help. Thankfully I resolved the problem well sort of. I switched on spam filer on email and found out by someone informing me that mail was bouncing. one.com support were pretty useless and never got back to me. Thankfully I realised that the spam filter was the only change, switched it off and voila was receiving mail once more. Never heard back from support at all as for some reason unbeknown to me they had to escalate my issue to some other technical department blah blah blah. And you and I know that means passing the buck! It may have been a bit of a catastrophe had they not come back to me and had my incoming emails continued to bounce! If you can provide your own support and fingers crossed it keeps running then its great. If you are less tech savvy and need any help,. Beware. Fingers crossed all ticking over nicely again. Oooo and unlimited email addresses is a nice addition as is free https security cert. I may give tech support another try just to see if it gets any better.