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OnBuy Reviews Summary
The company has garnered a reputation marked by significant customer dissatisfaction, primarily due to poor customer service and issues related to product quality. Many customers report receiving incorrect or faulty items, with difficulties in obtaining refunds or exchanges exacerbated by a lack of accessible support channels. While a small number of reviews indicate timely delivery and satisfactory product conditions, these positive experiences are overshadowed by widespread complaints of unresponsive customer service and perceived scams. Overall, the sentiment reflects a critical need for improvement in customer support and quality assurance processes to rebuild trust.
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Great delivery, it came on time and was in new condition for the best price compared to other book stores.
Awful service. They took my payment. Nothing was sent. They won't take responsibility or refund me then decided to block me.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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