I emailed and received abs very prompt and helpful response. My issue was resolved immediately. Thank you.

I had a wonderful experience with April. She helped me with my exchange and answered all my questions in a short period of time.

As we all know, COVID has caused a lot of delays in shipping. I appreciate all contact regarding my order being time-sensitive and consistent.

Nikki, Ellie, and Louise responded so quickly to all my inquiries and worked diligently to expedite my return. Thanks Oh Polly!

Luce, Aimee moughton, Graeme and Sophie were all super helpful in quickly refunding me my student discount, they made its super easy and efficient too. Thank you so much :)

Really good customer service, dealt with someone called Luce and she was amazing. Helped me deal with my issues straight away. Thank you

Georgina and a number of other agents helped me sort out an order I'd made a mistake on. Thanks for your patience, perseverance and brilliant customer service!

Thank you Alexandra for quick response and great customer service!
I love Oh Polly clothes and their customer service is the best!

Oh Polly is one of my favorite places to order from and do business with. They resolve any customer questions promptly and they truly take the time to listen to your individual needs. Sarah and Leigh were professional and helpful.

Happy with my firt experience shop to oh polly. I had a little problem with my delivery, and the staff girls are ready to help in every time. They resend me again my order for 24h at home. Thanks a lot to alexandra, yasmin, sophie, kate and emily.
So happy, thank you for all :)

The first time I tried to place an order, Oh Polly made a mistake in the invoice paper so I had to pay extra ~80 euros as a tax. I didn't have a possibility to pay that, so I had to return the parcel back to them right from the customs house since they didn't offer me any resolution. Oh, and by the way, I left with no clothing for my birthday (thanks fo messing it up!)
The next time I tried to order, they did the exact same mistake, but this time they told me that they can compensate me the taxes, so I took my parcel from the customs house after paying the taxes and sent Oh Polly the receipt, but they started asking me for some other papers and documents as a prove that I didn't have any more.
Summing up, I don't think that 3 dresses are worth ~270 euros + lots of time wasted on waiting + driving to the customs house and so on. Especially that it was totally obvious that it's Oh Polly's mistake.
If you have the extra money, time and nerves then definitely order from here :)

I needed to return a dress I ordered that was too small, I usually suck it up and just leave it in my closet but this was too expensive to do so. Caitlin and April were so helpful with everything and they responded back with in a day! Which was amazing! Now that I know my right size, I will definitely be ordering more from them! :)) )

The customer service was outstanding.
Everyone was so nice and friendly.
We could solve the problem really fast.
I never had such an uncomplicated and friendly service.
A huge thank you to everyone but especially to April, Nikki and Molly for being so nice and helping me out.

I also was pleased with my order. The shipping was very fast (I am from germany) and the quality is so nice.

Lauren was so helpful with an order mistake I had made regarding inputting the wrong address. She was friendly, very polite and just a credit to the team. She assured me that the mistake would be changed (changed within an hour may I add!). Thankyou Lauren!

Fast Shipping, Amazing quality clothes and fantastic customer service! Yasmin dealt with some enquiries of mine and was very quick to respond and helped me out with everything I wanted to know. If you are thinking of ordering from Oh Polly then do it! Definitely worth it