Obdprice

I purchased the Autel MaxiCOM MK900BT after confirming by email that it would work in Brazil, with the understanding that some brand-specific software might need to be purchased separately.

After receiving the device, it was tested on multiple Brazilian vehicles, and it does not support these vehicles at all. Unsure if it is a technical issue or it just does not support at all. This limitation was not disclosed prior to purchase, and obviously, had it been made clear, I would not have proceeded.

Since requesting a refund, I have experienced significant delays and repeated attempts to redirect me to technical support or additional purchases, rather than resolving the issue.

This situation was caused by incorrect or incomplete pre-sale information, not a change of mind. I am still waiting for a proper and timely refund. I'm now lodging a complaint with ACCC and Consumer Affairs.

I would not recommend this seller based on misleading information and poor post-sale support.

Exactly 1 year ago I bought Autel Maxisys Ultra EV, from this site, the most expensive and most sophisticated, we waited almost 2 months to arrive, where it was written shipping time 14 days, after a lot of waiting and many emails with the seller, who at a certain point we were sure that it was a rip-off and we wanted to contact the bank to reimburse everything, and when it finally arrived it seemed like everything was in a package but only half of it arrived, because this product is made up of 2 large suitcases. Elated we open the first suitcase, everything seemed to be in perfect order as it should be with a new product, the first thing we do we take the tablet and turn it on, and we immediately notice a black stripe on the screen that flashes, you can imagine for yourself how we got there heard, we immediately contacted the seller, and he began to make the updates, done as requested by him, nothing resolved, we contacted again, he sent us an address here in the USA to send it there for repair, we were shocked at how wrong we were treated, we had the workshop full of work with so many customers we couldn't waste another day, after almost a week we thought about sending it but strangely at that very moment it started to work normally, and we thought it was due to the updates, worked ahead without problem to almost a year, not long ago and the first subscription expired, we tried to pay a mountain of money again to have another year of subscription, looking on the internet let's say the least expensive ones for this thing were always them, we had already forgotten about that problem initial, we pay the subscription and do all the updates, guess what, the stripe on the screen reappears again and this time it doesn't go away and it's bigger, almost 30% of the screen becomes completely black, which is practically impossible to work normally, we count on the seller is new and knows everything right from the start, we send him back to our entire conversation with him almost a year ago to make him remember, nothing seems like we are talking to a robot he continually repeats that the warranty has expired because it is a year, think that if you buy the product we waited 2 months and the subscription we thought we would activate it when the product arrived but instead it had been going on for 2 months, and they don't care about the rest, but absolutely nothing, this is the $#*!tiest experience I have I have had it with the Chinese who always tell me not to buy anything from there again, if I can I will also attach the images below, we have now contacted Autel Headquarters, and we will keep you updated with everything, thanks

I am in the process of dealing with a return, I will give a review after I am done. It's somewhat difficult emailing them back and forth, it takes some time to reply.

Update: this seems to be a legit store. They have an eBay store with 12k sales and a 100% satisfaction score. Maybe Iʻm the one whoʻs too suspicious after getting scammed by other pop-up sites.

This may be a valid webstore, but something doesn't seem quite right about it to me. It popped up in my YouTube ads after I had been watching a lot Autel drone videos. It says they're a new wholesaler. They might be legit. I can't say. Be cautious.

The address looks funny on Google Maps
FLAT/RM A 9/F SILVERCORP INTERNATIONAL TOWER 707-713 NATHAN ROAD MONGKOK KOWLOON HONGKONG