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OBAGI

2.5

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OBAGI Reviews Summary

The company has garnered a mixed reputation, with some customers praising the effectiveness of its products, particularly for skin issues like pigmentation and aging. Many users report satisfactory results when used under professional guidance. However, significant concerns arise regarding customer service, including rude responses, lack of accountability for lost shipments, and inadequate support for adverse reactions. Additionally, issues with product pricing and the necessity for continuous use to maintain results have been frequently noted. Overall, while the product quality is often lauded, the customer service experience leaves much to be desired.

This summary is generated by AI, based on text from customer reviews

service
3
value
4
shipping
2
returns
3
quality
4

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Maryland
2 reviews
5 helpful votes
Follow Mink N.
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Great site, and great products. Never had a bad a experience.

Date of experience: November 22, 2010
California
58 reviews
363 helpful votes
Follow Tracy H.
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I had gone into the sun all summer long and my freckles have been going a little bit crazy. I bought obagi products from a nurse at a med spa and in just a few weeks all of the sun freckles that I got during the summer were gone. So much cheaper than going to a doctor too! Great products.

Date of experience: September 25, 2010
California
30 reviews
173 helpful votes
Follow Kristi R.
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After working in the cosmetic industry for year, one of the only skin care products that actually delivers the promise of smoother, clearer skin is obagi. It is usually only sold in doctor's offices because of the ingredients. It works because the creams contain prescription grade ingredients that are not allowed to be sold in department stores. Anyone with pigment problems, wrinkles, large pores or texture problems should look into starting Obagi. The tradeoff is that it takes awhile to work and your skin becomes very red and peely when you first start to use it.

Date of experience: October 28, 2009
California
9 reviews
62 helpful votes
Follow Iris G.
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Great skin care line for anti aging, pigmentation and much more - This is one of the first skin care lines available exclusively to physicians and it is great for a variety of skin types. My only advice is to make sure you see a dermatologist that has experience using these products and that you receive close follow up after beginning the program to ensure the best results.

Date of experience: August 12, 2008
6 reviews
54 helpful votes
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Obagi for sun damaged skin - I have seen the benefits firsthand of a heavily sun damaged friend who used the NuDerm system and after only a couple of months his skin looked brilliant and clear. (He then went for a photofacial and is looking a good 15 years younger.) After seeing his results I would like to try this system for my hyper pigmentation and to minimize my pores. It is pricey though, and you have to get it through your dermatologist. But they also have a great sunscreen called Healthy Skin Protection that goes on really nicely and blends well on my face. Until I can get the NuDerm, I'll just have to protect from any further damage!

Date of experience: July 10, 2008
5 reviews
37 helpful votes
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Skin Rejuvenation
January 26, 2008

Skin Rejuvenation - I have used the products for the past 8 years on and off and really believe they have changed my skin dramatically. I highly recommend the this system to people who are looking to improve the texture and overall appearance.

Date of experience: January 25, 2008