O2.co.ukReviews 41

Cancelled my account 6wks ago, via an unnecessarily long phone call to the laughably entitled 'Customer Services Team'. They confirmed the account was cancelled without fees on the authority of their manager.

6wks later, I have emigrated overseas and they are STILL trying to take direct debits, sending threatening letters and emails threatening to negatively affect my credit rating.

12 emails, four submitted complaints via Resolver and the Ombudsman and O2 haven't read or responded to a single complaint.

I've just spent an hour on the phone to O2 from the other side of the world, running up a huge phone bill, to have them refuse to apologise, in any way, for their incompetence.

I am now having to call them AGAIN and speak to the Payments Management Team to ask whether they have affected my credit rating, because the wait was so long, they just cut me off after 48 minutes.

Why am I being forced to do all the running around? Whose fault is this? Who have been seriously incompetent here then refused to apologise for it?

I will pursue this complaint via the Ombudsman until my dying day, purely as revenge for this appalling, incompetent business.

0 Bro 0, Simple 0 rating. Their technician team does not speak English. Even though It's a UK-based company. The Technical Team cut the call the minute you talk in English. I thought they would have a Technical English Department hence I took this service. I did a huge mistake taking this internet service in Germany. Now I am tied to this horrible company for 2 years like an unhappy abusive marriage.

-They are really rude on the call. They talk down to you as if you are an idiot for calling them. The so-called English Speaking Customer Service Department

-The internet activation was a huge failure.

-I was given an appointment for the technician to come. I didn't go to the office. They didn't come and closed my ticket. ******* Excuse me! The Internet is still not working! And how can you make someone wait and don't come? What kind of horrible service is that?

-I get transferred a hundred times between Technical and English Customer Service like a ping-pong just because I don't speak German.

-Apparently, I have to go grab some German Dude from the streets for me to speak to the Technical Team in German. Wow! Brilliant. Make the Customer do all the legwork

I bought phone and 5G network from O2 but my network always showing 3G on my phone.overall rabbish network and to much extra charges without any additional usage. I made big mistake to bought this contract

Husband elderly. Rarely used phone in a year. Decided to cancel and get refund as not on contract. Called. Explained. Told me to wait. Waited 2 1/2 hours of music playing. Never checked in with me. Nothing. Left phone on table as i did housework. Finally ran out of air time as needed charging. Will contact Trading Standards as an appalling company. Treat customers with total disrespect.

O2 cancelled my account during the night without warning.I have always paid on time and never done anything wrong.this has now cost me a days pay.my phone was completely shut down. I went to the o2 shop who got me on the phone to customer service,who were completely useless. I ended up getting a pay as you go from 3three (who so far seem to be more professional). O2 have even now added insult to injury by demanding £110 for the remaining 5 months that were on my contract. Avoid this firm

They will rip you off whenever they can. Do not sign a contract with this company they are dreadful and will change your bill whenever they feel like it, and there is nothing you can do about it. DO NOT SIGN A CONTRACT WITH O2

A SCAMMER, A FRAUD COMPANY
As my bill was going up 50%!, I called them if I can cancel my contract without paying any early disconnection penalty on 31st March 2023 around 16:30. The guy clearly confirmed that I can cancel the contract without paying early disconnection charge.
Now I got a HUGE bill including the early disconnection charge!
If this is not a scam or fraud, what is it? Why this kind of behaviours are allowed in the UK? This is illegal and this is a fraud.
The company should not be allowed to do any business if they conduct this kind of illegal activity.
Their customer service are awful. They can't speak English properly and calling their customer service wouldn't go anywhere.
Needless to say, their date connection are simply dreadful. AVOID AVOID AVOID!

Awful, awful company who have messed up my credit score due to an error at their end and now I am paying the price for their complete and utter incompetence. Customer service is a joke, I have spent hours making calls, sending emails and visiting my local store to be fobbed off and told to contact a different team or department.
O2 seem completely unconcerned about the financial and emotional consequences of their mistake.
My husband will be leaving them too and I will be looking to complain as I am sick of trying to sort out their mess.

I have been with this company for a longtime and watched it become money hungry data breaching hitlers.

A family member has also got a Pay as you go account with this. When i set up a Pay as you go service( which was around 10 years ago) for both our phones i immediately request to have an promotions, marketing, text message alerts to be removed. A great advisor successfully removed them and we encored no further issues as far as those were concerned.

My family member is very simplistic and only use the phone to make a call or recieve a call, she does not even use text messanging, so low and behold, one day she recieved a voice prompt on her phone advising her of my call. Up until then she had her favourite ringtone alerting her to my call. We contacted o2 -she recieved a call back from the manager who was saying she would look into it and never recieved a call back. Fast forward to recently. She again began to recieve text messages alert - this time asking for her to switch on her bluetooth in order to claim a discount. Of course she was distressed and i was darn right angry. II called, anyways i disgress who said in order for them to remove the text messages, i will have to give him her home address. Which was ludrcous because everyone knows when a pay as you go account a home address is not required. He went onto say she will continue to recieve text messages if i do not provide this. Of course, i did not. Warnng, do not go with them. They are opportunist trying to sell peoples data

We are a business but o2 turned my mobile off 3 times for no valid reason, the paid us £213.98 compensation in 2020. But this year they have done it again 4 times in October, November and December we are parting company with o2. I very strongly recommend everybody to stay away from o2

My Father in law has been diagnosed with terminal cancer so my wife travelled to France on 11th July. Since being there her phone has failed, i therefore bought an O2 pay as you go and topped it up with £20

I then on Saturday requested a port in of her existing number and was given a date of 24/7 by online chat. I found a flight for this evening for my son yo take the phone over to France and before booking had another online chat with one oft your representatives who said here was no problem it would definitely be done and no too worry, she even explained that her Grandfather had died of cancer so she knew what we were going through and there would be no issue.

We then get a text saying it will not port until 25/7 when the phone will be out of the UK so the port will fail

How dare you change the date after I double checked with your live chat, they are hopeless and despicable liars.

I have now paid for a flight that is useless as was required to get the phone to my wife so she could make arrangements for her dying father, are you going to reimburse the flight so i can buy a new one for tomorrow?

Your customer service is shocking to the core and I await a response as to why you cannot port the existing number as agreed today.

I had a mobile payg which I kept for emergencies.
Most of the time it was switched off and used occasionally for the odd call and to access the weather.
Recently I received a text from o2 saying "you only pay a £1 for using data today" which I ignored.
The following day I again received the same text and again ignored it.
The next day same again.
I never thought anything of it until I noticed that my balance was disappearing.
£3 had just disappeared despite not using my phone at all.
I then tried to contact customer services and eventually got through.
The person I spoke to, in response to my appeals for a complaints address, cut me off.

A few days later I find all of my personal data in the phone has disappeared completely.

No refund and no apology.

So, I would say to any potential customers of 02 don't trust them even for a minute.