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Nolo Reviews Summary
The company faces significant reputational challenges, primarily due to persistent complaints regarding the quality of leads and customer service. Many customers express frustration over receiving outdated or fake leads, coupled with a lack of responsive support when issues arise. Positive experiences are notably scarce, with few mentions of helpful interactions or effective resolutions. The sentiment indicates a widespread perception of unfulfilled promises and inadequate customer care, leading to a general recommendation to avoid the company's services. Overall, the feedback suggests a critical need for improvement in both product reliability and customer support practices.
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DONT' ADVERTISE WITH NOLO. THEY WILL TAKE YOUR MONEY, CONTINAULLY CHARGE YOU AND WHEN THE BAD LEADS KEEP COMING AND YOU TRY TO GET A REFUND THEY SAY IT DOES NOT FIT INTO THEIR REFUND POLICY. WHICH THEY NEVER GAVE US.
THE SALES REP IS RUDE AND MANAGER GIVES YOU LIP SERVICE YET NEVER FOLLOWS UP AFTER.
TOTALY DISAPPOINTMENT... WASTE OF MONEY
Nolo Press is very good and taking your money and then ignoring the hell out of you when you need customer service. I've been trying for the last hour to reach someone at Nolo; no matter how many times I've called or how many different extensions I've tried I've been sent to a generic voice mail. Pathetic rip off.
I purchased their Quicken WillMaster Plus 2014 software to make a will. Once downloaded, the only option was to create a living trust. I don't want a living trust. I spent 30 minutes on their site trying to find the will form only to discover that the form for a will costs an additional $34.95. Rip off.
For attorneys, based on my experience, this site is an absolute waste. They promise you the moon and get you nonsense referrals that are not only a waste of money, but also a waste of time in having to respond to them. No surprise, no money back guarantee with these guys.
Nolo probably makes a bundle on selling legal documents that cost them basically nothing. But for the rest of us, Nolo can save you a huge amount of money over paying for an expensive attorney. I'm not saying you shouldn't use an attorney. You should when you need it. But if you're doing basically estate planning stuff, like getting the documents for a basic will, or doing probate stuff. I'd read the Nolo books first before paying for an expensive estate planning attorney.
The homepage of Nolo Press, the pioneers of do-it-yourself law, is also a rich source of free legal information.
Legal Resource Books and Forms - For reliable, easy-to-read, do-it-yourself books about legal topics, I highly recommend Nolo Press. Their books are well written and typically intended for non-lawyer audiences.
Years ago, I practiced as a solo practitioner in corporate law; and when my clients asked me for recommendations on law books where they could learn more about a particular topic (e.g., copyright or trademark law), I often sent them to Nolo.com to find a particular book.
For example, if you're interested in learning how to incorporate your business on your own (without engaging a lawyer), you might read background in Nolo's "How to Form Your Own California Corporation" -- and then use some of their forms on CD.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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