NMC Toys / Northman Collectibles

Preorders and item 3 months in advance. 1 months after the release date, I started contacting them about it not arriving. Multiple emails to customer service were ignored and when I connected on Facebook, the owner began to harass me and with name calling and telling me I was a disgusting human being for bothering him like this when things like Covid were going on in the world. May refunded my money and banned me from the site when I told him I would just call Visa for a chargeback.

The first time I bought from this company I bought over $500 worth of toys and it came in the second time. I ordered a pre-order of over $2,000 worth of toys and I've never received anything from it. I emailed plenty of times and they never got back to me. Well they did but they denied it and they said that my orders were coming through. I told him I wanted to cancel the order and they said that was fine and months went by and I never seen the money. They stop answering my emails now. I can't even get on their website either. They're blocked me from the website or they close the shop down. Don't buy from this company. They're scum on the earth and likes to rip people off. I lost an over $2,000

I was looking for a collectible, but I didn't want to pay the eBay price. By miracle, I found it at NMC toys! I register, I order, I pay and I wait.
And wait.
And wait.
I send a mail asking what's going on. All I got was a canned response.
I wait.
After 3 weeks, I finally contacted my credit card company to complain and get a "temporary" refund.
Now, I'm filing a complain at Frauds Canada.

This SCAMMER must be stopped.

If i could give zero i would. First time i ordered i waited over a year and was told i couldnt have my money back because it was "processing ". Now i have three orders again over a year. But theyve said " processing " for about four months atleast. Ive emailed support n sales atleast 8 times each over last 4 months. Not one reply! Im not sure if theyve closed n im just beat or what is going on? Avoid like the plague.

I placed an order on January 1,2022. I've emailed several times. Since ordering, the products I asked for have been available at other retailers, but since NMC charged me upon the initial transaction, I held off buying.

It's been 20 months. No one emails you back. No one will even respond to my request to cancel. This is the worst customer service that I have experienced in my lifetime, bar none.

DO NOT ORDER FROM THIS PEOPLE. They will hold on to your cash, not send out the stuff you ask for, and then not get back to you when you ask about it.

Austin - The SOLE owner/Operator/Employee of NMC Toys will take your money for Pre-Orders & NEVER ship them.
There is a Facebook Page called NMC Toys Survivors with over 450 people on it, that have been Scammed by NMC TOYS.
Please join for help & advice on getting your money back.
Thank you

Stay away this has been the worst business to deal with. Never again!
I have had nothing but issues with the owner.

Don't bother. Just go to an actual store. I'm out $156 I'll never get back or the products I ordered. I've been waiting exactly 8 months and 2 days (made order at the end of November 2022. Payment came out December 1,2022) for my pre order that I watched go from pre order to in stock to out of stock with nothing but automated responses to my repeated emails. First email I sent about a month after I watched my items get in stock sounded reasonable how he was busy and trying to catch up but when every email response after is just the same over and over it gets a bit ridiculous. After 6 months of waiting I didn't even want my order anymore I just wanted a refund so I could buy those items somewhere else. Like I said don't bother with this place and just go somewhere more legit. Maybe he'll finally answer me properly on here. Order #*******. Thanks

I pre-ordered Pokemon Astral pokemon cards that were supposed to be released in May 2022. It is now June 2023 and I have still not received my item, or any updates related to my order. I asked for a refund because it is obvious this item i pre-ordered is never coming in. I have emailed them over a dozen times asking for a refund, and no has responded or even acknowledged my requests for more information. Do a quick Google search on this place and you will see A LOT of people have issues with this vendor. Extremely unprofessional. Crazy that this place is still in business TBH...

I strongly suggest that you don't buy from this store, especially if you are looking at preordering items. Don't take my word for it, go to the store Facebook page: under each post there are comments of people asking where their order is, or why they don't get answers for weeks/months when contacting support.

The store is just one guy but apparently must have multiple personalities. If you email one the store addresses, he may ignore the message and tell you that you should have used another address instead (I guess he doesn't know how to create forwarding rules...).

Luckily I was able to recover all my money after he didn't deliver any order I made. That's probably because I didn't fall for his tactics of dragging communications and did a chargeback via CC before my window closed (and guess who emailed right away after that...). He kept saying the distributor didn't deliver... but the same items were readily available for weeks even on Amazon. Visa refunded also his idiotic restocking fee (for what, since he never had stock to begin with?).

If you have preorders, I suggest you just go the chargeback route and don't waste time trying to cancel via the store support email, unless you are just at the beginning of your cancellation window. Be ready for some...colourful...messages, but just stay calm and respectful if/when replying. It definitely helps when making your case with your CC company. Btw, your cancellation window starts from the promised delivery date, not from when you made the order (mention that if they push back).

Also, if your purchase is over $50, you are protected by the Consumer Protection Act in Ontario. Check under Late Delivery https://www.ontario.ca/laws/statute/02c30#BK32

I would not buy from this guy.
I pre-ordered items 1 year in advance (Over priced too...)
Everyone was getting their orders fulfilled by other stores and for the next 5 months I didn't receive anything. Amazon even had a sale ($50 off) with free Prime shipping! When I tried to cancel and ask for a refund (Items still not in stock) I got rude responses and only gave the option for a restocking charge (For items not even in stock!) But even with the restocking charge buying on Amazon was still cheaper overall then buying from NMC. Buyers BEWARE. Keep your wallet safe and away from here!

Steals from children then run his mouth. Will be held accountable soon.

Took pre orders, never updated. Never responded had to purchase else where for sick children (I run a charity) and has only recently emerged to act like im crazy for being upset. He's the literal definition of needs a lesson

This store is a scam, DO NOT buy from them. Ordered several items a couple of years ago and never received any of them, regardless of them being in stock or pre-order. Nothing shipped to me.

DO NOT BUY unless you like wasting your money. Austin will take your money and never send you anything. Paid this schmuck $919.99 in 2020 for a 2021 pre-order he claims never arrived. He ignores you, insults you, gaslights you and won't give you a refund. After YEARS of waiting and putting up with his crap, I was forced to accept store credit 6 months ago, choosing all in-stock items, and this grifter still hasn't shipped out my IN-STOCK items. He blocked me on social media, stopped answering my emails, and once you give him your money, nobody can help, not the BBP, OCP or even the TPS. You have to take him to civil court, which will undoubtedly cost you more than you've lost in the end. Not only does he know this, but he'll rub it in your face as well

Do not buy unless you like burning money. Won't respond whatsoever, this guy doesn't understand how easy this could be, blames customers and refuses to respond. I lost $800 in preorders and the slime ball won't ever respond to simple ETA requests. Grow up if you think you can run a business. Happy to help, I dare you to change my mind….coward

Been trying to have my item shipped since Feb. No response to emails at sales or support not on FB either. Gonna try reverse charges with bank... I feel scammed he can say the store isn't a scam but, at this point I feel hella scammed...

This "store" does not reply to any emails, at all. I preordered a year and a half ago, every other store has had stock for at least 6 months. Dozens and dozens of unanswered emails later, here I am. No money and no product. STAY AWAY!

Store is an entire scam. Any follow up with your order will result in futile response. Make your purchases elsewhere.

All of the negative reviews are real.

Worst retailer in Canada.

Be warned.

You will be insulted and ripped off.