Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of NitroTek

NitroTek

3.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate NitroTek?
grey stargrey stargrey stargrey stargrey star

NitroTek Reviews Summary

The company generally enjoys a positive reputation for its product quality, competitive pricing, and efficient delivery, with many customers praising the ease of the ordering process and the variety of payment options available. However, concerns have been raised regarding communication issues, particularly in instances of order cancellations and return processes, which some customers found frustrating. Additionally, while customer service received commendations for prompt responses, there were reports of delays and inadequate support in resolving issues. Overall, the company demonstrates strengths in reliability and product satisfaction, but improvements in customer service communication could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
212
value
209
shipping
203
returns
152
quality
188

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Carls C.
Unfollow Carls C.
Share Review
Report Review

Really good rc cars on your site and you have good products worth every price! All so you have good deals as well

Date of experience: October 26, 2019
GB
1 review
0 helpful votes
Follow Lee D.
Unfollow Lee D.
Share Review
Report Review

Easy process
October 26, 2019

Website easy to use and processing order was straight forward. Detailed information on the product and what is included as well as what other addional iterms you may need. Order mumber #*******

Date of experience: October 24, 2019
GB
1 review
0 helpful votes
Follow Ricky S.
Unfollow Ricky S.
Share Review
Report Review

Cheap and easy
October 22, 2019

Was easy to source the part I needed and cheap, couldn't find anywhere else to find the part I needed to my surprise. For what I found nitrotek has everything you need for your model hobbies.

Date of experience: October 20, 2019
GB
1 review
0 helpful votes
Follow Andy J.
Unfollow Andy J.
Share Review
Report Review

I spent a lot time researching for the right RC Monster Truck to get for my son's birthday, I finally came across NitroTek.co.uk and they had the exact one I had in mind, and for an affordable price too. So percent in fact I purchased one for myself... I would recommend this website as they are very competitive. Will be happy to use and recommend to others.
Order No- #*******

Date of experience: October 10, 2019
GB
1 review
0 helpful votes
Follow Adam M.
Unfollow Adam M.
Share Review
Report Review

Really Good Service
October 7, 2019

Everything I go online to order is easy to find. The order to delivery time is amazing and overall excellent.

Date of experience: October 7, 2019
GB
1 review
0 helpful votes
Follow Mark G.
Unfollow Mark G.
Share Review
Report Review

Quality easy to navigate website with required products, more then fair pricing and back up service. What more do you need :)

Date of experience: October 5, 2019
GB
1 review
0 helpful votes
Follow Michael w.
Unfollow Michael w.
Share Review
Report Review

Fantastic
September 30, 2019

Fast reliable and convenient not many local radio control nitro shop about any more so really handy especially for fuel will continue to use

Date of experience: September 28, 2019
GB
1 review
0 helpful votes
Follow william b.
Unfollow william b.
Share Review
Report Review

Hi i ordered a heng long rc tiger tank, and the customer service was amazing, all my questions were answered within the day i sent them and i got a good informative answer, thanks you nitrotek!, the tank has not arrived yet but when it dose i am planning on reviewing it separately,
If you a looking for a company that specialize in rc parts and gear, has a easy to navigate website and great customer service than check out nitrotek, cheers

Order number *******

Date of experience: September 27, 2019
Massachusetts
1 review
0 helpful votes
Follow r a.
Unfollow r a.
Share Review
Report Review

Sapair parts
September 18, 2019

Me and my son have use nitro tek over the years to buy cars tanks and all sorts of spare parts. A vast stock and have never let us down.

Date of experience: September 18, 2019
Ireland
1 review
0 helpful votes
Follow Andrius D.
Unfollow Andrius D.
Share Review
Report Review

Needed the parts I know
September 15, 2019

Good overall website easy to find parts if you know to you are looking for hopefully fast enough deliver with them. Would recommend to anyone

Date of experience: September 15, 2019
GB
1 review
0 helpful votes
Follow Mark W.
Unfollow Mark W.
Share Review
Report Review

Great products
September 12, 2019

Great products, fast shipping, helpful and friendly service with Good feedback on shipping details #*******

Date of experience: September 11, 2019
GB
1 review
0 helpful votes
Follow David L.
Unfollow David L.
Share Review
Report Review

Website is well laid out I am new to rc Vehicles and could find exactly what I wanted easy enough. I gave all 3 stars to this because it also had a rc car I can build from scratch.
I marked 3 stars because I ordered without creating an account which wasn't very clear as I thought id have to make an account before my purchase any way, maybe partly my fault as well for getting carried away with what I was ordering with all the excitement, but when asking if the loyalty points of my purchase could be added to my newly created account after purchase they told me they unfortunately they couldn't add them.
I am ready to spend more cash and have a lot I would have liked to purchase but have been put off slightly due to the after purchase/sales and the slow replies from the help only being online. The tracking number I was given didn't work and felt a bit in the dark about my purchase. Reading some reviews made me a bit paranoid. All that said I am sure they can improve this and think I would order again from Nitrotek especially if they have what I need!
My Order #*******

Date of experience: September 6, 2019
GB
1 review
0 helpful votes
Follow Sami M.
Unfollow Sami M.
Share Review
Report Review

Very fast delivery
September 6, 2019

I am very pleased with this site it came in only 2 days no extra cost when I bought My rc nitro really good rc and very fast I recommend you to buy from here. My order number nitrotek is Nitrotek: New Order # *******

Date of experience: September 4, 2019
GB
1 review
0 helpful votes
Follow Stuart Q.
Unfollow Stuart Q.
Share Review
Report Review

Brilliant service
September 3, 2019

This company is 5 star... brilliant service, will definitely be buying from these guys again.
#*******

Date of experience: September 2, 2019
GB
1 review
0 helpful votes
Follow Arron S.
Unfollow Arron S.
Share Review
Report Review

My Order Number is *******, Excellent Company, User Interface For There Website Is Easy To Use And Navigate, Fast Transactions With Industry Leading Secure Payment Gateway, Happy Customer. Very Good Prices, Lots To Choose From And Ultimately A Reputable Company. Highly Recommended. Thanks. Will Be Back Again Soon.

Date of experience: August 29, 2019
GB
1 review
0 helpful votes
Follow Lewis D.
Unfollow Lewis D.
Share Review
Report Review

Brilliant
July 22, 2019

Fantastic model.
Very fast machine. No more going to model shops to get nitro just add straight petrol with two stroke mix and away you go.
Hours of fun for big boys

Date of experience: July 21, 2019
GB
1 review
1 helpful vote
Follow Darren M.
Unfollow Darren M.
Share Review
Report Review

I'm only buying from nitrotek coz I can't find the product in China in in UK. Wot sort of a part company can't u fone? Crappy nitrotek. When I bought my cyclone I couldn't call them & find out any tracking information. If u want parts advice u gotta message, they normally return a message that annoys me. If u fone modelsport u could wait 15mins in a que, because they advise you like a friend even if there's no sale. Nitrotek won't do that. They make u wait up 48hr & incourage to buy only from them them

Date of experience: July 19, 2019
Canada
1 review
0 helpful votes
Follow Stephane S.
Unfollow Stephane S.
Share Review
Report Review

My shopping experience goes verry well, now i just wait to reiceve my order, and my tracking number if there's one! Order number # *******174

Date of experience: July 14, 2019
GB
1 review
0 helpful votes
Follow roy g.
Unfollow roy g.
Share Review
Report Review

Good
July 7, 2019

Ordering spares could be easy if they was in stock but im a happy bunny as are my grandsons I just hope these parts do not break again as they are expensive

Date of experience: July 6, 2019
GB
1 review
1 helpful vote
Follow John B.
Unfollow John B.
Share Review
Report Review

Awful!
June 30, 2019

Rude, arrogant and terrible customer service. Accused of damaging the car, won't refund and can speak to anyone expect through email. Shocking. AVOID

Date of experience: June 30, 2019

From the business

Find a big range of petrol, electric and nitro RC cars, planes and radio controlled helicopters with free UK next day delivery and the lowest prices guaranteed.


nitrotek.co.uk
Founded in 2004
Marple, Stockport
+70
See all photos