NHLShop.ca

You pay for shipping. Sizes are for kids! Terrible website! Really a scam. If you return you pay $14. That's too much imo! You screwed up in sizing then you pass your f*up to customer? Unbelievable!

I bought 2 T shirts from NHLShop.ca. The quality of their product is poor and the prices are high. I would never order from them again.

Bought a jersey and was preturbe from the start. Their website says, sign up for emails and get 10% off...well, code didnt work. I paid $27 for 2 days shipping to get my jersey in time for th eplyaoffs and some viewing parite I had lined up and it didnt arrive, 2 days, 3 days and the 4th day I emailed and they told me it would be there on day 5...but they insisted it was still 2 days shippong since they didnt bother to package it up for 3 days. LOL, 2 days shipping form whenver the decide to send it. Well, day 5,6 and 7 cme and still no jersey. Nopw theyre resending and wont refund me the extra I paid for 2 days shipping. STAY FAR, FAR away!

We ordered a Vegas Golden Knights jersey for our son, as we were unable to find them locally. They were retailing for $140.00 on NHLShop.ca so we figured the quality must be good.
I was shocked when I received this jersey. The quality is without question, the worst I have ever seen including the print (no stitching), which will likely wear off within the first few weeks assuming we don't need to wash it. There is no way our son could wear this outside the house, as it feels as though it will tear in certain areas. Save your money and go to Walmart, if you're looking for a cheap "shirt" with poor print. I can't believe they are selling these jerseys for +$100.00. They are worth $30 at most.

Buy from anywhere else but here! Their size chart is completely misleading (unless you're an extremely small person) the customer service is terrible and you have to fight for every penny of your refund! They'll try and shortchange you every step of the way! Save yourself huge amounts of stress and aggravation and shop anywhere else but this place! Worst experience I've ever had!

I ordered 3 items from NHLShop. My order arrived pretty quickly and everything was great with the first two items. The third was the correct size but not the right style or pattern (toddler onesie). I contacted customer service and they were quick to arrange a free return label and send out the "right" one. I sent back the incorrect item but when I received the replacement, I found they sent the exact same incorrect style and pattern again. My guess is they stocked the wrong SKU in the wrong spot. None the less, I contacted them again and explained. They gave the same blanket copy paste fake apology and were rude and unhelpful. Eventually the chat just. Ghosted? I had to chat in again and explain again and got the same copy paste apology. They said they'd arrange a refund. I asked to arrange the correct product be sent instead and they agreed. Through that conversation I specified only one onesie was incorrect. When I left the conversation and received the return label email which asked me to send back two of my items. I had to chat in a 4th time and asked them to check the ticket to make sure they were only expecting one. I didn't want to receive two and be charged for the second. They claimed they couldn't check it but i could just send back the one (mhmm). They said to wait for the confirmation email when they send out the replacement within 72 hours. I never received that email. I contacted them back a few days later for the now 5th time. I immediately asked for a supervisor hoping i could get this fixed properly. The rep tells me there's no supervisor on shift at that time. I called bull. I said it's the middle of the week in the middle of the day (time zone considered due Canada since this was NHLShop.ca). Asked again for a supervisor. The rep went to "check" and came back giving me the general phone number claiming i had to call in to talk to one. This was either terrible decision making on part of NHLShop to not offer escalated support over chat, a medium they offer for support, or this rep was sick of me and trying to push me off his docket. I think I know which but either way, they lied full out. I am now very frustrated and explain i cannot call in. I'm at home with an infant and a toddler and being on the phone for any length of time is very hard. After accepting i wasn't going to get the escalated support, i explain the situation yet again. The rep tells me the ticket... which he could look up... was marked as for a refund. Now I'm very very frustrated. Are you kidding me? He tells me they cannot replace the item because it's "reached the maximum number of reships". Seriously. I said ONCE? It's been reshipped ONE time! The rep agreed to override that and reship the item with a note to check the pattern and style. At this point I was tempted to take the refund but I've been lied to and brushed off so much that I just don't trust i would actually get a refund and I would be out a product once I sent back the onesie. I settle on a hope and a expected, never received the replacement shipping email. Several weeks later I sit here with the wrong product, no communication from them, no refund and no replacement ever arrived. IF you decide to shop here despite all the bad reviews, just be aware if they mess up your order trying to get anything corrected is not worth your time. I have 4 of the chat transcripts to prove it. Once they have your money they do not care.

Maybe poor training of the CustServ individual, a lack of service empowerment, or just a weak service person... but management resolved the matter. "$250 jersey is at least two sizes too small but they will not do a return. It took 3 days to get the chat feature to even show up on the screen and the service person was uninterested and didn't give a crap. The return process that happens when certain screens pop up doesn't work."

The photo will speak for itself. Name is not centered over number!
$#*!ty work!
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JERSEYS HATS MEN WOMEN KIDS T-SHIRTS
Thank you for your order
Order Number: 365-3196-1985
$285.59 (1 items) - Order Date: 2022-12-15

Bad quality product when after being worn maybe 10 times the letters are already starting to peel off the jersey.
DO NOT BUY FROM THIS COMPANY!
You don't get what you pay for!

Placed first order on Nov 26, but got an email 9 days before delivery that the jersey was out of stock.
Placed a second order on Dec 20 the jersey was back in stock so I paid extra for 3-7 business shipping days. Well, the order doesn't ship until after the processing time.
Called on Dec 26 to cancel my order, and the rep I spoke to told me it has been 6 days since I placed my order so I can't cancel. So I ask where on your website it says that. I was told well 30 mins after I place the order, again I ask where on the site it says that. After a few mins of asking the same questions, a cancellation order was placed in 24-48 hours I will get an email.
Here we are over 48 hours later and no email. I was told that I would just have to wait until the order is shipped and then I can return it (lol). Speaking to a manager and was told that the cancellation department is busy so wait 3 more days and they will get back to me.
So, basically, you place an order with a 3rd party that deals with the manufacturer. Just spoke with another supervisor Patrice who told me I have 2 options.
Option 1, call back on Jan 18 and place a cancellation order ( 2 shipping date
Option 2, wait until I receive the jersey and ship it back to them.
The jersey is still in processing and they won't cancel it.

I ordered a gift weeks ahead of Christmas with two delays of the order now it will not be arriving until the new year. Not very reliable.

Awful customer service! Never received my order. They use a company called Laser Ship which I have never heard of. They say it was delivered but cannot tell me where it was delivered to? When you call them, no one can help you. They referred me to the shipping company who referred me back to this company. They take your money and you never receive your order. I will never order anything from this company again. I am going to report them to the Better Business Bureau and I hope everyone else who is having issues does so as well. I feel like I have been scammed. They have my money and I do not have what I ordered nor have I received a refund. BUYER BEWARE!

The Stitching was like we bought the shirt from the dollar store. The pricing was like we bought it at an NHL arena. No more buying from this place.

Purchased a jersey for Cyber Monday at 50% off, only to wake up Tuesday and find out they're 65% off now. They won't cancel my order, it was less than 12 hours, it says shipping is Jan 12, today is Nov 29... no possible way they can cancel my order, right? I feel very scammed and ripped off. Just get a jersey somewhere else.

I order a jersey for my son for Christmas. This is his big present that he wants and as a struggling single mom this is ALOT for me to pay. I order it on November 27th and pay for 3-7 day shipping. I check the order and it says it will not be delivered until December 29th, over a month later. I call, because I paid for it to be shipped to me quickly, only to be told that it's 3-7 days after we ship it, which will not be until Dec 19th. So you're telling me a company as big as yours doesn't ship into 3 weeks AFTER I order it. So I call back to cancel the order. The first person I speak to puts me on a hold and never comes back. I hang up after 45 minutes and call back. This person says we can't cancel your order because it's not processed, call back tomorrow. By the time I'm able to get this straightened out and then have to wait 7 business days to get my money back, it will leave me with very little time to find another one. Unfortunately not everyone has the resources to go and buy another one in the mean time. I'm completely disgusted with this company and will NEVER purchase anything from them again.

Ordered a jersey early for a Christmas gift. Given shipping circumstances over the holidays, ordered it to arrive in November so it would arrive on time to be under the tree. Size was too small. Given it was over the 30 day timeline, they refused to exchange the jersey. I even offered to ship it back prepaid. No customer service from the initial representative to the manager on duty at the time. We will NOT purchase from them again.

This company uses sub par delivery companies and because of this your order will Never arrive or be marked undeliverable! Don't chance it, you'll be so disappointed!

I have been waiting for my t shirt since it was supposed to be delivered Nov 26. Nothing yet but they charged my MC. NHL should be ashamed to use this company!