Next Day DealReviews 2,831

Ordered from this business and received a different item to what I paid for, they did reply early on during the xmas period to my initial email regards this but the business made out it was an accident but it just didn't sound like an honest mistake hearing the responses from them, don't imagine a business is that poor at sending orders incorrectly out that could be more expensive than paid or just as it happens in my case cheaper! Hmm. I get the distinct feeling they sent what they did because they never had what I actually ordered or paid for in stock and hoped I just wouldn't notice the difference or bother to contact them, they could get the sale that they wouldn't have been able to had they cancelled the order, add in by sending a cheaper old lower spec'd kit they make extra £ profit. Winner winner for them.
Tried to get me to accept partial swap that was far from acceptabl, practical or even right! Just wanted my money back and they pay the return postage as its there doing…I had a really bad feeling about them from then on. Spider senses tingling!
They agreed I send it back but demanded I pay the return postage and they refund it after they check serial numbers etc? Hang on they told me they didn't check what you sent out in the first place in earlier excuses for why I was sent what I was hence why wrong item was sent! Yet they now want to check serial numbers?! More lies, being difficult. I begrudgingly agreed to pay postage £12.05 for next day insured.
They receive it back next day. I then find on there website there promise that blatantly says if the goods are not as described they will pay and organise for the goods to be collected from me. They where not as described! More lies, demanded immediate refund as far from happy now with constant lies. They then make up a TC that it's 5-7 working days to get refund, it says nothing anywhere about this that I can see or find so tell them least they can do considering this whole headache is there's is refund me everything right now, they refuse and state 5-7 days, alarm bells and spider senses, boom!
I do not accept this made up 5-7 day refund policy they conjured up out of thin air, any decent business would refund immediately as it was there doing and not the customers, it's very least they can do! I was not happy and had no trust in them so went to PayPal, they then told me I wont be getting my postage refund as I've gone via PayPal and it's not included as some sort of threat to stop me anyway I've gone thru PayPal against this business to try to get all my money back, it really seemed like they where deliberately withholding £579.99 and £12.05 from me for as long as they could and just to be awkward. Alot more I could put into detail with dealing with this business but it wud take forever.

Ive failed to mention the famous phone call this business will likely make to you tho.

Can only describe what I heard was an immature, argumentative individual that talks down to u as if your completely gullible to the lies that just keep coming out there mouth, They accuse you of talking over them but the issue is they can't stop themselves, they just love it, can say this after receiving one of the famous phone calls that lasted 40 mins! I honestly have never experienced anything quite like it, it was felt like an agitated teenager know it all trying to berate you constantly.It was just lies and bull all of it.The call was for there benefit clearly, they enjoy making them obviously.
Read the negative but honest reviews left on here you will read all about the phone calls and abuse customers have endured like me. Ignore the 5 star ones as I question any of them...
Dont use this business theres a good chance you'll experience all the above one way or another they make story's up one being New Year's Eve was a bank holiday! It's not! So they couldn't refund me, and there accounts dept is closed (it's one person! There a tiny business) and the PayPal refund is simple and quick and easy so no excuses have you!
Finally ignore the response they will post to here, and complain to this review site! They will spin a completely different version of events I guarantee you and try to come across like a friendly professional business. Trust me, they are not!

UPDATE-
Well as fully expected couple of things, complaint to review site so I've removed what's made them cry.

I post negative review I get there attention and an email trying to blackmail me to remove review and then will refund ‘promptly' and give me my money back + include the postage as a good will gesture! Unbelievable! The nerve!
It was near the 6th day of your made up refund 5-7 day refund policy already! Prompt! I think not.

I refused point blank, it's illegal! Now have a refund from PayPal after they backed down on that threat, But they refuse my return postage unless I remove reviews, I'm not removing them! THEFT

Purchased a great deal on a camera through the website, camera was dispatched same day and I've been super happy with it whole experience. I would recommend this site to anyone interested!

I was on the lookout for deal on a Sony A1. I spent about a week going back and forth before going with nextdaydeal. To be honest they're the only company that gave me reassurance and were a UK based company unlike the others and didn't get annoyed at my price haggling. Go with them if you're on the fence might not be the cheapest but for this much money stick to a UK company.

The delivery was next day by DPD and it was brand new as described.

Excellent service for my new Fuji XT4 kit. Delivered promptly and well packaged.

Only *feedback* would be to include more Fuji lenses. For others, if you reach out as I did you can order other lenses at good prices but delivery wouldn't be next day.

They don't seem to be coping as a business, I've not received my item after over 3 weeks and I'm still waiting for them to process returns on another item. Shop elsewhere.

Edit to add this replay from their customer service after seeing this review. The ball is back in their court now. I still require my camera and the completion of the return on the lens and also note from other reviews that offered good will gestures never actually materialised.

"Hi Mart,

We will no longer be accepting or lens return nor supporting your warranty in light of your review.

We will ensure the A7S III is delivered to you as soon as possible but will no longer support your warranty or be offering a good will gesture due to your review.

If it is removed in the next few hours we will reverse this decision and follow through with a good will gesture as well as accept your return.

It is a chaotic time in the UK and we are disappointed by your lack of patience.

Kind Regards,
Mark - Customer Support"

You may be like me and wonder if this is too good to be true. Well, I can safely say this is a genuine site. I saved a substantial amount of money on the Sony A6400 with the 18-135mm kit lens. Unfortunately it didn't arrive the next day due to a mix up at the collection depot but I was more than compensated for the very minor delay. Online live chat communication is flawless and Sarah in Customer Support is quick to deal with any queries. Always polite and courteous. I know the thought of parting with you well earned money is daunting and particularly with a website you've probably never heard of, but take the plunge. I guarantee you won't be disappointed.

Fab deals! This is the first time I've used them and they were excellent. Great camera, deals and service. Will be using them again in the future

I called around for the A7S III for an upcoming project and found everyone on high street had it only on pre order. By chance I saw them on Google and gave them a ring. 24 hours later I received my brand new body boxed in my hands.

I'll be coming back for lenses and you've got yourself a new loyal customer.