Newlightingdirect.co.ukReviews 47

I too wish I'd seen this review site before placing an Order. Although the price seemed OK, they took full payment at Order receipt point and would appear to have been clearly not in a position to supply the goods at all. While I subsequently progress chased non delivery, many reasons were offered, but still 9 weeks later no goods, so cancelled the Order and bought via another Company who had the item in stock and delivered next day. I was informed that it would take 28 days to process my Credit and despite more chase-ups, 8 weeks has now elapsed and still no Credit! They've had my money for 18 weeks now and still no sign of being re-funded which really feels like I've been duped! Hopefully, my Credit card Company will come to my rescue and this experience has really turned out to be a lesson in life - be careful and be warned!

I too have had the misfortune to order lights from this site. It has been 9 weeks now since I placed the order and I have tried to phone them over 50 times but keep getting an engaged tone. I am convinced that the phone line is a hoax.
I have e-mailed them and complained however they have just sent me promises and failed to deliver on them. I have now sent an e-mail cancelling my order.
As am now thinking of driving to their alleged address and seeking immediate repayment as I have no desire to go through the process of being lied to anymore about getting a refund.

OK, so lets face it we've all been caught out by www.newlightingdirect.co.uk. This is how to get your money back.

Step 1.
Phone Trading Standards (******* *******). They will advise you to cancel the order in writing (Recorded Delivery).

If you have already informed them that you have cancelled the order, go directly to step 3.

Step 2.
GIve the company 30 days to repay the money. Inform them that they have broke the Distance Selling Act regulations and therefore you are entitled to a full refund within this time.

Step 3.
If they do not give you a full refund within that time contact Trading Standards again and they will take legal action upon the company on your behalf.

If you have not already booked with newlightingdirect.co.uk. Trust me DON'T!

Hi

I have just heard from Consumer Direct regarding my complaint again NLD. They will be refering the matter to Trading Standards, but they act on volume complaints.
Please telephone ******* ******* to register your case.

When I telephone NLD I did manage to get to speak with Jason Pritchard who claims to be the sales manager. Tried to speak with accounts but he said they do not have a phone and are in a locked office?!
Told him we would commence legal proceedings the next day then followed this with an email. A few hours later they did reply and say that they had authorised a paypal refund. Paypal says it will take up to 7 days - so will wait and see.

Best wishes & good Luck everyone Fiona

Oh I wish I had read these reviews before I paid any monies to this company! I too have waited many weeks for my delivery which never came (& never left the manufacturer...). 23 days ago I was told I would get a refund but surprise... surprise... no refund as yet. No response to my emails - they have no intention of refunding my monies! I am now taking action and I will be contacting watchdog. Those waiting for refunds... don't hold your breath...! PLEASE DO NOT BUY FROM THIS WEBSITE...!

This is a terrible website. Just as everyone is saying, no communication and only fobbed off when you do communicate with them. I placed my order on the 10 October and still have no goods! I cancelled my order on Friday 20th and got e-mail back informing me that they were now in the process of refunding my monies as it had been passed to the accounts team! I will keep you posted as to what happens. In fact after reading these reviews i am going to contact my credit card company.

I have just read these reviews and wish I had done so earlier. I ordered from them in August. It is now November and I have received nothing from them except excuses and lies each time I call. I am waiting for a refund which apparently takes 28 days... it took seconds to actually take my money! I am about to contact my credit card in the hope of getting my money back. Think I will also write to Watchdog. I have a list of different reasons given each time that I called to ask what was happening. DO NOT BUY FROM THEM.

Wish i had read these reviews before ordering with this bunch of thiefs. My elderly parents thought they were buying a wedding Anniversary present for my husband and i, what a disaster. Placed the order on the 30th June have not recieved any goods or my parents pension money refunded. It is now the 27th October. These people are quite simply thiefs they take your money with no intention of delivering the goods or refunding the money. DO NOT TOUCH THIS COMPANY.