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NetworkSolutions

4.1

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From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
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The site builder is a little bit clunky and offers very limited functionality as far as where we are allowed to place certain blocks on the page.

Date of experience: January 27, 2024
Colorado
1 review
0 helpful votes
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I not even using web.com anymore and I am still getting charged. I have had more ease in creating my website on Wix than I have here.

Date of experience: January 27, 2024
Maine
1 review
0 helpful votes
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Often has trouble publishing after many many attempts.

Date of experience: January 27, 2024
Connecticut
1 review
0 helpful votes
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The site is really difficult to navigate and not very intuitive.

Date of experience: January 27, 2024
Washington
2 reviews
0 helpful votes
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Excellent way in acquiring a domain
January 27, 2024

Excellent way in acquiring a domain. It was first and efficient

Date of experience: January 27, 2024
Canada
2 reviews
2 helpful votes
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No comfirmation of payment from you yet the payment has been processed on my card. My paid domain is still showing as available to purchase to the public.

Date of experience: January 27, 2024
Israel
1 review
0 helpful votes
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Not sure how to connect the domain name with the hosting server

Date of experience: January 27, 2024
Canada
1 review
0 helpful votes
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Setting up account after purchasing domain, is an issue.

Date of experience: January 26, 2024
Texas
1 review
0 helpful votes
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DON'T USE THEM
February 3, 2024

I had issues since the very begging. My email was never ready, I'm still waiting not their "technical" issues. They take for ever to care of anything. And after paying they still want me to pay for more. IT'S A TOTAL SCAM.
Go to any other provider.

Date of experience: January 26, 2024
Illinois
1 review
0 helpful votes
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Has good potential, but Wix has better digital design options

Date of experience: January 26, 2024
District of Columbia
1 review
0 helpful votes
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I been trying to connect my domain with shopify and it is not working. There is not a live person to guide me, maybe is something that I'm doing wrong.

Date of experience: January 26, 2024
North Dakota
1 review
0 helpful votes
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Up to now it has been straightforward, which is critical for an average IT user at best.

Date of experience: January 26, 2024
New Jersey
1 review
0 helpful votes
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I wish I could speak with someone the old fashion way on the telephone

Date of experience: January 26, 2024
Florida
1 review
0 helpful votes
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Worst web builder EVER!
January 25, 2024

I've used GoDaddy, Weebly, and others. This is the worst by far. The support is even worse. Don't use it

Date of experience: January 25, 2024
Colorado
1 review
0 helpful votes
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I just wanted to cancel the domain name and not continue it
Was not able to put it to use, and no time in the future

Date of experience: January 25, 2024
KR
1 review
0 helpful votes
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Connection issue with Google workspace is not working at all. It took me more than 20 days and it is still not resolved yet. It is a horrible experience. On the other hand, Website builder program is good.

Date of experience: January 24, 2024
Kentucky
1 review
0 helpful votes
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I am Very sorry seeing that the big company like this does not refund anything when the customer Cancel the order within one 1 hour of purchase.

Date of experience: January 24, 2024
Oklahoma
1 review
0 helpful votes
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Deceptive practices
January 31, 2024

I received a good price from them for my website, and now I know why. I had an issue getting my site registered with Google's search engine. I called web.com's tech support for help and was told if I wanted to register my website with any search engines I would have to but another service from them at a monthly cost MUCH higher then the website. So basically they sold me a car with no engine. If I were you, I'd find a reputable company to do business with. Unfortunately I paid 2 years in advance for a website I can't do anything with. It's sad that the law let's companies get away with ripping people off.

Date of experience: January 24, 2024
Tennessee
1 review
0 helpful votes
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There is some confustion arouond Google Workspace. In particuar, getting my email accounts setup. I received nothing from Domain.com in this regard.

Date of experience: January 23, 2024
Illinois
1 review
0 helpful votes
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The site "assumed" my password was not my password! It was a nightmare to correct.

Date of experience: January 23, 2024