NetworkSolutionsReviews 10,335

Noticing that the company provides WordPress services, I called to purchase technical support for my WordPress website. As Network Solutions and its parent, Web.com provide hosting services for websites, I made it clear I was using another hosting company and was told that wasnt an issue. Rather than getting what I called about, I was led on a glossy internet marketing odyssey. It started with SEO, Search Engine Optimization, theoretically used to improve site rankings. Everyone wants their site to rank high in searches. I was told I would first be transferred to an SEO specialist followed by a WordPress technician who would solve my technical issues.

Cutting to the chase, this was sort of a Yellow Brick Road replete with brainless people aimlessly wandering around. The SEO was not Network Solutions SEO solution, but placing you on Facebook. Obviously anyone can deal directly with Facebook for those services. When I explained that I was looking for their personalized service, I was told that was a different SEO. This went on for about 45 minutes.

Ultimately I was transferred to their WordPress guru who explained they couldnt provide the service as I was already hosted by someone else and would have to sign a new hosting contract with them. Had all of this been explained up front I would have saved over an hour of wasted time and bait and switch tactics. As it turns out, this company has a history of serious legal problems for misleading customers in which the FTC presided over a settlement. A leopard never changes its spots.

I got a call from Faith, their "junior agent," who refused to divulge any details, when asked, about what they charge, what they were truly going for, and wouldn't take no for an answer, after repeated NO's.
Then I got on the phone with their senior sales agent, Dennis, who continued to berate and belittle me, my companies performance thus far, and the work I have done to get my company built. He promised me results, then told me he couldn't guarantee anything, used every sales tactic in the book, insulted and shouted at me on several occasions. At the end of the conversation, he told me how, "He wanted to insult me further, but would end the conversation on a professional and polite note, so goodbye."
I can't say anything good about the interaction I had with either of their representatives.

Tito T. Shocked me... I was expecting the same old ten dollar an hour customer service attitude, but, received pretty much the opposite. He was extremely professional, exceedingly helpful; i. E. while I was explaining a need I had to help my prospective customers, Tito was online finding the solution. That was a site that offered legal assistance for timeshare purchases in every state in the country. We included that valuable link on my website. Additionally, Tito took his time in explaining possibilities and options available to me as a Web.com customer.
In short, when I hung up the phone, I felt as though I had taken on a valuable partner in my business and made a new friend simultaneously. A fantastic experience!

We met with Drew C. And he helped us understand our options from the business perspective. We had a couple of conversations and it was always as our schedule dictated. He sought to inform, rather than push a particular product or plan. Once we made the decision to invest in our website, we were connected with DeAnne S., a web consultant. She was really concerned with making sure that our story was represented and had a great idea about using a gallery to display much of the custom work that we have created. I truly believe that we'll be pleased with the result and our expectations of driving more business to us. Time will tell, but we are off to a great start, thanks to Drew, DeAnne and Web.com