NetworkSolutionsReviews 10,335

The one thing this company is very good at is billing. The work they do for an SEO service is not even close to the level of quality as their billing department. I own a company in Canada, CreteMaster.com and they cannot even understand that we have Provinces where they have States. They refer to the city, Canada, instead of the city, Province. For example, I could not get them to refer to Fredericton, New Brunswick instead of Fredericton Canada in keyword searches. Once I did get them to include a Province they referred to Charlottetown, New Brunswick instead of Charlottetown, Prince Edward Island (PEI). Here is a couple of examples from their monthly keyword report sent to me and this is after working with them for 6 months, "concrete jacking charlottetown new brunswick canada", "concrete leveling edward island new brunswick canada". This is just two of numerous examples of similar issues. They seem to be reluctant to correct information after they make errors on your website. My website still says I do concrete foam injection when I don't even do that service after numerous times of telling them it is incorrect. I could go on and on. I also hired them to do some Facebook Marketing for me. They go ahead and create a new Facebook business page where I had one already, and they knew it, and they even spelled my company name incorrectly. I basically got zero benefit but back to their billing department they were right on the ball with no consideration for me and what I got for the hard earned money they were taking from me. Don't give them a credit card number or they will use it. Also try to put a review on web.com website. Terry Avery, P. Eng. President, CreteMaster.com

Every time I have called in the representative has been very rude my boyfriend and I created a account for a business we were trying to start was very complicated called to cancel it being charged to MY credit card but they wouldn't let me cancel it and continues to take money from my account until my boyfriend gave them a call back to just say his name I had the phone number on file email everything to be responsible to cancel this account they are very unorganized and rude I do not recommend this company to anyone I was promised a refund because I finally canceled the services and they have not refunded anything and I am currently on the phone with them to get the refund since I'm being charged for a month I have not used I canceled my account before hand and they're not giving me it back. Pain in the butt

My website is basically down 4 times a month and its been going one for more than one year now and webs (webs.com) just cannot fix it. One time it was down 48 long hours, I was going completely nuts. If you want to use webs to built your website and to have them up and running it for you, let me tell you that they can help you build it but they cannot maintain it online for more than one week without having it down. Customer service, does not care fyi.

I wish I could give negative stars, because Register.com is not even worth a single star.

Since June 7,2019, I have been trying to reach Register.com about a domain that is no longer in use and to cancel any and all services for that domain. I tried calling Register.com on Saturday -- Register.com states very clearly their hours of operation for Monday thru Friday, and Saturday and Sunday -- they were supposed to handle calls until 10:00PM on Saturday, and I called at/around 8:30PM. After going through numerous prompts to filter or focus my customer service needs, I get a recorded message that they're closed and call back during business hours (and I DID CALL BETWEEN BUSINESS HOURS!).

Since the call didn't work out, I filled out their online support form and was given a 'ticket number' and read that it may take 24 to 48 hours for support to get back in touch with me. When I tried to check back about my 'support ticket', there was no 'support ticket' opened. So, once again, I filled out another support form, got a 'ticket number'. It's been over 48 hours and no one has contacted me. I am beyond aggravated and believe that basically I'm out $38.00 for a domain that is no longer in use and hasn't been used for several months.

Register.com allows you sign up for services online, but to cancel, you have to call, and then they NEVER answer. Really, I just think and believe its a way to screw people over and out of their money --- you know, give the customer the run-around long enough and they'll give up.

I will NEVER use Register.com's services again and I certainly will warn everyone to steer clear of doing business with Register.com. Awful customer service. Terrible, nonexistent support. NO communication. Horrible business ethics and practices. Register.com is a 'loophole thief'.

Anyone who reads this review, my most sincere advice -- do business with another company and save yourself the headache and frustration of dealing with and losing money to Register.com.

Web.com is the MOST INFURIATING COMPANY TO WORK WITH! I have no doubt they will quickly delete this post but it is pretty much what I would expect at this point considering they are the masters of passing the buck. I have had nothing but problems with Web as of late such as website being down and email not functioning. Each and every time I try to correct the problem, I cannot log into my account I have to submit and PW reset. Each time I call into Web.com it is a good 1 to 3 hours on the phone being transferred to another department who in turns transfers me again still but NO ONE can solve my issues. They just pass the problem (me) onto someone else. Do not even get me started on the logging in issue. The last time I tried to reset my password, it took 8 days before the password reset link come through. 8 DAYS? Seriously? Then to top it off, the reset never worked. I had to guess my password of the past to finally get into my account. Those I spoke with were never able to help me resolve this issue. I had to solve it myself. I feel like billing Web.com for my time on the phone with them. I will soon be moving my website. I know Web.com could care less since I am small potatoes but it is my prerogative and I will use. It.