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Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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I've created a website and I have a domain name, but it does not publish properly.
I've had to contact customer service every time Ive made a new purchase or tried to activate new services. Website is not user friendly
Hi Liz,
Thank you for your feedback.
DJ
Customer Advocate at Web.com
Domain.com has become my main domain registrar. Still a few left at the daddy, but those will be moved over this year. Much better overall experience here.
Hey Art,
Thank you so much!
DJ
Customer Advocate at Domain.com
This is my first time ever doing something like this, and was unsure how it would go. You have made it easy to navigate and when I did have an issue you were quick to answer my question and quickly resolved the problem.
Hi Melissa,
Thank you for your kind review!
DJ
Customer Advocate at Domain.com
I can't get my email I purchased verified because it is registered to namebright even though I purchased it through domain.com and all the extras including the email address. I called a helpline # and they originally said it needed to be done through namebright. I don't know how to do that. Then said give it up to 48 hours to be corrected. I received an email from domain.com to verify my email but no instructions on how to do that and no verification that the fix was made.
HI Teresa,
Give us a call and we can assist.
DJ
Customer Advocate at Domain.com
I can't do a thing with website builder. Nothing! Please help. I've paid you for hosting but nothing is being hosted!
Hey Larry,
Try giving us a call and we will help!
DJ
Customer Advocate at Web.com
I've not had much experience with your service beyond waiting for the provisioning of the domain purchased. I don't know what your purchase page said, but on the control panel it says this can take up to 24 hours. In over a decade, I've never waited more than 5 minutes for a purchased domain. Ever. It's now closing in on 24 hours.
Your purchase page needs to state this particular caveat very clearly.
Hey Wilford,
Give us a call and we can help!
DJ
Customer Advocate at Domain.com
Your site has become hard to navigate. In addition, other service providers provide free of charge domain privacy.
HI Jose,
Give us a call and we can help!
DJ
Customer Advocate at Domain.com
Logins sometimes don't work on first try, redirect to some weird page. Some of my historical payments also did not go through. I had to contact support.
HI James,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
Much of the time, your tools work poorly or don't work at all.
Hey Mackare,
Thank you for your feedback!
DJ
Customer Advocate at Web.com
It's good but it would help if you had a option to let us block spams and the large number of fishing e-mails etc.
Thanks
Hi Denys,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
Customer service has been exemplary, the web building feels clunky compared to other competitors.
Hi Trace,
Thanks for your feedback!
DJ
Customer Advocate at Web.com
I cant figure out how to make my products show up on my website
Hey Pashion,
Try giving us a call and we will see what we can do.
DJ
Customer Advocate at Web.com
75 minutes yesterday to buy a website transfer speaking to about 6 people and having to authenticate the account each and every time. If transferred from one person to another- I shouldn't have to authenticate. MANY times I am being told opposite things. "this hosting package will work" this hosting package won't work. "you need a new hosting package." "your existing hosting package is enough." "unlimited Mytime support 12 months for $199" "I can't sell you unlimited my time support for $199. You have to Buy the transfer for $174" This is ridiculous. Now my MX setting were changed but were not supposed to and I have no email for my company. And...no one has the old MX settings to change them back. "Please hold 1-2 minutes" 45 minutes and running at this point.
Hey Brent,
Try giving us a shout at [email protected]. We can help you there!
DJ
Customer Advocate at Web.com
Support was easy to use, quick in solving my issues. She was knowledgeable and professional. Thank you.
Hi Kerry,
That's great. Thank you!
DJ
Customer Advocate at Web.com
Just learning as a I go as I've developed sites before. Looks east and efficient.
Hey Renee,
You got this!
DJ
Customer Advocate at Domain.com
Didn't enjoy the lack of clarity
Like interaction with some staffs
Hi Ibikunle,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
Cannot manage domain name. Ticket: S-*******. It has been weeks. I *NEED* to be able to change DNS settings that are affecting email flow. Your site is broken.
HI Laurie,
Try giving us a shout at [email protected].
DJ
Customer Advocate at Web.com
Web builder could be simplified a bit more and more editing options
HI marg,
Thank you for your review!
DJ
Customer Advocate at Web.com
Always have issues updating card details, live chat doesn't work, can not seem to get any help elsewhere
Hey Michael,
Have you tried giving us a call? We are always happy to help!
DJ
Customer Advocate at Domain.com
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: I was working with a consultant from the Small Business Development Center when I began my business. She advised me to register my LLC and then to go to Register.com to buy the domain name before anyone else could. Later on, she suggested Register when I was looking for hosting.
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB


Hi Jennifer,
Try giving us a call!
DJ
Customer Advocate at Web.com