NETELLER

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NETELLER Reviews Summary

NETELLER has 142 customer reviews and ranks 189th in the Payment Processing category. Common review topics include customer service.

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Indonesia
3 reviews
4 helpful votes
Follow Andhi S.
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The worst service ever
March 3, 2017

I just try neteller and try to get my net++ card, they said wait until 1 month, 1 month i'am not get my card. I ask if they get proof if they sent it to me or no but they can't and i can't get my money back too. I know it's not much but still this neteller service is the worst.

Date of experience: March 2, 2017
Australia
1 review
7 helpful votes
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FRAUDULANT SCAMMERS!
December 8, 2016

Neteller is one of the worst scammers I have ever had contact with. They say they help with people scamming, HEY THEY ARE THE SCAMMERS. My daughter was caught up in a scam and her money was pending instead of doing the right thing and returning the money they gave it to the scammer instead. These people are the real gutter snips of the earth. DON'T USE THEM

Date of experience: December 7, 2016
India
1 review
9 helpful votes
Follow SAMPATH R.
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Dont trust in neteller
December 5, 2016

Hi All, i have worst experience with neteller. I have deposited *******amount and they have blocked my account and asking for extra verification.And there are not accepting the passport for validation.Be aware of neteller and dont lost the money.

Date of experience: December 5, 2016
Ecuador
1 review
7 helpful votes
Follow Pima M.
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Neteller is a big scam!
October 13, 2016

Neteller has the worst customer service, they just closed my account with no reason and I have money in and nobody can tell me how can I get my money back, I tried to login and this is what I get:
"Account closed
Your account has been permanently closed.
NETELLER is no longer able to provide service to this account."

I call their phones and the idiot that answered said that he cannot tell me the reason why my acccount has being closed, just like that and they just stole my funds.

STAY AWAY from them they are not honest!

Date of experience: October 13, 2016
GB
1 review
6 helpful votes
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DO NOT USE NETELLER
August 15, 2016

Neteller customer service is a joke, they ignore emails after chasing 5 times - no reply

Date of experience: August 15, 2016
VE
1 review
7 helpful votes
Follow Jaicer I.
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THE WORST CUSTOMER SERVICE THAT MAY EXIST.
July 9, 2016

They blocked the account without justification and I removed the card for supposed security. Has been a real problem because there is no way to mobilize my money. Support by email or call is the ball is thrown, they are irresponsible.

Date of experience: July 9, 2016
Germany
1 review
13 helpful votes
Follow Rachid L.
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NETELLER IS A SCAM SITE BEWARE THEY WILL STEAL YOUR MONEY
June 14, 2016

Neteller is a big scam site, they freeze your account for no reason (i had a neteller verified + i uploaded = my passport id+my driving license+ pic of me holding visa + phone verified+adress verified... etc)

They froze my account with no explainations, and they will never give back money

AVOID NETELLER = ITS A BIG SCAM SITE

Date of experience: June 14, 2016
Bangladesh
1 review
9 helpful votes
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International Bank onlin
June 13, 2016

Actually suddenly my neteller account is temporary disabled i don't know why, my account was not verified but I know everything about my account please can you help me how can i activities my account my neteller account is " *******@gmail.com.fist deposit amount 138 USD dollar. Help me neteller id signin. Whit is email member security of nrteller membersecurity.

Date of experience: June 12, 2016
GB
1 review
6 helpful votes
Follow Al D.
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Don't Fall for Neteller/Skrill people! DO NOT trust them!
June 10, 2016

Neteller/Skrill are operate under Paysafe Financial Services folks. After experienced them 1st hand, their attitude & behaviour are slippery as an eel!

I had a BAD one w. Skrill. They do work up to a point but they don't intend to serve honestly & they'd rear their ugly head in due time w. Underhand stealth ways to steal yr. Money. Skrill blocked my a/c but didn't admit it. (They don't like small amount depositors.) I got CHARGED for withdrawing my money to close the a/c, although it was Skrill that caused it! If u do have a dormant a/c w. Skrill, be warned to close it or you'll get charged!

With Neteller I haven't even got started, I made a deposit, they declined it but plead ignorance of such a deposit was made & yet not bothering to ring their own bank manager to check it! It has been 2 months now & them useless 'Neteller Team' is not replying/acknowledging my emails! Everything seems to fall on deaf ear. Don't waste your time waiting for their reply, complaint & REPORT them the soonest when u smell a rat. DO NOT let these nameless gangs steal your money, no matter how small the amount! They are worming it folks!

Date of experience: June 10, 2016
GB
10 reviews
13 helpful votes
Follow Kan B.
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Bad
May 11, 2016

I added funds via Bitcoin and have no access to it. I can't spend it, withdraw it via ATM or anything. I have a positive balance but have no access to funds.

I called up their help line and I've been told that I can only spend bitcoin funded cash at some of their selected merchants (mostly casinos). Also I cannot withdraw it to the bank account!

The only way to have the money refunded is to close an account... WTF?

Date of experience: May 11, 2016
GB
1 review
6 helpful votes
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Neteller practices are dubious
May 5, 2016

I'm getting a lot of ticket reference numbers from every email I sent to them, they, on their automated emails which says it'll reply within 1 business day DO NOT do so but ignore you & just let you hang! Can't AFFORD to keep ringing them as it turns out they'll just have you WAITING in a queue forever! You can try the chat online, & there'd be a queue there & the useless staff (if they're genuine) can't help you much even if you get there!

By the way, if you do have a problem with them, sort it out asap ( if that's even possible without leaving you with some sort of losses!) & TERMINATE your a/c speedily. If you leave it open/idling, they'll CHARGE you for that! A bunch of grabbers working there!

It's safe to say NO person from Neteller or Skrill would dare to be responsible enough to give their FULL NAME or stick their dirty, greasy neck out to refute what it's been said about their sneaky practices. They're snakes & they know what they're up to!

Date of experience: May 5, 2016
India
1 review
7 helpful votes
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Neteller has scammed me off 1100 dollars
April 25, 2016

I am giving five stars so that it shows on top, Neteller is a company that is completely linked with the online poker scam. To mask the transactions as legitimate which are nothing but money laundering into illegal activities from unsuspecting online poker players and casino players who will 100% lose all the money they deposit.

So I basically was playing some live casino games and I turned a small amount of money into 1100 dollars and because neteller wanted to keep this money for themselves and spend it on the who res they pretended they transferred my money to my bank account but it has been 2 months and there is no sign of my money.

They do not respond to emails, the agents have no idea where my money is, I had a verified account with them.

Date of experience: April 25, 2016
India
1 review
9 helpful votes
Follow Rahul s.
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Very bad service of neteller
April 22, 2016

Presently have a Neteller account which I verified by sending copies of my bank statement, card validated and ID card. Since november my status has been verified on my 'account page' now suddenly I got an email from Neteller stating that my account has been 'temporarily disabled' because I exceeded my funding limit! Since opening this account 5 months ago I have had a total of $1000 (all transactions) in money movements. When I contacted support via telephone, who although works for Neteller is unable to give clear answers about anything, an agent told me to take a picture of myself holding my ID card. So after sending this pic. Which I took using my webcam and a clear photo I had of the same ID card I got an email stating that the image is too blurry. Apparently, these thieves are trying their every best to rob you and make it seem like it's your fault. How the hell am I suppose to take a picture of my face with my very tiny ID next to it and all the letters should be clearly visible and not to mention a very clear pic. Of the ID alone was already sent? Anyways, I tried to do this with my camera and after taking many 'blind' shots with my camera in one hand just aimed at my face and my ID next to my head I managed to get a shot that was readable. Lo and behold, I get an email stating that they cannot 'verify' the document. What bulls**t, no reason of why but that I have to send another form of ID and guess what, I have to take an 'idiot' and impossible pic again of my huge face (compared to the size of the ID) with the ID next to it and all those tiny letters clearly visible! So I went through this crap again and after almost one hundred pics, have sent off one that if you scroll around and increase the size could read the letters on the ID, plus totally clear shots of the said ID. This is the first time I have ever gotten this kind of request and I am wondering if anyone has experienced such a request from any normal, non-criminal bank or organisation. I am still awaiting Neteller's response. I am so angry now.

Date of experience: April 21, 2016
Illinois
1 review
8 helpful votes
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Do not use neteller
April 8, 2016

Opened my account they got there money plus fee it was on my card but i could not use card was always declined. I have not gotten my money back do not use they steal your money and you can not get it back

Date of experience: April 8, 2016
Nigeria
1 review
12 helpful votes
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Thank God I have not put my money
March 22, 2016

Thank God I read this reviews on Neteller before I put my money there. I just opened an account today, but alas I am going to close it immediately with these fraudlent reviews on neteller. Period!

Date of experience: March 22, 2016
Brazil
1 review
11 helpful votes
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Netteler is scam, support scammer!
February 11, 2016

My history with site is poor!

I have lost $150, I have entered contact to complais, no resolve my problems and get part of ToS and said that can't recover money...

Your money not secured!

SCAM SCAM SCAM, stop use Neteller! He support scammer!

Date of experience: February 11, 2016
Canada
1 review
3 helpful votes
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Data Miner. STAY AWAY - FAR AWAY
January 25, 2016

Used their product; tried to raise limit - unsuccessfully via telephone, online, and through obtaining code via bank since SEPTEMBER 2014. Was notified of non-usage fee about to occur - tried to cancel card ( don't want or need it anymore); met with inane info requests. Telephone support consists of an illiterate based out of Calgary. STAY AWAY.
EDIT: AUG. 2016; Received email explaining how there will be "fee adjustments" to my CANCELLED ACCOUNT. ( Can't make this s*** up, - unreal.)

Date of experience: January 24, 2016
Florida
1 review
12 helpful votes
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IIs this company been check by Interpol?
January 21, 2016

After reading all comments about this company, I wonder if there is an investigation or the police is taking actions against this fraudulent corporation.

Date of experience: January 21, 2016
GB
1 review
12 helpful votes
Follow Peter G.
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Neteller stole my money
October 22, 2015

I tried to take out my money on several occasions unsuccesfully.In the end after admin charges, £16 left. Then to take that out, cost me £5

Date of experience: October 22, 2015
Australia
1 review
8 helpful votes
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Neteller BAD BAD BAD, OUT OF POCKET
October 14, 2015

I joined NT as it was suggested by a gaming site ( spin palace UK) because the only way to collect my winning and get it transfered to my account ( Australia) is via one of these scamming sites.
Facts: Help and support have no idea regarding the core of the company and can only tell you what you already know.
My current withdraw time is NOW 15days, ( site says 5-10 business days). My last transfer took 4 days.
So now they want a copy of my private details again BANK statements to make sure i haven't received funds...
OUT OF POCKET: because of this messing about i will probably get my money in another 10days, so basically close to 1mth for a transfer. Also my account overdraw fees just makes me a bloody loser.
My account is verified, my bank account is the same. I bet they got $15 processing fee instantly.
Really made.

Date of experience: October 13, 2015