NETELLER

Check out our latest communities fighting
AI scams on Reddit and Facebook

Our reviews monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

NETELLER Reviews Summary

NETELLER has 142 customer reviews and ranks 189th in the Payment Processing category. Common review topics include customer service.

Write a review
Reviews that mention popular topics
Romania
5 reviews
17 helpful votes
Follow Vale P.
Unfollow Vale P.
Share Review
Report Review
Bull$#*!ters
December 12, 2020

I used to sell digital goods and used Neteller as one of my payment methods. One day I made two sales. It just so happend Neteller reversed those transactions only after I made the delivery. When I asked why, I was told because of security reasons. Then they said my customer funded his account by a credit card he wasn't allowed to use. Now I'm thinking that since my customer funded his account using a credit card, he must've typed in his NAME when he used the card. And if the name on the card was different than his name used on his account, Neteller should've denied the funding or at least put the funds on hold for a while, not let him spend his money just to take it back from its customers. Or is it what it really happened? So after they called that guy a fraudster, they said to have given him the money back. THAT IS BULL$#*!! Now I'm 700€ worth of goods short. It wouldn't have bothered me if I haven't had to buy the products in the first place. These kind of companies shouldn't be allowed on the market.

Date of experience: December 12, 2020
Australia
1 review
1 helpful vote
Follow hadi A.
Unfollow hadi A.
Share Review
Report Review
If you want lose your money open Neteller account
December 2, 2020

DISPOINTED
IF YOU WANT TO LOSE MONEY. OPEN ACCOUNT
ITS WORSE EXPERIENCE I HAD WITH TRANSFER ONLINE MONEY
DONT LOSE TIME AND MONEY

Date of experience: December 2, 2020
NL
1 review
2 helpful votes
Follow Ricky J.
Unfollow Ricky J.
Share Review
Report Review
High Commissions Low Credibility
November 25, 2020

They just closed my account without explanation before or after their action. I have been long termed customer and VIP member. Think twice before using scammers. Better move is dont even think about using SCAMMER NETELLER.

Date of experience: November 24, 2020
Greece
1 review
1 helpful vote
Follow bill n.
Unfollow bill n.
Share Review
Report Review
Scam
November 6, 2020

I made an account, i add money in 50€ 1,5€ tax, i try 2 days to verify account, when i verifyed i try trasfer money on other neteller account, after many tryes they inform me that i cant because i have mastercard. SO, after a long time i decide to take back my money, they wanted prove that is my bank account they sent me 0.30€ and i wait to see it on system one day. I saw it i verify my bank account and when i take out my money, from 50€ i get back 39.90€ they took me 12€ taxes for nothing. THE WORST MONEY TRANSFER SITE. THANK YOU.

Date of experience: November 6, 2020
India
1 review
0 helpful votes
Follow Abhisek R.
Unfollow Abhisek R.
Share Review
Report Review
Looting money with casino together
November 6, 2020

They are just looting money, these motherfu... Tied up with casino. Never ever put your money here. But still gamling sites show this as a payment option... very bad... you guys will soon shutdown... I will file a fir...

Date of experience: November 5, 2020
Australia
1 review
1 helpful vote
Follow Lettie D.
Unfollow Lettie D.
Share Review
Report Review
Stealing daily amounts of $ Never joined!
October 23, 2020

This company is repeatedly taking money from my account - so far 26 times in three days! Totally fraudulent! Also operate under the name Skrill.

Date of experience: October 23, 2020
Bangladesh
1 review
8 helpful votes
Follow Abid H.
Unfollow Abid H.
Share Review
Report Review
In one word (Scammer)
October 2, 2020

I'm using neteller over 7 years. Neteller closed my account without any reason. I have 6422$ on my account. Neteller want to refund me from 2 months, but they didn't do it. Now they are saying there is no account using my email. I sent a ton of mail with screenshot of previous 10 transaction, neteller account ID, but they stopped giving me service. They are F*******king scammer

Date of experience: October 2, 2020
India
1 review
0 helpful votes
Follow Prabhat K.
Unfollow Prabhat K.
Share Review
Report Review
Account balance didn't get updated and account disabled
September 3, 2020

Added 10$ to my account then updated personal details for account. Now my account has been suspended.

Date of experience: September 2, 2020
India
1 review
3 helpful votes
Follow Sebastian W.
Unfollow Sebastian W.
Share Review
Report Review
These are fraudulent, stay away
August 31, 2020

I opened an account in India and transferred 2000 Rupies on it, to use their virtual credit card.
Without any reasons they declined by perfectly valid address verification and ID documents and kept the 2000 rupies as administration fee.
I recommend everyone NOT TO DO BUSINESS WITH NETELLER EVER.

Date of experience: August 31, 2020
Bangladesh
1 review
4 helpful votes
Follow Abdul M.
Unfollow Abdul M.
Share Review
Report Review
They are Cheat
August 17, 2020

They doing Harassment to people and when people deposit money then they close account... they are cheater

Date of experience: August 17, 2020
Bangladesh
1 review
5 helpful votes
Follow Mir K.
Unfollow Mir K.
Share Review
Report Review
Biggest Scammer of 2020
August 14, 2020

I use neteller for 5 years but in 2020 they closed my account with a reason that I used fake documents, which is very funny and illogical excuse. Even if it is true I used account with dake documents for 5 years lol.
They never notified me before making my account limited. My wife was in hospital. I needed emergency money but they did not allow me to withdraw. Moreover, they closed account and took €150 as an administration charge.
It is very disappointing. They make profit with our money, they provide salary to neteller employee with our money. We are customer not begger. I wish Neteller bankrupt soon

Date of experience: August 14, 2020
Bangladesh
1 review
1 helpful vote
Follow Khan K.
Unfollow Khan K.
Share Review
Report Review
Neteller is a biggest scamer money wallet company.
August 12, 2020

Teller is a biggest scamer money wallet company. I lost my money. Neteller close my account with out reason

Date of experience: August 12, 2020
Bangladesh
1 review
1 helpful vote
Follow Jamshedul I.
Unfollow Jamshedul I.
Share Review
Report Review
$#*!ing site ever...
August 7, 2020

Too bad. There is no opportunity to speak directly to the helpline. Replies too late for mail. Disgusting.

This problem is happening again now.

Date of experience: August 6, 2020
Poland
1 review
7 helpful votes
Follow Badri P.
Unfollow Badri P.
Share Review
Report Review
Neteller is Scam
June 24, 2020

As I have heard, Netelle do not have any Georgian clients, you do not have contracts with Georgian banks and you have no idea what the required documents look like in Georgian. But despite of Neteller gives people permission to deposit money and than immediately blocks the account, to prevent deposited money from withdrawal. It is clear why people like me write about Neteller that Neteller is a fraud and scam company.

Date of experience: June 24, 2020
AE
1 review
2 helpful votes
Follow Shekinah N.
Unfollow Shekinah N.
Share Review
Report Review
Honest review from an Expert
June 11, 2020

Neteller is the worse website you ever want to use in your life. You will get your money stuck and it will take a an herculian task to get your money out. They are a small company, yet they make it so hard for you to transact at al, all in the name of security as if they are the most secured. RUN FROM THEM PLEASE!

Date of experience: June 11, 2020
New York
2 reviews
0 helpful votes
Follow robert g.
Unfollow robert g.
Share Review
Report Review
Scam charge back
June 1, 2020

His year has been ups and down for crypto world. Whole lot of exit scam in the world of crypto
This year when I invested all my life savings with high expectation. I was disappointed because i was scammed all
With out the help of I would've been devastated all through. Well, learnt my lessons not to invest what you cant afford to lose. Thanks for helping me in retrieving my funds and bringing justice to these
They could give you tips on legitimate platform to invest with
Contact Assetrecoverynow.co

Date of experience: June 1, 2020
Sri Lanka
1 review
2 helpful votes
Follow Atif S.
Unfollow Atif S.
Share Review
Report Review
SCAM
June 1, 2020

I was using their service for a period of 6 - 8 months and suddenly they decide to permanently close my account without the funds been given back to me. I had this issue at the start when there used to be transactions on my account, but after all the explanation and proof of what I used the account for, they let me have my account back. I also asked them if I should not continue to use neteller for this purpose, and they clearly gave me the green light on using their platform. After alot of emails and discussion with them, I realized that they are a scam. I suggest to use other better platform with lower fees.

Date of experience: June 1, 2020
Austria
1 review
2 helpful votes
Follow Dragan S.
Unfollow Dragan S.
Share Review
Report Review
A disaster!
May 30, 2020

Stay away from them as much as you possibly can! Their platform works seldomly, only on some of browsers, the process of account verification is a nightmare and their customer service comes down to template e mails and crap excuses. Do not use Neteller!

Date of experience: May 30, 2020
Pakistan
1 review
1 helpful vote
Follow Muhammad H.
Unfollow Muhammad H.
Share Review
Report Review
Neteller is 100% Fraud
May 30, 2020

My 50 Dollars got vanished. Even i am unable to open my account after i claimed. Please avoid this type of paying systems.

Date of experience: May 30, 2020
Belgium
1 review
12 helpful votes
Follow Svetoslav M.
Unfollow Svetoslav M.
Share Review
Report Review
Scammers
May 21, 2020

If I could, I would give them -1 stars.
They are totally a scam. The long story short- they stole my money.
I am creating a community of people frauded by Neteller, and I am planning to bring in the court a very big collective case against them. If you are also scammed, please conact me at *******@gmail.com

Date of experience: May 21, 2020