NETELLER

Check out our latest communities fighting
AI scams on Reddit and Facebook

Our reviews monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

NETELLER Reviews Summary

NETELLER has 142 customer reviews and ranks 189th in the Payment Processing category. Common review topics include customer service.

Write a review
Reviews that mention popular topics
Nigeria
1 review
0 helpful votes
Follow Chineme W.
Unfollow Chineme W.
Share Review
Report Review
Fraudulent
October 2, 2021

After signing up for neteller to fund my olymph trade account, I deposited and didn't use all the money in my neteller account. After several months of inactivity, this company withdrew all my funds stating that it is Inactive account levy. I regretted ever signing up. My God will judge this guy's. They are criminals and fraudsters.

Date of experience: October 2, 2021
Ireland
1 review
1 helpful vote
Follow Mihai O.
Unfollow Mihai O.
Share Review
Report Review
If I could give 0 stars
September 23, 2021

Terrible customer service no support. Charging for deposit and for windraws. Account gets temporarily blocked often. You can deposit when you want but my God when you want to windraw your money it takes you weeks with checking again documents you ve already sent and you need to argue getting your own money back besides the massive fees that they are taking anyway. No one gets back to you with anything. No words

Date of experience: September 23, 2021
South Africa
1 review
0 helpful votes
Follow nhlegani J.
Unfollow nhlegani J.
Share Review
Report Review
Team of Scam
September 16, 2021

They scam me my money they don't want me to withdrawal why mara because I money in my account scam. I want all people Nou that Neteller is scam company

Date of experience: September 15, 2021
Romania
1 review
1 helpful vote
Follow lasda a.
Unfollow lasda a.
Share Review
Report Review
DON'T TRUST NETELLER
September 15, 2021

AS SOON AS I WANTED TO WITHDRAW SOME MONEY ( BELOW THE LIMIT THEY MENTIONED) THEY RESTRICTED MY ACCOUNT

2 days after i wrote the above review, and messaged PokerStars that i will report them to the local authorities, i got an e-mail that my NETELLER account has been successfully approved. Well, strangely, 2 minutes before i got the approval for my account, i got another e-mail from NETELLER that my account verification has been rejected. I think... PokerStars owns NETELLER.

Date of experience: September 15, 2021
Qatar
1 review
2 helpful votes
Follow haitham m.
Unfollow haitham m.
Share Review
Report Review

Neteller is big scam bank, please safe your money with any good bank and don't use Neteller and they will block your account anytime without reason and they will not answer your mails and take your money as they did already with me, as you see in the attached picture they asked to take my money Crypto and they block the Crypto option in my account

Date of experience: September 9, 2021
Kenya
1 review
0 helpful votes
Follow Andrew A.
Unfollow Andrew A.
Share Review
Report Review
ABOLISH Neteller - NEVER deposit your cash with them
September 9, 2021

These guys are out to swindle people of their hard-earned money. Ask yourself, why is it so easy to open an account and deposit money, but when you want to withdraw YOUR money, they start talking of verification?

I submitted my government-issued ID and official Bank Statement, yet they refused them. And the documents are listed under their list of acceptable documents. When I raised the issue with them, they started their usual round of system-generated mails that don't assist in any way. Do they expect me to forge documents so that they accept them.

For the sake of your peace, DON'T NEVER use NETELLER for online transactions. You better stick with PayPal

They FINALLY CLOSED MY ACCOUNT with hundreds of dollars in there. If anyone knows how I can REPORT NETELLER to the FINANCIAL CONDUCT AUTHORITY please let me know. We need to #AbolishNeteller

Check my twitter handle. I'm soon starting this campaign to teach them a lesson

Date of experience: September 9, 2021
GB
1 review
0 helpful votes
Follow Valentina V.
Unfollow Valentina V.
Share Review
Report Review
Neteller is a scam!
July 29, 2021

This is an absolutely fraudulent company. After I transferred funds from my bank account to Neteller, they suspended my account and requested additional verification. I sent the requested documents, but they closed my account and took my money.
No explanation, no money.
Neteller is a scam!

Date of experience: July 29, 2021
India
1 review
0 helpful votes
Follow anil Kumar k.
Unfollow anil Kumar k.
Share Review
Report Review
Fake Appp
July 26, 2021

Bul$#*! site they don't have any response after dipositing money. Big cheatters please don't try to invest on such sites. This is fake and you will be fooled after disposing money. No use

Date of experience: July 25, 2021
Australia
1 review
3 helpful votes
Follow Matt E.
Unfollow Matt E.
Share Review
Report Review
NETELLER AND SKRILL SCAM ALERT!
June 19, 2021

After you deposit your money, they instantly restrict your account for their FAKE ID verification process! Their excuse is that the relevant department is reviewing your document which not true. I was waiting for them for them from May 2021 to give me access to use my fund or refund my money. Although I sent them all the documents they asked, they never opened my account! I contacted them numerous times both via email and phone and they give you the same answer. DO NOT TRUST NETELLER AND SKRILL!

Date of experience: June 18, 2021
India
1 review
4 helpful votes
Follow Vikas K.
Unfollow Vikas K.
Share Review
Report Review

I have been another victim of Neteller. They directly closed my account permanently. I had successfully verified my ID and also I was using their mobile App. But they directly closed my account permanently.
But the main problem is that They will not give me my money back, It's around 20$. I did just created my new account and due to some reason, I have deposited 20$ in my Neteller account.
Neteller should try to add their users not block them permanently.
Really Neteller is a scammer.

Date of experience: June 7, 2021
Malaysia
1 review
0 helpful votes
Follow Bak D.
Unfollow Bak D.
Share Review
Report Review
SCAMMERS NEVER USE THEIR SERVICES AVOID THEM
May 14, 2021

I have deposit money to my account and I would like to use it to pay online but it's stating that can't used and contacted customer service no answers, even withdrawn is impossible it's saying max 2.25usd
And 12.5 minimum
No logical

Date of experience: May 14, 2021
Bangladesh
1 review
0 helpful votes
Follow Tanvir H.
Unfollow Tanvir H.
Share Review
Report Review
Neteller is scam site
April 23, 2021

Paysafe is scamming money all over the words. I have been using my neteller account for more than 4 years. But 2 days ago suddenly i received a mail from neteller that your account is restricted. Then i submitted my documents to reactive my account. Then i found they have looter 130$ From my account. They says its their administrative audit fee. What a scam it it. Neteller is a site which takes 3% fee in all transaction. That cuts 130$ as audit fee! Also as per their term 16.3 they were supposed to give a notice of two months but i did not get any warning. When i sent the screenshot of their term Again they asked for documents anr they approved but my account was restricted and the next day they asked me to withdraw my remaining funds vaia bank. Same happed to my skrill as well. So i would request everyone not to use pay safe service. They will scam your money trust me. And if anyone from uk has the ability then please file a case against this fraud site. Thank you.

Date of experience: April 23, 2021
AE
1 review
0 helpful votes
Follow darren a.
Unfollow darren a.
Share Review
Report Review
Please avoid neteller
March 30, 2021

This company is a scam when you deposit money they will restrict your account and they dont have costumer support. If you dont want to say goodbye to your money avoid neteller.

Date of experience: March 30, 2021
Ireland
1 review
2 helpful votes
Follow Frank R.
Unfollow Frank R.
Share Review
Report Review
Avoid at all costs
March 14, 2021

PLEASE AVOID!
Took money for a payment and then mysteriously said "address details do not match seconds later" Money gone from my account and marked as "pending" for weeks. Not gone to pay the bill and not in my account either! Just vanished into the Neteller cloud. Emailed customer care numerous times and no response. This is NOT. A serious company and I would not recommend you transferring any money here! AVOID

Date of experience: March 14, 2021
Philippines
1 review
5 helpful votes
Follow Prometheus N.
Unfollow Prometheus N.
Share Review
Report Review
It's a scam
February 17, 2021

I have been an another victim of neteller. They restricted my account out of nowhere then when i message them that i would like to get my money off their app. They give me some bull$#*! excuse. Do not Use neteller this company is scamming people. Out of their own money. I'm still sending them message but they don't even bother replying. I am warning you guys save your money and don't use Neteller.

Date of experience: February 17, 2021
Brazil
1 review
0 helpful votes
Follow Arthur O.
Unfollow Arthur O.
Share Review
Report Review
They just blocked all my money
January 23, 2021

They just blocked all my money for doing transactions with another neteller accounts. And all involved sports betting sites, like they say they accept. I know they must look like they are trusted... But think twice. With no reason they just like that take all the money you win at your bets. You don't want bet two times.

Date of experience: January 23, 2021
AE
1 review
0 helpful votes
Follow Stap D.
Unfollow Stap D.
Share Review
Report Review

Hi. Getting accounts closed or restrict with funds it's a big disappointment.

However I have successfully beem withdraw from many closed neteller and skrill.
Now I'm whiling to offer my services to other who struggle to withdraw money from their closed neteller or skrill. Please contact me I can help u withdraw from any closed or restrict neteller or skrill any county.

Also my integarm usename https://t.me/groupadmi789
Email. *******@gmail.com

Date of experience: January 18, 2021
GB
1 review
2 helpful votes
Follow Jacqueline P.
Unfollow Jacqueline P.
Share Review
Report Review
Neteller is a complete fraud!
December 24, 2020

Like others, I deposited funds into my supposed account with Neteller on account opening.

Neteller then spent days sending emails to me asking for KYC documents that we had already loaded to their website. Eventually Neteller accepted our documents as "verified" and sent an "account verification" email.

Then, surprise, surprise, they sent another email stating the account was still "locked". They asked us to produce a statement for a debit card that does not exist. They also asked for our debit card number.

Clearly, we couldn't produce a statement for a card that doesn't exist, nor would we provide our debit card number. They then refused to fund our initial deposit until we provided them with a document that doesn't exist and our debit card number.

When we refused they just cut the call off.

We have reported Neteller's conduct to our bankers and are going to take it up with the UK regulators. We will have our funds back!

Don't go near Neteller they are fraudsters who use the very sensible KYC process against you and to their criminal benefit.

Date of experience: December 23, 2020
Bangladesh
1 review
1 helpful vote
Follow FORHAD P.
Unfollow FORHAD P.
Share Review
Report Review
Neteller is a scammer
December 15, 2020

I can proof that neteller is now scammer.
See my attachment. If blocked your account they will not refund your balance.
Neteller has blocked my account and for refund they ask documents. I have given my all documents in several times. Finally they accept my documents. Now they don't refund. See they attachment

Date of experience: December 15, 2020
Bangladesh
1 review
0 helpful votes
Follow Md T.
Unfollow Md T.
Share Review
Report Review
Chit
December 13, 2020

Don't use neteller. I have 500 usd cut 150 usd in my neteller I don't know why this is transaction fee

Date of experience: December 13, 2020