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Should have read the reviews on this site before placing an order with them - color me stupid. I have now dealt with them twice - the 1st time & the last time. Placed an order for a ring on October 18th & was told it would be 2-4 weeks to be shipped. Here we are going on 8 weeks with no item received. Tried corresponding with their help desk & was finally told the ring was shipped out, are no longer in stock & they will post a "store credit" for another purchase. The last thing I would want is to place another order with them. I have asked them to issue me a credit on my credit card but doubt that will ever happen. As indicated in earlier posts, 1 star is least I can give them but a -5 would be more appropriate.
LONG STORY SHORT:
Ordered two items within a week of each other; first item NOT what was pictured, second item arrived broken. To date, have contacted nCrowd AND groupalicious several times each over the course of the last six weeks. Have not been refunded a dime, continue to get generic replies to my emails. I make a statement or pose a question or request, and the reply is nothing close to what was written. Have never had a problem with GROUPON or AMAZON local, will NEVER do business with anything remotely related to groupalicious or ncrowd. They care more for the few bucks I spent, than trying to KEEP a customer; their CUSTOMER DISSERVICE speaks volumes. BUYER BEWARE!
If only there were a negative star rating...
Aweful aweful customer service - took forever to respond, unreliable sellers on that site e.g. wemassage.ca that takes forever to respond as well. STAY AWAY!
Ordered something from Teambuy and ncrowd acquired it and refused to honor any buys before September 22nd. Stay far far away from both companies... they will rip you off. I only paid $20, which is probably little compared to others. Like some say... probably all the same companies, just changing their name. I haven't bothered to check the court rulings... not worth my time.
Dear Valued Customer,
On Monday, September 22,2014, the sale of Couch Commerce, Inc., the parent company of TeamBuy.ca and DealFind.com, to nCrowd Commerce, Inc. was approved by the Ontario Superior Court of Justice in Bankruptcy and Insolvency.
We understand that many TeamBuy and DealFind members have recently experienced problems with product delivery or vouchers that local merchants have refused to honor due to lack of payment. While we cannot resolve those issues for you due to the fact that they occurred prior to our involvement, we do encourage you to contact your bank or credit card issuer to dispute the charges.
Also, we would like to extend an EXTRA 20% Off Discount Code to you as an introductory good faith gesture on our part. Please use the discount code BIENVENUE20 at checkout to receive an Extra 20% Off ANY AND ALL purchases you make with us through Friday, October 31st.
Lastly, we want to give our personal assurance that we will always work tirelessly to connect you with only the best merchants in your city and to bring you new, reliable and exciting product offers and travel experiences each and every day.
Sincerely,
Brian Conley
CEO
