Natwest.co.uk

There's nothing like the feeling of watching your money — nearly $1 million — slip through your hands because of a lie dressed up as a crypto "bank." I broke down. Then I got up. Somewhere in the noise, I kept hearing about a group — not mainstream, but effective. People call them different things, but if you're listening closely, the name Urfa_io tends to surface — often half-whispered, always with respect. They didn't save me. They gave me a way to save myself. Don't wait until it happens to you. In crypto, trust should never be given freely. And recovery, if you're lucky, wears a very quiet badge.

At the beginning of July 2023 I was informed that fraud had been attempted on my account and to call them to confirm some transactions, little did I know that this would turn into such a farce; I was told after answering an extraordinary amount of questions, that I had failed and to go to a local branch with id to have the account reopened as now the account is blocked; I have not done this as I think I did not fail, and have asked them to provide evidence of this which has not been forthcoming; since then I have had several text messages and automated calls asking to contact to confirm transaction I have called at least four times but have got nowhere with them, I have been repeatedly asked for the long card number and when I finally refused the call was terminated by them, a woman repeatedly asking whether I wanted to end the call until I asked her if she wanted to end the call as it looked suspiciously like she wanted the call to end, which finally she did, a guy stating that what he wanted to do was go through transactions, and when I asked will the embargo on my account be lifted, he just repeated what he wanted to do until he closed the call, and yet I am still receiving test messages, despite the account being effectively closed for all intents and purposes, funnly thing is I was slowly closing the account anyway due to this bank blocking an online purchase, which left myself wondering, from that point on, whether this purchase or that purchase will be blocked, funny thing is with the new bank I bought what was blocked by natwest; any way at least initially, I am taking all the complaints I have made to the financial ombudsman; I presume that natwest must have thought that I had no other means than the money in that account, little do they know.

They then went further, I got of of the situation above by acquesing to their demand, but then immediately they, as I requested a refund for one fraud transaction, sent an email stating my claim was successful and the money would be refunded, then they refused, not in so many words to honour that undestanding, and on top of that I have had the account once again disabled for i dont know what - so today I have sent the debit card back and closed the account.

So after five months of blocking the account, they then within 2 weeks reblocked the account - all on the whim of a call centre staff membar.

Nothing but aggrevation all the way through.

I took out a joint mortgage with my boyfriend.

Without my knowledge Nat West facilitated my ex boyfriend in two further mortgages by releasing equity on a joint property to an unemployed man.

Money was transferred into his current account.

I was working full time, had no idea that NAT WEST could do any of this without a conversation or permission from myself.

I've been told the paperwork is missing: several times: then it's found when I ring up: then it's missing again. How about accepting fault & relaying me for the mistakes I did not make.

I signed nothing, had no knowledge or conversation about my mortgage being doubled- this is a financial abuse.

Nat West are corrupt.
I was given no choice in repaying my ex partners debts to Nat West because my name was on them!

The attitude Women are up against is chauvinism at its finest.
He was the 'man' in charge of my finances.
Bizarre practices to exclude women from debts being raised in their name.

There was no chance I would have sanctioned or agreed with any of these loans on my house: I could barely afford the mortgage & bills, being the only bread winner for 8 years.
Why did NAT WEST exclude me from such a life changing conversation.

Nat West - stone walling - losing paperwork is when convenient - I have a copy of my ex boyfriends correspondence. - note I'm not mentioned by him & the money was credited into his vector account (ie his personal loan at HSBC ;)