Nasty Gal

I ordered my items with nasty gal to be sent to an old address. Once I realized my mistake I immediately went to email them to change the address. I cannot understand why they could not do that. Long story short they told me to collect the parcel. How? Horrible customer service. I need a refund or a new order placed. I'm paying for something I cannot pick up. How can I place a return for something I did not receive? Any other company would have corrected the address or let me cancel.

I purchased some sandals, boots, and a pair of plaid flare pants. The sandals and boots were of lower quality than what was pictured on the website but still wearable. The pants, however, were a different story. Initially, they sent me the wrong item, which I shipped back at no cost, and the "correct" item was promptly shipped out to me. Once I received the pants (tag matches the product listing) it was very clear that they were not the same pants in the picture. The color, pattern, fixtures, and fabric all appear quite different - and of lower quality than the picture. I'm very disappointed and I will never shop here again. This is false advertising and even at 33 CAD it's far too expensive for something with lower quality than SHEIN.

Do not purchase from this company unless you quadruple check your order. Their customer is by far the most horrific I've experienced by any brand. Their site switched my billing and shipping address which I noticed immediately after the order was placed. They refused to change the address or cancel the order and offered no help and said it was my problem.

Literally who decided to let this CEO price the items at that price with THAT quality? Spend a large amount more than I did on SHEIN, (and Shein is better) and the items still sucked. Plus they make you pay for shipping ($12) for not even fast shipping, mine took over 2 weeks but I've heard worse and return shipping for their $#*!ty clothes. C'mon guys, if you're gonna charge a lot at least make it worth it like? All my friends and I do NOT approve. Get it together.

Scammed. The worst customer service I have ever received on 2 occasions. Bought my usual size 40 jeans but they were way too tight so I ordered size 42 but although it said 42 on them they were exactly the same size. Trying to explain that to them was impossible even with photos. Sent both jeans back in the same bag along with a top (save the planet and all that) and they only refunded me for one pair of jeans. Big long exchange of emails about that and when they finally understood they insisted I wait another while for the other jeans and top to be refunded. Needless to say I never got a refund for them. I will never shop there again. Wish I had read the reviews on here first.

Today is June, 12th
Order placed MAY 12TH!
ORDER RECEIVED NEVER!
BEEN CONTACTING CUSTOMER SERVICE SINCE MAY 27TH!
Spoke to: Takashi, Ruby, Rex, Karen, Adnan N., Aadam M., Luke.
Whatsapped, emailed.
Situation resolved: NEVER
Contacting customer service made it worse and they are loosing a customer: YES!

As of now NastyGal is complete scam to me! Every time I contacted customer service I was told to wait for the item linger and longer, because of the system, because of the investigation or some other BS. On the website they promise shipping to US under 8 days, guess what? It's been a month and they are copy/pasting 'oh, sorry, it's not ideal, wait longer'. I paid the money, they have failed to deliver it. I told them about it, suggested other solutions, those were declined and the situation wasn't handled properly. Now they are not on a rush to give my money back.
No direct phone number, they don't give contacts of managers or whoever can handle this properly.

I returned a pair of shoes and was later told I would get my refund by June 2. It has been more than a week now and I still have not received my refund. Contacted Nasty Gal again and I had to repeat my whole conversation again. Gave then a screenshot and they still wanted more information. This will be my last time I order from them. Thank god I paid using PayPal and I've an alternative dispute process. Apparently Nasty Gal is not responding to PayPal. I'll just have to wait awhile longer but I'm assured of my refund.

Rubbish company run by cheats. Stay away from this scammers. They will do anything to rob your money.#nastygal

First there's no phone number to contact them. Second, their clothes are poorly made and customer service is terrible. It took a month to receive an order that was supposed to be a gift, and now they will not allow me to return some of the items because it has been too long.

I purchased some clothes from Nastygal some days ago, and contacted them about some items that wasn't correct in size or color.

1. After writing them an email I got a reply that they needed pictures, I tried sending these back to the same agent I was talking to, but I got an autoreply telling me that the inbox was full so that I couldn't continue the correspondance by mail. I therefore had to message them again on facebook.

2. The sizing of a papir of pants i bought in Large would barely fit my sister who is a small/medium in size. She uses a size 36 in pants european sizing and the large pants in the one papir I bought was barely big enough for her to squeeze in. The size guide told me that the large would be between a size 40-42 in European sizing. In other words the sizing wasn't just a little bit off, But completely wrong.

3. I bought another papir of pants that looked completely grey on the pictures they have on their site, in reality these are Green. Really not What I was expecting. They didn't slightly differ in color, they weren't the same color as the picture at all. The color name was sage, but I honestly didn't think much of it since I obviously buy clothes online after considering the picture of the item.

4. When I tried contacting them on Facebook and asking if they had any other solution than to return them, they couldn't help me. I sent them a lot of pictures of both the items and also sent them a detailed description of what went wrong. I sent them a picture of the green pants and a picture of their grey picture compared. I also sent them pictures of the small pair of pants with measuring next to it so they could see the size for them selves. I told them that I live in Norway and that the cost for shipping from Norway back to the US would cost me more than what the refund would be if I returned the items, so I asked if they could compensate in any other way. No they could not. The customer service I was talking to didn't show any understanding of the matter and just quoted the terms and conditions that "pictures and sizes could vary from item to item, and might not match the picture or sizing completely". I tried saying that this wasn't just a little bit off. That on the one hand I had two completely different colors - grey on the picture vs green in real life, and the picture didn't show the slightest hint of green. Also the sizing wasn't just a little bit off, an item that was supposed to be large was barely a small medium at best.

My experience is that the customer service really can't/won't help you with anything. You have to return the items if you want anything done, and pay for the return yourself, even if their advertising is not correct at all. You basically have to fix everything yourself and if you aren't happy with the purchase, the solution of returning the items might also be more expensive than just throwing away the clothes instead.

I Bought 6 items and 2 of them dirty and stained and two are very far from the look on the website specially the colour. Contact customer service that i want to return them and showed all that photos attached and they keep insisting that (they don't see any problem on the items) and they still want me to pay for the shipping even though it's not my fault that they're products are $#*! that's why i am sending it back. Poor customer service not gonna buy again on this nasty website! Anyone experienced the same thing?

Update: They Refund me 80% after i replied on one of the bad comments from their instagram account regarding on how bad their customer service and teaching them to message on fb page instead to get their attention (guess what they also deleted bad comments/Reviews) ‍. TIP Emails and comments won't work so better message them on facebook!

STAY AWAY! Everywhere in the universe i am a size xs and it always fits me. I mean, my BMI is literally underweight. I ordered some things a size up (like a wool coat, for obvious reasons) and it STILL was too small. All body suits came, almost comically, up to my nipples and no further. The "size 10" boots (2 pairs) were too small. I mean... i can force myself into a 9 if i have to, so this is absolute BS. I spent $350+ dollars and the returns policy is so complex and full of crap i don't even want my money back at this point. I'm a student and i dont have big bucks, so this really sucks. They make you pay for the shipping to return items and they don't do exchanges. Reading these reviews - people still have not received their refund after paying return shipping and waiting one month or longer, so i'm definitely not returning this crap. The material is see through and cheap af! STAY AWAY! Especially if you're taller than 5 foot lol.

This website is a $#*!ing nightmare to navigate. The sizing charts are so useless, don't even bother with them. If you order something in a small be prepeared to receive anywhere between a regualr size 2 - size $#*!ing 8. Also don't be surprised if your items don't look ANYTHING like the photos. I ordered jeans off here because in the picture they were purple and I had been looking everywhere for jeans of that exact shade to match a purple jean jacket I had purchased. I wasted 45 dollars on these 'purple' jeans just to receive regular washed blue jeans in the mail. If I wanted plain blue jeans I would have gone to urban outfitters or some $#*! and gotten them for 12 dollars. $#*! this website, if you wanna order clothes online check out Romwe or Dollskill, they are upfront about what their products look like, and their value for money is great. This is overpriced crap, terrible quality.

Customer service is terrible at helping and would not help me with my problems. They were uncommunicative and unhelpful.

Horrible horrible materials. So thin and feel like they will rip... even the plain loose t shirts I ordered fit weird. I ordered a few sizes. The size 0 was huge. The size 2 was too small. And the cute images on the site look so cheap in person. Like they make different materials for the models. Literally such bad quality! And the clothes look terrible on! They just don't fit right at all as if the proportions have gotten messed up. My body dysmorphia just came back from how bad everything looked. And the shipping is around $12 total for there and back which is not worth the money. DO NOT BUY!

I had orders a pair of white high heels off NastyGal. The shoes came in 3 days after I had purchased the order which was fine. On the day I received these shoes when I open the boxes to find very very poor quality of these shoes and off white colour not as described on the website. When I had decided to return theses shoes the day that I had received them, which I had to pay $15 to ship back to them. It's been over a month now and I still have not received my money back. Thankfully I went through PayPal and they are solving this issue for me

The quality of materials is cheap and the fit on my coat was bad so I initiated a return on 12/30; it is 1/31 today. I have been waiting a whole month for my refund, and even waited extra days, as the customer rep told me to. Nothing shows up when I try to track my return... I am still awaiting my refund. I have never been more dissatisfied with a company, and it is unfortunate that I have to go onto a public forum to demand they give me back my money.

Don't buy anything from them because it's scam! I can't wait this order so long! I made order back on December 14 so I wanted my order before Christmas! And still did get anything! Now I'm asking for refund and cancel my order and they telling me i have to wait till January 13! No thank you! I need my refund now! So please don't buy anything from this company it's scam

I placed an order and realized I ordered an incorrect item. So I messaged their customer service right away to cancel. They wouldn't let me. This is really unreasonable because it was within a less than 20 minutes time span. They wouldn't let me what so ever, other online stores are willing to accommodate right away to their customers but I guess not Nasty Gal. Not to mention how expensive their clothes is when you can find the exact items on another website for way cheaper. The shipping price is way higher than many other places. If I could give them a zero I would. Never buying from here again.