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NA-KD

na-kd.com
casual, resort, active womenAge 19-25, 26-45, 46-60
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From the business

Discover on-trend women's clothing at NA-KD Fashion. Shop a wide collection of styles with over 100 international fashion brands. Free shipping & returns.


na-kd.com
Sweden
Founded in 2015
Clothing item from NA-KDFashion apparel by NA-KDMerchandise from NA-KD clothing lineNA-KD fashion product

Business Highlights

General

Year Founded: 2015
Target Gender: women
Target Age Group: 19-25, 26-45, 46-60

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $100

Returns

Return Policy: not free
Return Instructions: the goods must be returned in the same condition as when you received the order
Return Cost: $4.95 (for 4 items), $1 will be charged for each extra item

Sustainability

Sustainability Score: It's a Start
Recycling Program: no
Responsible Materials: recycled

Product

Style: casual, resort, active
Body Fit: regular
Available Sizes: Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: Mr. Rebates

How would you rate NA-KD?
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NA-KD Reviews Summary

NA-KD has a rating of 3.4 stars from 97 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NA-KD most frequently mention customer service and good quality. NA-KD ranks 23rd among General Apparel sites.

service
16
value
18
shipping
18
returns
17
quality
17

We monitor reviews for authenticity

Bulgaria
1 review
0 helpful votes
Follow Ivelina Y.
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Amazing team! Very hard working people with excellent and very quick responses to all of your questions and problems.

Date of experience: November 3, 2020
Sweden
1 review
0 helpful votes
Follow Rebecka K.
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Amazing customer support
November 4, 2020

I had an issue with my package not being delivered and the person helping me was incredibly helpful and efficient!

Date of experience: November 3, 2020
NL
1 review
0 helpful votes
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Very happy with my coat! But unfortunately is lost a button, but the customerservice replied very fast and it was resolved!

Date of experience: November 2, 2020
NL
1 review
0 helpful votes
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Top service!
November 3, 2020

De Na-Kd customer care medewerksters zijn allemaal super vriendelijk, behulpzaam en reageren heel snel.

Date of experience: November 1, 2020
NL
1 review
0 helpful votes
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This shop is my favorite at this moment. I've never seen so kind employees in any of online shops. Always helpful :) talking to you with respect without any issues because of your problem. Amazing!
About the goods in this shop I can recommend in more than *******%:)
It's pleasure to spending money in this shop :)

Date of experience: November 1, 2020
Sweden
1 review
0 helpful votes
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Outstanding
November 1, 2020

Wonderful items and very fast replys and fantastic help from customer support. Love the dresses and tops and the quick delivery of the order

Date of experience: October 31, 2020
GB
1 review
0 helpful votes
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Best customer service
October 31, 2020

I have had some issues with the refund bcs of some PayPal complications but Nakd customer service team sorted it all out and they have been very helpful and responsive any time I contacted them. Truly wonderful company and amazing customer service. Will be ordering again.

Date of experience: October 31, 2020
Iceland
1 review
0 helpful votes
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Great customer service
October 30, 2020

I've bought a ton of clothes from na-kd and they have always been very good and ship quickly. Recently I had to return an item that I accidentally bought two of, and their customer service was great!

Date of experience: October 30, 2020
France
1 review
0 helpful votes
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J'adore ce site!
October 29, 2020

Les vêtements sont très beaux et de très bonne qualité: J'ai commandé plusieurs fois, le plus souvent des tops et des pulls. Je n'ai jamais été déçue. De plus le service client est au top: Les conseillères sont réactives et très agréables.

Date of experience: October 28, 2020
NL
1 review
0 helpful votes
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Customer Service
October 29, 2020

Very good and fast customer service who are willing to help you as quickly and best as possible. In my case, issue with Klarna who sent reminders to pay for something I had sent back in a separate shipment. NA-KD confirmed immediately and made sure that this was fixed, saving me a lot of time and frustration.

Date of experience: October 28, 2020
Sweden
1 review
0 helpful votes
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Always helpful and kind
October 29, 2020

I've been in contact with costumer service a couple of times now and every time I've got the help I needed. The costumer service agents are also very kind.
Besides that the packages gets delivered fast and the free returns are just great!

Date of experience: October 27, 2020
Sweden
1 review
0 helpful votes
Follow Ines M.
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I love that you don't need to pay the shipment and that return is free. So nice. They have very nice and comfortable clothes! I will always be a buyer if it continues like this if by now. Thanks! :)

Date of experience: October 27, 2020
GB
1 review
0 helpful votes
Follow Sh B.
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Found their collection trendy and at affordable prices. Customer service was fast and very good to add!

Date of experience: October 26, 2020
GB
1 review
0 helpful votes
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Great company and stuff
October 27, 2020

Lots of great stuff, good prices and quick delivery. Very helpful customer service. Only one problematic thing is return, there is no enough drop off parcel shops near me. It should be possible to return via Royal Mail.

Date of experience: October 26, 2020
Lithuania
1 review
0 helpful votes
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Great customer service
October 27, 2020

Very responsive and friendly customer service! I'm very much pleased and will buy again from the site

Date of experience: October 26, 2020
Finland
1 review
0 helpful votes
Follow Suvi K.
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The customer service agent was very kind and helpful, even though she didn't speak Finnish. And clothes are super cute and lovely. I strongly recommend this company and their clothes.

Date of experience: October 26, 2020
Norway
1 review
0 helpful votes
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Great customer service, quickly to respond even on a sunday! Always a pleasure when shopping at NA-KD.

Date of experience: October 12, 2020
Belgium
1 review
0 helpful votes
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Feedback
October 12, 2020

They are very quick in providing feedback when you have a question/concern. The handle it very professionally. NA-KD is great webstore!

Date of experience: October 11, 2020
Germany
1 review
0 helpful votes
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Ware kam nicht an
October 12, 2020

Hatte mehrere Kleider bestellt, bekam eine Benachrichtigung das die abgeschickt sind.
Paar tage später habe ich eieder bestellt und die ware kam auch an nur die erste Bestellung ist nicht angekommen und das geld wurde abgebucht. Auf der Sendungsverfolgung ist das packet noch nach 2 wochen unterwegs, was sehr unwahrscheinlich und noch nie so lange gedauert hatte. Ich schrieb darauf bei nakd Kundenservice an und das Problem wurde sehr schnell geklärt. Vielen Dank.

Date of experience: October 10, 2020
Norway
1 review
0 helpful votes
Follow Fine L.
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Amazing service
October 12, 2020

I love the quality of the product and they have so good service if you need any help or have any questions! Fast response!

Date of experience: October 10, 2020