N.exchange

I made a Swap in Nov 2024, and it's still pending.
Once every few months, they ask me for new KYC documents.
It takes so long that they even forget what documents you provided them, and after a few months, they start from the beginning and ask for everything again. I'm sure they have already stolen my funds. I'm trying anyway. They don't even give me back the original funds. At first, they show some progress, so you won't complain, then they just keep saying "be patient" forever. I'm done waiting, really, I just filed complaints today at "Action Fraud Police UK" and "FCA" You can do the same. I had a similar experience with another company before, and filing complaints helped with the case.

Am still experiencing a lack of communication with n-exchange for some weeks now. Been waiting to receive my full payout from their platform. I was expecting to receive approximately $2600, but received nothing, how can you guys be so cruel. I messaged them on their support chat section on their platform and they were completely silent and never bothered to reply back.
It is a long story went through over 3 months till i got to know about zachswiftresolvers.online they helped resolve my issues and recouped everything i lost from this scammers

I was scammed with this app. Customer service is poor - there is no phone number to call to say there is a problem. More than 3 hours waiting time for online support. The scammer knew he couldn't get anything done in time, so he contacted this particular company.
I was incorrectly emailed saying my verification failed and the transaction was declined and my card was not charged. I thought thank goodness there is good security there. 90 minutes later you will receive an email saying that your transaction has been successfully completed! Poor protection of vulnerable customers. I'm still waiting for online support.
The current standby time is 3 hours. It was so frustrating that they only got back to me when I contacted the refund company mentioned above. I was able to recover 90% of my losses through the help of F O RE N SIC - WAT CH COM

Worst exchanger of all. I have never met such disrespect and impudence. The transfer took a very long time due to the low indicated commission - and they kept saying that the problem was in the ETH network. I left a fair review about this exchanger and forgot about them. But here yesterday I saw a letter in the mail with the approximate content "we will send you $ 20 in the equivalent of ETH, and you delete or correct reviews." Can you imagine? I was shocked by what I read. And here is my second review. 0/10. The delay was too long, well this is the tip of the iceberg. The "competence" of the employees and the service itself is off the charts, they sent funds to the wrong number initially, and also with a low commission, and I was told that there were problems in the ETH network. All the help is their words that the ETH network is overloaded.

Here is the letter they wrote to me. Do you think this is normal?