Myzova.store

I ordered the "Icon Satchel" from "My Zova Store." After waiting nearly a month for the handbag to arrive, I was beyond disappointed in it. The bag I received was not the bag I ordered and it did not resemble the photographs of the "Icon Satchel" on the My Zova Store website. The bag I ordered is supposed to have a flap-top closure, but the one I received has a very cheap zipper closure that does not even extend over the full top of the bag and the tail of the zipper hangs down the right side of the bag. None of the "Icon Satchels" on the Zova website had zipper top closures. On the Zova website they promise that the "the tote comfortably fits up to a 13" laptop, along with your daily essentials like a wallet, phone, and makeup pouch." The janky bag they sent me measures 7 inches by 10 inches. It's like a very cheap child's purse. The "Icon Satchel" is supposed to come with a small lock and key and a purse scarf, but the bag they sent me didn't. Plus, the bag smells horrible - a strong chemical smell. I gave the company the benefit of the doubt thinking they'd inadvertently sent the wrong bag. Mix-ups happen. I told them I'd be very happy to exchange the bag that they sent me for the one I ordered. Zova's "customer service" rep asked me to send photos of the bag from all angles. I did and they responded by telling me that they don't do refunds or exchanges. EVEN THOUGH THEY DID NOT SEND ME WHAT I ORDERED. Then they had the audacity to tell me to enjoy the bag. SAVE YOUR MONEY! The handbag they sent me is NOT WORTH $5, much less what they charge!