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This service is a SCAM and they are thieves. They take your money even when you cancel the subscription. I signed up for the 3 day trial and ended it before the trial ended - it was clearly marked 'no active subscription' when I went back to check. They they proceeded to debit my card for the next 18 MONTHS, for a total of 474€, entirely illegally. I have contacted them repeatedly and DO NOT GIVE THESE PEOPLE YOUR CREDIT CARD DETAILS, DO NOT TRUST THEM.
This site is a total scam. Avoid unless you want to get ripped off with hidden charges and subscriptions. They may operate within the letter of the law but they are totally dishonest.
Beware sneaky terms and conditions and read carefully before booking through this company. There is a clause in there that allows them to charge 79euros 3 days after you book through them unless you cancel your subscription during this timeframe. There was no mention of this subscription anywhere else during the booking process. They seem to rely on the lazy aspect of humans to not reads terms and conditions carefully before booking. So whilst not a scam it is definitely a dodgy practice at best. I was travelling on a tight budget and this loss of funds (that cannot be refunded apparently) was a low blow to my bank account.
I booked a fast track as was running late for a flight in Palermo airport, I did not know at the time of booking you are also signing up to a subscription service of 79.99 in the small print. They charge you 4 days later and when I questioned this charge they said it is outside of the 3 days when you booked and not entitled to a refund. The company is a scam and they reply with rude staff threat quote term and conditions!
My advice dont ever use this website EVER!
Absolutely not recommended. They are a bunch of scammers. No service and mockery from all contacts, email, chat, telephone
I have urged My Trip Online Com customer support to cancel any agreement and subscription a day after requesting an ETA Visa. They ignored it. And charged my credit card after 3 days
I have never accepted or acknowledged that every three months I will use their service. Although I don't travel so much. What I did was requesting an ETA Visa for Canada only and they have cheated me in proposing a well hidden service for matter I was not aware of. Also the misuse of the acronym ETA is confusing and they used it on purpose to mislead people.
I would like also to report that within 3 days I did ask for refund sending multiple emails to them with no avail. They don't even answer any calls at any time.
I won't ever use their services and should have not done so. Just that for they are in front line of the Google search and mistrust the customer.
So I requested to cancel any transaction immediately as I have also opened a dispute a against you to my bank. I will also report this misuse of trust as where I am a Citizen, operations concluded online maybe cancelled within 14 days.
And I further repeated my demands to get refunded in full for all the 3 extra transactions made for one single applicant! However they keep refusing.
How the Government of Canada allows them to represent them is beyond belief.